Prompt
Prompt, efficient. Narrow window for collection/ delivery. Competitive rates. Would have been 5 Stars. But no live tracking or telephone support had we needed it.

Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Prompt, efficient. Narrow window for collection/ delivery. Competitive rates. Would have been 5 Stars. But no live tracking or telephone support had we needed it.
Good experience 4xwheels easy process, clear and very fast next day delivery.
Terrible terrible company don’t deliver to schedule or at all avoid at all costs
Delivery booked and the driver went to wrong address, I had to pay for a re/delivery for the next day and was charged £9.99 for the driver’s mistake, won’t be using again
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
They did what we needed to do
What a superb company. They would deliver a large parcel, where all the usual couriers wouldn’t. Not too heavy, just a few centimetres too big. Communication was first class, notifying me for every move from pickup to delivery. Would definitely recommend and certainly use them again.
Customer service are shocking tried to charge us twice the price to post a item as it was 3 cm bigger (They Say)
One of the very few companies that courier wheels and tyres. Pretty straight forward from start to finish. The only thing I would give them feedback on is, I wish there was a summary page, before confirming payment, otherwise from pickup to delivery, it was a 5 star service.
Terrible , customer service is full of wokeys and liars who get offended when you complain of their poor service . They refuse to refund you for services they are unable to provide , I don't even think they deliver anything just sub it out on the cheapest possible service, minimal communication, no phone , scammers avoid.
Perfect experience from start to finish. All parties very happy.
The delivery process was fine and was completed smoothly (4 tyres). I have only given 3 stars because (a) the company makes it impossible to contact them with queries (there is no phone number at all, and the enquiry I sent online was ignored), and (b) the packaging stipulation for tyres was Draconian given the fact these items are almost indestructible (it took a very long time to package the tyres).
I cannot speak more highly of Paisley and the experience we had of them. From the online interaction for booking a collection, to the tracking of both the box delivery and bike collection/redelivery, and the interaction with local partners over changes to the requirements, they were simply awesome!
Be very careful with this courier. I sent some alloy wheels and tyres with them. I wrapped the wheels in shrink wrap, covered the face of the wheel with cardboard, and wrote the address on them. Paisley subcontracted to APC who lost two wheels for 48 hrs and delivered two on their own. The wrapping was missing entirely. When the additional two wheels did turn up, one had significant damage. I contacted paisley who said that as I hadn’t followed their ridiculous packaging requirements to the letter (and they had ‘evidence’), they wouldn’t do a single thing about the fact the drivers hadn’t taken a jot of care of the wheels. They couldn’t care less and it was evident from other reviews that’s how they behave with everyone. For wheels with tyres, they want them covered in bubble wrap and fully covered by cardboard, so boxed basically. Try finding 4x boxes that fit a 19” wheel and tyre for a reasonable price if at all! Paisley know this and have written their T&Cs to avoid liability, despite the fact they advertise themselves as wheel couriers and offer fixed pricing on them. Won’t ever use these or APC again.
I sent a consignment of two brand new car tyres on Tuesday 5th September, next day delivery. A week later and the tyres have still not been delivered. To make matters worse the consignment has become separated and one of the tyres is lost somewhere in a distribution Hub in Cannock. And finally to add insult to injury Paisley Freight have stopped all communications. Appalling customer service. USE THESE COWBOYS AT YOUR OWN RISK.
Use regularly, always collect on time, fair price email communication excellent, easy to use system
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
This profile hasn't been claimed by the business owner.