Great service and UK English speaking…
Great service and UK English speaking customer service which is a godsend Thanks very much

Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Great service and UK English speaking customer service which is a godsend Thanks very much
Absolutely appalling customer service. They mixed up 2 boxes and then refused to rectify their mistake with me then having to pay a further £90 to put things right. They deliberately have have no phone line’s so that you cannot speak to someone in person. Very rude and defiant email responses to the valid points I raised. Absolutely never again!!!
Used Paisley for posting an 18" alloy wheel with tyre. Super easy as they even have specific templates for exactly this sort of thing saving you from having to type in dimensions/weight. The price was fair and the customer service very good. Would use again for larger goods in the future.
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Outsource collection to a local firm, who arrives, looks at a closed door and leaves with no attempt to contact the shipper. Paisley Freight then want to charge you £10 for arranging a new collection! Extremely poor and their customer service after boiled down to "tough".
I only awarded 4 stars, because their initial email, said that the wheels would be collected the same day as the placing of the order. However, APC thought otherwise, and told me that they would be collected the following day. A day on which, I wouldn't be in. Apart from that, great!
I bought a vintage bike off ebay - and I had to arrange for collection - looked on the Internet and found Paisley Freight who were upfront with the cost for collection and delivery + box and packing £70 - after booking - I looked at all the negative reviews and I was really worried my bike wouldn't arrive in one piece! The whole process was very smooth and the bike arrived in perfect condition. I would suggest a bit more packing like a 1mitre length of pipe insulation that would protect the bike frame - it's only 99p a length majority of customers would be willing to pay extra! So from me I found it a great service!
Used their expensive delivery service, only to get the bike late and damaged. The front forks crushed in, rear wheel buckled. The cost of repairs and parts exceed the price paid for the bike. Paisley won't accept responsibility because the parcel was opened later than their so called 3 day working policy. What a nightmare, will never use this company again!
Sent a bike from Nottingham to London, with the buyer in London booking it with Paisley Freight. Collected on Friday morning, and tracking showed it was in their London depot 0603 on Saturday morning. Yet, it was not delivered until the following Tuesday morning. Buyer didn't unpack and check contents till following Saturday. To discover the forks had been so badly crushed, that the front wheel wouldn't fit between them.!! Paisley Freight weren't interested in the buyers complaint, Relying on their absurd 3 day period deadline for complaints. The moral of all this is: Don't send your bike so it ends up in the depot over the weekend, More chance of Damage happening. Send it earlier in the week. Finally, Don't use Paisley Freight, they're a Mash up of lots of Courier Companies, some good, Some Awful. They can get it right sometimes, but when it goes wrong they deny everything, and Don't bother to investigate anything.
DO NOT USE THIS SERVICE THEY DO NOT PAY COMPENSATION WHEN THEYRE AT FAULT Recently sent my e bike which was packaged sufficiently in an e bike box, the box arrived with a footprint on and badly damaged the bikes rear mech hanger was badly bent as was the rear mech. The claims team kept me waiting weeks for an answer then rejected my £80 claim ( damage was more than this also) After looking online they do this every time, prices also nearly doubled since I last used them.
Paid £125 to ship a bike down south and they badly damaged paintwork I had paid an extra £59 insurance and had to buy extra bubble wrap as they only send a very small amount !!! No where near enough to wrap a wheel never mind a bike !! Today they have contacted me saying my claim is unsuccessful as the can’t see how it happened!! Even though I sent damaged box pics !!! DO NOT USE THIS COMPANY IF YOUR SHIPPING ANYTHING VALUABLE as the insurance is not worth the paper it’s written on
AVOID AT ALL COSTS - or make sure you read their fine print before you book and pay! They held my parcel and demanded additional payment before they would deliver. Their additional charges are not mentioned clearly during the checkout process. Scam behaviour and unacceptable.
No complaints here. Good communication, excellent value for money. Bought a bike on eBay, Paisley Freight sent the packaging to the collection address in advance and then picked up the bike.
Great service from start to finish. Easy booking online and easy packages to pick from especially when you have 4 wheels and tyres to send. Good price and collected on time. And email was sent by Paisley freight to say my items had been delivered. I would use them again and recommend them to others.
No show on a booked delivery. No contact and they are impossible to reach if there’s an issue. Buyer cancelled order due to the delay and cost me £2000. Avoid
Picked up my collection on Thursday at 12.30pm, delivered to addressee 24 hours later Great service Have used before,will use company again
Have used Paisley Freight for over 10 years . They were one of the few companies willing to assist with shipping complete bicycles. Used them recently to ship a coffee table. Easy to deal with 👍👍
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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