Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Absolutely terrible service. Considerable damage to a bike during transit and absolutely no liability taken by Paisley Freight. Utter refusal to offer any compensation or admit any responsibility for the damage when given photographic evidence of the damage.
Terrible service. Bike that I sold on ebay damaged beyond repair - photos I shared showed how badly package was handled by the courier - got nowhere with them. Very poor and won't be using again.
Don't bother, only outsourced to APC. Driver was very unhelpful, stroppy and blamed us for his van being full/no space for collection and didn't really want to take both tyres because they would be "in his way". I specifically chose to ship with Paisley Freight to avoid this sort of conflict with couriers and paid a premium due to the good reviews and specialised in shipping wheels/tyres. I packed the tyres as instructed and had everything ready as per instructions and feel the attitude we received totally unacceptable. When I contacted Paisley Freight they did nothing to help, just brushed it off and said they would contact APC.
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
sent a set of wheels , collect next day , delivered the day after . great service
AVOID!!! I sent a large parcel and I made sure beforehand it was within the max. size as stated on the website. I then have been hit with a £20 fee as they claim the parcel is 2cm over sized, which is not true and I can back it up with photos of the box and a tape measure. They cannot provide any proof the parcel is over sized, but I have to pay the £20 fee just for them to be able to investigate further. What kind of scam is this?? Will not use again.
Sent two tyres taped together and got an additional charge of £25 as they should have been separate. Read the small guides when booking as they require things differently to other couriers. Collection driver did not complain and did not say they should be single
I'd give these charlatans five stars for delivering a bike from the Midlands to South London within a day but I'm giving them 1 star. On the morning then bike was due to be delivered, they emailed me to say that the bike box was 2cm too long and because of that, I needed to pay them an additional £20 else they'd keep the bike delivery on hold. I emailed them back to say it wasn't as I'd measured it myself. They replied that no, it was oversized and it was being kept by them until I paid the surcharge. Checked the tracking to see that it still appeared to be out for delivery so decided not to pay, waited and eventually got a notification of delivery. A quick look at other reviews and it appears that this is common behaviour from these scammers. Avoid.
Excellent service. Picked up on time and delivered to the other end of tge country in 24 hours. Awesome. Great tracking system too.
Do not use, my box was 162cm i.e. 2cm over the limit and they charge me 20 quid. They absolve themselves of all responsibility of this by blaming DPD overnight so that you have no way to contest the charge. I measured the box to be fine. 2cm is nothing.
BIKE STOLEN from professional HARD CASE LOCKED bike box. We have been offered £100 compensation for a pro level racing bike worth £10,000.00 stolen on one single delivery date between York, England and Scone, Perth Scotland. The empty 'broken into' bike box case was delivered with the bike completely gone! PF said that we did not pack the bike as per their guidelines (they wanted us to buy their cardboard box) option and they refuse more than £100 liabilty. In this day and age how is it possible with tracked vans, employees on books and one single delivery date from one city to another that a bike can be stolen from a bike courier service and they not know where or who took it or at least be offered a proper level of compensation? Even a kids second hand bike would be worth more than £100! DO NOT USE! They will NOT PAY out but will ask you for every receipt a replacement invoice police report bike number - everything we provided and it was all a total waste of time. We have lost our beloved TREK Madone for good.
I used Paisley Freight to transport a bicycle purchased on ebay. There are mixed reviews around, but not many other companies offered the service of sending the packaging before-hand, so this was my only real choice for the money. They provided a pick-up time period on the day for the seller, and a delivery time period on the day of delivery, all went by without a hitch. The delivery company was APC.
vary reliable
Be aware, very aware! They are impossible to communicate with other than by email. They sprung me with a last minute, £20, outsize fee even though the box they sent us was cut down to a smaller and different shape. They demanded this extra payment after the courier notified me of the time. Very disappointing and terrible behaviour. NB, I was using their Bike Delivery service. In the positive, the driver, wearing a DPD shirt, working for APC, on behalf of Bike Delivery was very helpful and communicative.
Quick and helpful to respond to e mails and I got my items ok
I've used Paisley many times for transporting bikes, no issues. This time however they (APC sub) managed to damage the bike box (that takes some doing) and the bike inside, I'd struggle to do that with a crowbar. Submitted a claim but they just wriggled around in T&Cs until I gave up. Basically it seems like it's pot luck. Need more confidence than that. Never again.
Very easy to book using their website, great prices, excellent communications once booked and updates on delivery progress, then my bike arrived on Saturday when I didn't expect it until Monday!
I always trust Paisley as a go-to alloy wheel courier, its an excellent and easy to use service and items arrive undamaged and on time, easy for both sender and buyer.
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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