Have used several times to deliver…
Have used several times to deliver large oversized parcels and always delivered to the next day service. Will continue to use.

Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Have used several times to deliver large oversized parcels and always delivered to the next day service. Will continue to use.
Brilliant service. Easy to book, dropped my Bike box off easily and it was delivered the next day. Highly recommended.
I’ve used Paisley Freight a number of times over the years and they have not let me down. They picked up 2 separate large 30kg and 10kg package yesterday morning in Staffordshire and delivered to me today in the allocated time slot. Could not have asked for more.
Good price. Quick response to email questions. Friendly helpful staff at Paisley Depot. Dropped parcel at 5pm was delivered 10am next morning. Perfect. I didn't have a lot of choice for carrier due to the size of parcel and was a bit nervous given some of the previous reviews, but had an excellent experience.
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Shambles courier service. Paid almost £100 for delivery which was meant to be delivered next day... one week later bike is undelivered still which is an absolute joke. Sent few emails and there is no update whatsoever, thought evri was the worst courier but paisley freight knocks it off the podium and takes the gold If you charge someone extortionate amount of money to post something i expect to get what i paid for. Now i got an ebay complaint due to the incompetence of these fools. Stay away
Steer well clear, paisley sub contract the deliveries. I paid for 5 16” alloy wheels to be delivered, wrapped in loads of bubble wrap and parcel taped in cardboard boxes. They came battered, ripped, damaged and manhandled. Quote to repair was £140 but would not pay the full amount. A complete waste of time sending emails and don’t do telephone calls. Be very careful…
First time using Paisley Freight, faultless from order to delivery. Order Exhaust Monday, picked up from Rugby Tuesday, delivered to Edinburgh Wednesday. Brilliant service and excellent price
I shipped a (dismantled!) tandem from the APC Edinburgh depot to Bristol in less than 24hrs. The box had clearly been handled with care and the courier at this end was polite and helpful. Slightly clearer emails confirming I'd booked drop-off (rather than collection) would be my only suggestion, but overall a great experience for a fair price.
First time I've used Paisley.. Booking was easy Info & tracking great 👍 Delivery completed in less than 24 hours Brilliant service 👌
Top class service from receiving the packing for bike to delivery. I have sent 3 high value bikes with Paisley Freight and couldn't recommend them more. Well done Paisley Freight
Easily done. APC driver was prompt with pickup. All went with ease as I was well informed with progress throughout delivery process.
Good price but then they outsource it to APC who are useless. Meant to be next day arrived the day after. Left instructions on where exactly to leave the wheels. Must have been too far for the lazy driver to bother walking to put them where I requested. If you are a courier who cant be bothered to walk maybe it is the wrong job for you?
4 off Wheels with tyres arrived in the morning after being picked up a long distance away the day before. Arrived with all packaging intact and undamaged. Second time I have used Paisley Freight and would use again. Very fair pricing policy. Very happy.
Yep the service provided was a pretty slick operation x4 steel wheels delivered over night and on my door step before mid morning with no hiccups have used in the past for bike carrying and was also a hassle free experience! No complaints from my self ! 5stars from me
Sent a pair of skis via Paisley Freight for £18.90 and then demanded an extra £25 which I had to pay before they would deliver the skis. They have since re-paid me the £25 but only after I managed my client to send photos of the skis against a tape measure. No evidence provided by PF that the skis were oversized. So sent them the following message: I have reported Paisley Freight to Trading Standards this morning. ======================== The reasons for taking action include: 1. Demanding money from customer while providing no proof of wrong-doing; 2. Breaking agreed contract; 3. Confused sizing information (offered a ski carrier service claiming an average size ski could not be carried); 4. Unable / unwilling to look at a simple photo next to a table-tennis table of known size to recognize the item is not 5.6 times the volume claimed. 5. Insisted we send measurements from the recipient of the parcel; Most customers would not be able to organise measuring a parcel at the destination; Each time this happens, Paisley freight makes a profit from a claim they cannot substantiate against the customer. These business practises are shady at best and at worst, are regularly extorting money from innocent customers. ==================== If you use this business, I suggest you photograph your item next to a tape measure before sending it and maybe let them know you have done this. Paul (Hove).
Collection on time, prompt delivery, good price. What’s not to like ?
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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