Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
Exeter post office, WH Smith. All the self service machines were out of order. The queue was massive & just kept on growing as there was only one member of staff. All credit to her, she was polite & professional. One of the WH Smith retail staff had to stop the queue in the end so the lady could have a lunch break. It really isn't acceptable for staff or customers to be treated so shabbily.
Andover Salisbury Road Brilliant helpful service. Better than the local bank that has closed
I'd just like to mention my local Postoffice on Broomfield Parade in Chelmsford. It's such a busy office but the staff are always helpful and cheery. I was very impressed with their recent beautiful greetings card collection from Cardology as sold in Fortnum & Mason.. I stocked up!
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Awful customer service ! I paid over £15 to send a small parcel tracked and signed to my sister in Ireland. A month later it arrived back to me because the post master didn't correctly fill out the customs form. And now I have to physically go to a post office to pick up a form to claim my money back. Why can I not download this form from their website? My guess is because they are hoping people won't be bothered to pick up the form and make a claim. I am about to have an operation and won't be able to collect the form anytime soon. Terrible customer service from start to finish.
Such a rude man!!!! Post office - please train him on customer service or remove his license!!! He had a patronising sign saying he’s a returns expert and to trust him and yet he can’t recognise a QR code when it’s showed to him. Then when I wanted to check the return authorisation code had been included in the label he printed he told me I didn’t need it and all the info was there for the parcel to arrive such as the address. Yes of course the post office could get it there but I needed to be sure Zara knew what to do with it so I got my refund. He failed to see this was important. Should not be in a customer facing role with this attitude. Nor be allowed to close at 3pm. Seriously ???!!!
My postie always leaves any parcels in the "safe place". He is always great with deliveries
Appalling service in the Dartford high street branch. Bought a postage label on royal mail website, took the code to the lady behind the desk she said you need to print it, I explained I didn't have a printer and the website said it can printed in the branch, she advised me to go next door to Rhymans they would be able to do it for me. The feedback from Rhymans was the staff in there are lazy always send customers in here for printing g despite having a printer behind their counter. I went to my small local post office near to where I live and they printed the lable no problem at all. I think the Dartford post office staff need retraining in all aspects of customer service they are a miserable team too. My advice, avoid and go to another branch!
Got a quote at 12: 57 today giving me a guaranteed car insurance price of £495.49 for my car. Phoned back an hour later and the car price given and the car price shared in their e mail has gone up to £526. Incredibly unhelpful young guy who took my call refused to give me his name. Such a con DO NOT USE THE POST OFFICE for car hire. I’m receiving e mails from them on a 10 minute basis and each time the quote goes up Truly awful
2 registered mails sent to the same address. Both never reached. What is the point of this service.....
I visited the Post Office today in Wealdstone, Harrow, Middx. To renew my TFL Licence for my London Taxi. Bama who served me was very professional & helpful, she highlighted an omission on my form that I had missed. This would have resulted in a rejection by TFL & a delay in issuing my Taxi Licence Renewal. Well spotted Bama & thank you for your help, very much appreciated. Kind regards, Paul
Despite paying being a loyal mortgage payer for 5 years how am I rewarded with extortionate product fees and terrible rates. Just like other companies they reward existing their customers with terrible rates and extortionate fees will be switching and never using post office money again
Wonderfully helpful staff at the Regent Street Branch Not being familiar with these matters, I went to the Post Office in in Regent Street to enquire about their travel money service. A lovely, helpful, polite, very informed and most of all patient lady called Nina guided me through the entire process. Without her help I would have been totally lost. What a fantastic travel service the Post Office provides! Thank you Nina and Royal Mail. I highly recommend the service and of course Nina's personal touch. A huge thanks to all the wonderful staff at the Regent Street branch.
I am so impressed with the post office because I sent a parcel with no return address in which was to the wrong address and on my tracking said not delivered return to sender. I contacted them with my tracking number and my name and address and two and a half weeks later it has been returned to me from the national returns centre Ireland. Thank you post office
Post office sheep street Wellingborough . I went in to apply for a new driving licence . The gentleman that helped me did everything took my picture filled out the form , so helpful and friendly . I seen people praising this post office on FB now I know why real old school service brilliant, thank you .
Posted a letter last Monday (23rd) and paid for signed for next day delivery. It’s now the following Tuesday (1st October) and still not delivered. There’s nothing I can do to trace it, and can’t even complain until it’s been lost for 10 days.
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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