Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Next day service? Waiting 7 days for collection They unresponsive to emails and no answer on the phone The company they use to get the delivery can’t help as they haven’t placed the order just took the money and now they won’t refund either.
Spot on collection and delivery
'Next day' they said, arrived at 10.00, amazing service. Only improvement would be to have a timeslot, just for peace of mind. Another one due shortly, hoping for the same service!!
Used a number of times albeit on this occasion, the courier caused significant damage & have been most uncooperative as they insisted on receiving ALL evidence within 7 days despite advising I was going to be leaving the country for a week, the following day, they showed no discretion at all and dismissed any appeal of working with me to resolve!
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
First class service,collected and delivered to Scotland 24 hours later
Good price and good delivery
I’ve used Paisley a few times and never had an issue but I’m absolutely disgusted by the service this time round. I appreciate they are only an agent for APC, but the entire purpose of booking through an agent is to act as the middle man for any issues and ensure deliveries run as expected. I had a very high value (£2500) parcel collected on the 14th Feb via a next day service with APC. It is now the 22nd and it has still not been delivered. Every time I’ve spoken to Paisley via email or the buyer of item gets hold of the depot we are relayed a different excuse from APC. “Driver shortage”, “trouble finding the address” and the most concerning today “the depot have lost it”. So now I have a £2500 parcel that’s been apparently scanned on and off vans repeatedly - no doubt taking a battering being driven round in vans all day for no reason that’s suddenly and miraculously lost. Despite being over a metre long, boxed and covered in bright white pallet wrap that’s been scanned at various points of its journey. Every time I’ve spoke to Paisley in the last week they are apologetic but the same useless response is received. “We’re really sorry but x and y” usually followed by “we can’t get through to the depot” or “they’re delivering it tomorrow” It’s absolutely not good enough. It’s been over a week and service from both APC and Paisley has been awful. Absolutely do not use either for high value items. I used to be a business user with APC and have used Paisley for over a decade (not so much recently) but used to send wheels. Car parts. All sorts. They were great. I won’t ever be returning after this and will be contacting my bank to issue a charge back for not providing the agreed service as well as making an insurance claim with you (which I’m very relieved I took out) if the package is not delivered tomorrow. Enough excuses now. I know things go wrong. But this is poor. It’s not any package. It’s thousands of pounds apparently suddenly lost. “We can’t get through to the depot” doesn’t cut it. Send someone physically to it. Ring their head office. Emailing a clearly struggling depot is not achieving anything. I will gladly amend this review if resolved but just warning others. If you’ve used in the past. They’re not what they used to be. Avoid at all costs - in this case. The cost is About £2500
Reliable and good value
Fantastic!! I have been using this company for a long time sending bikes really good service!
Booked wheel collection Parcels have never arrived despite texts from them They do not answer phones when you call during day , message says we are currently closed, please call back 9-5 mon-fri ive called most days and times No response to emails Im £600 out of pocket and absolutely nothing from them!!!!
My 4 Alloy wheels with tyres were some how “lost” 5 weeks ago and Paisley Freight have just paid me half the value of the item that THEY lost. I suspect they have some dodgey characters working for them. I sold them the alloys and tyres on EBay for £370 and I paid £40 for delivery with Paisley Freight. They paid me £190 today as compensation. I requested the full amount that I sold them for on EBay but they said because I didn’t pay for the insurance they were not able to give me a full payout. From the moment they were collected the driver left no proof of collection and the one time I spoke to customer service on the phone they said they had no record of the alloys being collected from my house. (This is why I suspect theft from the driver) This is also why they should be paying me in full as the driver did not do his job properly so therefore 100% of the responsibility is on Paisley Freight. If the alloys collection was recorded and I was given a tracking number they wouldn’t have got “lost”. Also when the driver turned up at 11.30am to pick them up he said his van was full and returned at 3.30pm. Maybe working out of hours?? The customer service line is turned off. You can ring them in the suggested office hours and still doesn’t work. Paisley Freight have been reported to trading Standards and Police. Would highly recommend NOT using Paisley Freight. It’s cheap but it’s also a Gamble wether your item will turn up at its destination. I recommend paying a bit more and going with a more legit company. Perhaps if they had accepted full responsibility and paid the full amount sooner I wouldn’t be writing this negative review. Poorly run business (If you’re going to take the risk and go with this company I would suggest filming the driver with your phone as proof of collection and get their name. It’s also worth making sure you have a receipt for the items and filming you pack the In the boxes Paisley Freight suggest you use. It’s also worth paying the amount to cover you for your insurance.)
Brought a bike off eBay then wondered how to retrieve it. Came across their bike courier service where a bike box is dropped off day before with packaging - great communication, quick delivery and no fuss - I’ll use them again.
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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