They are good and fast
They are good and fast

PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
PromoFarma receives a mixed response from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the speed of delivery and efficient service, praising the quick processing of orders and timely arrivals.
Phrases like "rapidez en los pedidos" and "perfectamente atendido" reflect a strong appreciation for the company's responsiveness. However, there are significant complaints regarding order accuracy and delivery issues. Several customers report receiving incorrect items or experiencing delays, with comments such as "pedido incompleto" and "los pedidos tardan mucho en llegar." This inconsistency in order fulfillment detracts from the overall positive sentiment. While many appreciate the good prices and fast service, the recurring issues with product delivery and order errors indicate areas needing improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.1 | 38 |
| Oct 24 | 1.6 | 22 |
| Nov 24 | 1.1 | 19 |
| Dec 24 | 1.0 | 26 |
| Jan 25 | 1.1 | 31 |
| Feb 25 | 2.5 | 14 |
| Mar 25 | 1.6 | 14 |
| Apr 25 | 1.5 | 13 |
| May 25 | 4.1 | 239 |
| Jun 25 | 4.0 | 219 |
| Jul 25 | 3.2 | 125 |
| Aug 25 | 3.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ik bestel de zeep die ik nodig heb in Spanje voor en extra droge huid van ISDN die m'n hier niet kan krijgen omdat ze...”
“I was trying to reach customer service and legal team but unfortunately still no response after a day”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 1.8 out of 5 (poor) | +144% | 1,000 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: PromoFarma is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 1.8).
500 reviews of PromoFarma. Filter by what matters to you.
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They are good and fast
Me decidí como centro se entrega en Calle Mayor nº 19 de Zaragoza ya que tenia horario continuo hasta las 21 horas aunque no estaba cerca de mi domicilio. Ayer, 1 de Agosto, pasé a las 14:30 h. y me encontré el establecimiento cerrado y el horario no tenia que ver con el horario que me proporciona PromoFarma y tampoco con el que indica en la dirección de Internet. Sinceramente no me parece nada profesional. No se cuando podré recogerlo.
Me han enviado otra marca de leche infantil que en ningún caso he pedido . Me parece bastante serio que no avisen si cambian el pedido. Yo solicité enfamil tal y como se ve en el pedido y me ha llegado otra leche y con embalaje todo estropeado. Me llegó a la dirección del pueblo y ayer al abrir el paquete lo he visto.
Perfectamente atendido y rápido.
El pedido llegó a tiempo
Ni el plazo de entrega ni el precio del producto fue finalmente lo que publicitaba la web. Ya hice la queja a través del email.
Rapidez en los pedidos y buen precio¡¡ No es la primera vez que pido ni la última. Gracias.¡¡
Los pedidos tardan mucho en llegar o no llegan. Todavía estoy esperando mi último pedido. No aparece por ningún lado y dicen que me lo han entregado. No deberían de trabajar con Seur, pésima empresa repartidora.
Muy eficiente
Pedido incompleto. Falta el tónico.
Sehr schnelle Lieferung, gute Verpackung, Ware und Ablauf perfekt. Ich werde sehr gern wieder bestellen, vielen Dank 👍
Muy bien, el pedido me llegó muy rápido ¹
Tuve un problema con el pedido que fue resuelto de forma rápida y satisfactoria
Tardó muy poco el envío y me estuvo indicando día tras día el recorrido. El precio de los productos es bueno. Todo perfecto, volveré a comprar
El pedido se ha retrasado mucho y cuando intenté enterarme de qué pasaba hablando con el chat de la página, la experiencia fue aún más frustrante, llegué a pensar que me estaba tomando el pelo. Para colmo durante este retraso me habéis ido avisando de la caducidad de mis puntos, a los que claramente no llegaré. En fin!, muy decepcionante.
Empresa seria y formal. Envíos rápidos y precios competitivos. Transparentes y honestos: no te hacen el cargo en cuenta hasta que no llega el pedido. MUY FIABLES.
Pedido pagado y no recibido SEUR dice haberlo depositado en un Locker que no funciona; he acudido cuatro días y el aparato no funciona; he llamado y escrito a SEUR sin respuesta He escrito a Promofarma cuatro mensajes y no he recibido respuesta
PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
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