Wat een topservice
Wat een topservice! Altijd gratis bezorgen en veel keuze qua tijden, vriendelijke bezorgers, fijne producten en helemaal niet duur.

Picnic is an online grocery delivery service based in the Netherlands, offering customers the convenience of ordering their groceries through a user-friendly app. The company focuses on providing a wide range of fresh and quality products, including dairy, meat, and baked goods sourced from local suppliers. Picnic aims to streamline the grocery shopping experience by ensuring low prices and free delivery directly to customers' homes. Targeting families and busy individuals, Picnic offers a selection of easy-to-prepare recipes that cater to various dietary needs while minimizing cooking time and complexity. With an emphasis on affordability and convenience, Picnic positions itself as a reliable option for consumers looking to efficiently manage their grocery needs without compromising on quality.
Reviewers express a mix of satisfaction and frustration with picnic.nl. Many customers appreciate the always friendly delivery drivers and timely service, highlighting the convenience of the app and the variety of products available.
However, significant complaints arise regarding product quality, with reports of stale bread, expired items, and thawed frozen goods. Additionally, issues with missing items and poor customer service are prevalent, as some consumers report difficulties in resolving problems and feeling ignored by the company. While some long-time customers have noted a decline in service quality over the years, others remain loyal due to the ease of use and positive delivery experiences. Overall, picnic.nl receives a predominantly positive sentiment, but the negative feedback indicates areas needing improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | -2.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.5 | 51 |
| Oct 24 | 2.6 | 39 |
| Nov 24 | 2.4 | 31 |
| Dec 24 | 2.6 | 38 |
| Jan 25 | 2.9 | 50 |
| Feb 25 | 2.8 | 34 |
| Mar 25 | 4.7 | 568 |
| Apr 25 | 2.2 | 30 |
| May 25 | 3.0 | 30 |
| Jun 25 | 2.3 | 25 |
| Jul 25 | 2.5 | 26 |
| Aug 25 | 2.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Goede service”
“Ernstig vermoeden verduistering pakket t”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | +63% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: picnic.nl is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of picnic.nl. Filter by what matters to you.
Wat een topservice! Altijd gratis bezorgen en veel keuze qua tijden, vriendelijke bezorgers, fijne producten en helemaal niet duur.
Soms zijn producten niet lang houdbaar, zoals crème fresh. Nog 1 week houdbaar, maar ik heb het graag op voorraad. Bijv bananen zijn vaak geplet doordat er iets zwaars op is gelegd in de tasjes enz enz
Makkelijk en handig bestellen via de app. Als er ruimte is kan je nog tot laat bestellen. Meer bezorgtijden of kortere bloktijden zou fijn zijn, maar daar is Zeeland misschien net te klein voor. Heel handig dat ze alle statiegeldflessen en blikjes meenemen. Jammer alleen dat ze het statiegeld sinds kort verrekenen met de volgende bestelling ipv met de bezorgde bestelling. Gelijk verrekenen is klantvriendelijker. Verder heel tevreden.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Geen bezorgtijden in de avond meer de laatste tijd, erg vervelend.
Super dienst!!! Beter dan de grote supermarkten
Altijd vriendelijke bezorgers!
Ik ben verslaafd aan Picnic. Ik zou niet meer zonder kunnen. Hun service is uitmuntend. De versproducten zijn altijd supervers.
We have been using picnic for more than a year now and we are extremely happy with the service, the quality of the products, and with the prices!
Altijd vriendelijk en goede producten en het gemak dat je de deur niet uit hoeft in 1 woord Super!!!
Het is altijd fijn om de boodschappen bij Picnic te bestellen. Ze worden op tijd geleverd door aardige bezorgers. Ook de geleverde producten zijn van goede kwaliteit.
Altijd goede en verse producten, vrolijke bezorgers en een hele fijne app
Seriously bad customer experience. Like I'll pay 5 euros more on anywhere else than to ever use picnic again. They are marketing DHL returns like it's a thing and when they are at the door, they don't take it claiming it's too big. Wait, if there is a size limit, why not add it ANYWHERE in their campaign? Literally DHL did the same thing. When I contacted support I got smartass answers from someone telling me it's super easy to just go to a DHL point and drop it off, and stop crying about it. Nice going.
Picnic is an online grocery delivery service based in the Netherlands, offering customers the convenience of ordering their groceries through a user-friendly app. The company focuses on providing a wide range of fresh and quality products, including dairy, meat, and baked goods sourced from local suppliers. Picnic aims to streamline the grocery shopping experience by ensuring low prices and free delivery directly to customers' homes. Targeting families and busy individuals, Picnic offers a selection of easy-to-prepare recipes that cater to various dietary needs while minimizing cooking time and complexity. With an emphasis on affordability and convenience, Picnic positions itself as a reliable option for consumers looking to efficiently manage their grocery needs without compromising on quality.
This profile hasn't been claimed by the business owner.