En el primer bote de la crema wue abrí
En el primer bote de la crema que abrí, estaba golpeado y no funciona el dosificador.

PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
PromoFarma receives a mixed response from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the speed of delivery and efficient service, praising the quick processing of orders and timely arrivals.
Phrases like "rapidez en los pedidos" and "perfectamente atendido" reflect a strong appreciation for the company's responsiveness. However, there are significant complaints regarding order accuracy and delivery issues. Several customers report receiving incorrect items or experiencing delays, with comments such as "pedido incompleto" and "los pedidos tardan mucho en llegar." This inconsistency in order fulfillment detracts from the overall positive sentiment. While many appreciate the good prices and fast service, the recurring issues with product delivery and order errors indicate areas needing improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.1 | 38 |
| Oct 24 | 1.6 | 22 |
| Nov 24 | 1.1 | 19 |
| Dec 24 | 1.0 | 26 |
| Jan 25 | 1.1 | 31 |
| Feb 25 | 2.5 | 14 |
| Mar 25 | 1.6 | 14 |
| Apr 25 | 1.5 | 13 |
| May 25 | 4.1 | 239 |
| Jun 25 | 4.0 | 219 |
| Jul 25 | 3.2 | 125 |
| Aug 25 | 3.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ik bestel de zeep die ik nodig heb in Spanje voor en extra droge huid van ISDN die m'n hier niet kan krijgen omdat ze...”
“I was trying to reach customer service and legal team but unfortunately still no response after a day”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 1.8 out of 5 (poor) | +144% | 1,000 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: PromoFarma is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 1.8).
500 reviews of PromoFarma. Filter by what matters to you.
En el primer bote de la crema que abrí, estaba golpeado y no funciona el dosificador.
HIce el pedido una mañana y al día siguiente me entregaron el producto
Rápido y buen precio
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Envío rápido
Me enviaron productos incorrectos. Cuando lo reclamo me dicen que no están disponibles, sin embargo a la hora de hacer la compra sí lo estaban. Muy decepcionda con el servicio y la atención.
Eficiente y calidad por precio
Se equivocaron en el envío y hasta que no recibieron el pedido erróneo no me enviaron el correcto, con lo cual yo he tenido un pago hecho y nada a cambio durante un montón de días. Me ha resultado un incordio y una mala gestión de la resolución de sus errores. No volveré a comprar
Envío muy rápido y buenas ofertas
Llega rápido y muy bien
Ha dia de hoy, la empresa no ha enviado el paquete, yo no he recibido ni el paquete ni el reembolso. Cuidado porque tiene pinta de estafa en toda linea. Solo saben poner excusas para que pasen los días y no entregar ni el pedido ni el dinero. Servicio de antención al cliente no es nefasto, es peor que nefasto. No solucionan ni gestionan. una verguenza. Si no quereis tirar vuestro dinero, no compreis ahí. Actualización: Compra hecha a otra farmacia y con otro repartidor y no surgió ningun problema. repitio: NO COMPREIS A PROMOFARMA, estafa segura y todo problemas. Actualización 2: A mi que toméis nota no me soluciona ningún problema del que me habéis generado. Los problemas se resuelven como corresponde no quedándose el pedido y el dinero.
BUEN SERVICIO, TANTO EN LA RECEPCION DEL PEDIDO COMO EN LA ENTREGA
Rápida, entrega en fecha
La gestión, desde que realizas el pedido, hasta su entrega al cliente informado en el proceso.
Por su facilidad al hacer el pedido
provide us with a good things for health 17
Por la rapidez y paquete muy bien y el producto muy bien
Rapidez y buen servicio
PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
This profile hasn't been claimed by the business owner.