Great delivery and service
Always on time, good products, great delivery and service!

Picnic is an online grocery delivery service based in the Netherlands, offering customers the convenience of ordering their groceries through a user-friendly app. The company focuses on providing a wide range of fresh and quality products, including dairy, meat, and baked goods sourced from local suppliers. Picnic aims to streamline the grocery shopping experience by ensuring low prices and free delivery directly to customers' homes. Targeting families and busy individuals, Picnic offers a selection of easy-to-prepare recipes that cater to various dietary needs while minimizing cooking time and complexity. With an emphasis on affordability and convenience, Picnic positions itself as a reliable option for consumers looking to efficiently manage their grocery needs without compromising on quality.
Reviewers express a mix of satisfaction and frustration with picnic.nl. Many customers appreciate the always friendly delivery drivers and timely service, highlighting the convenience of the app and the variety of products available.
However, significant complaints arise regarding product quality, with reports of stale bread, expired items, and thawed frozen goods. Additionally, issues with missing items and poor customer service are prevalent, as some consumers report difficulties in resolving problems and feeling ignored by the company. While some long-time customers have noted a decline in service quality over the years, others remain loyal due to the ease of use and positive delivery experiences. Overall, picnic.nl receives a predominantly positive sentiment, but the negative feedback indicates areas needing improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | -2.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.5 | 51 |
| Oct 24 | 2.6 | 39 |
| Nov 24 | 2.4 | 31 |
| Dec 24 | 2.6 | 38 |
| Jan 25 | 2.9 | 50 |
| Feb 25 | 2.8 | 34 |
| Mar 25 | 4.7 | 568 |
| Apr 25 | 2.2 | 30 |
| May 25 | 3.0 | 30 |
| Jun 25 | 2.3 | 25 |
| Jul 25 | 2.5 | 26 |
| Aug 25 | 2.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Goede service”
“Ernstig vermoeden verduistering pakket t”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | +63% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: picnic.nl is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of picnic.nl. Filter by what matters to you.
Always on time, good products, great delivery and service!
Fijne app, meer dan genoeg keuze en vriendelijke bezorgers. Als er wel eens wat mis gaat (en dat is niet vaak), dan wordt het altijd netjes opgelost. Picnic bespaart mij heel veel tijd, super fijn!
Always availability for delivery within a day or two. Excellent customer service. On time delivery. Great selection of products. Overall very happy. Any rare problems or breakages and it is resolved immediately.
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So easy and pedictable
Picnic heeft goede spullen, bezorgen op tijd en is niet te duur
Enorm blij met Picnic Al zeven jaar bijna wekelijks voor onze deur. Fijne service, vriendelijke runners en prima assortiment.
Zo vriendelijk!!
Picnic is altijd het highlight van mijn week. In alle drukte is de service van picnic een welkom moment van rust. Niet rennen naar 10 winkels maar heerlijke verse producten geleverd aan huis. Top!
Ik bestel hier al jaren! Ze hebben een hele goede service en verse producten 👍
Wij bestellen hier al jaren met veel plezier. Assortiment is de afgelopen jaren ontzetten uitgebreid. Bezorging is 9 van de 10 keer op tijd altijd met een vriendelijke bezorger. Soms is een product niet naar wens. Kapot door bezorging, beschimmeld of anders. Wordt altijd, zonder problemen, opgelost. Wij zijn blij met Picnic
Makkelijk bestellen, heerlijke maaltijd ideeën via de maaltijd planner, snelle levering. Er is altijd wel een tijdslot. Gratis bezorgen door vriendelijke bezorgers. En als er een keer iets niet goed gaat dan lossen ze dat onmiddellijk op. Wij zijn heel blij met picnic!
I love the meal suggestions. Ingredients and important how to cook it! Haha. So many lunch, dinner variations. Great! All fresh.
Makkelijke app verse spullen en heerlijke recepten. Bestel wekelijks.
Veel keuzes qua bezorgtijden Nauwkeurige bezorgtijden Ruim assortiment Fijne maaltijden planner met lekkere recepten. Goede klachten afhandelingen
Picnic is an online grocery delivery service based in the Netherlands, offering customers the convenience of ordering their groceries through a user-friendly app. The company focuses on providing a wide range of fresh and quality products, including dairy, meat, and baked goods sourced from local suppliers. Picnic aims to streamline the grocery shopping experience by ensuring low prices and free delivery directly to customers' homes. Targeting families and busy individuals, Picnic offers a selection of easy-to-prepare recipes that cater to various dietary needs while minimizing cooking time and complexity. With an emphasis on affordability and convenience, Picnic positions itself as a reliable option for consumers looking to efficiently manage their grocery needs without compromising on quality.
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