Excelente atención y excelente…
Excelente atención y excelente servicio. Gracias 🫂

PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
PromoFarma receives a mixed response from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the speed of delivery and efficient service, praising the quick processing of orders and timely arrivals.
Phrases like "rapidez en los pedidos" and "perfectamente atendido" reflect a strong appreciation for the company's responsiveness. However, there are significant complaints regarding order accuracy and delivery issues. Several customers report receiving incorrect items or experiencing delays, with comments such as "pedido incompleto" and "los pedidos tardan mucho en llegar." This inconsistency in order fulfillment detracts from the overall positive sentiment. While many appreciate the good prices and fast service, the recurring issues with product delivery and order errors indicate areas needing improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.1 | 38 |
| Oct 24 | 1.6 | 22 |
| Nov 24 | 1.1 | 19 |
| Dec 24 | 1.0 | 26 |
| Jan 25 | 1.1 | 31 |
| Feb 25 | 2.5 | 14 |
| Mar 25 | 1.6 | 14 |
| Apr 25 | 1.5 | 13 |
| May 25 | 4.1 | 239 |
| Jun 25 | 4.0 | 219 |
| Jul 25 | 3.2 | 125 |
| Aug 25 | 3.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ik bestel de zeep die ik nodig heb in Spanje voor en extra droge huid van ISDN die m'n hier niet kan krijgen omdat ze...”
“I was trying to reach customer service and legal team but unfortunately still no response after a day”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 1.8 out of 5 (poor) | +144% | 1,000 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: PromoFarma is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 1.8).
500 reviews of PromoFarma. Filter by what matters to you.
Excelente atención y excelente servicio. Gracias 🫂
Problemas con plazos de entrega y atención al cliente que no responden
Tiene una variedad y oferta enormes y los tiempos de entrega son excelentes. He repetido varias veces tanto con productos de promofarma como de otros vendedores y la experiencia siempre ha sido buena.
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Ràpida i eficaç
Todo perfecto!
Hice un pedido de dos productos y solo me mandaron uno, reclamé y nada. Pagué para nada, les regale el dinero y no recibí lo que pedí, seguiré esperando.
El paquete todavia no ha llegado
Me llegó todo el paquete del pedido destrozado. Me puse en contacto con ellos, enviando imágenes y no me dieron ninguna respuesta ni explicación aceptable
Porque recibí el pedido bastante rápido.
Llegó en el plazo de 48 horas , el paquete estaba en perfecto estado, lo único que noté que no enviaron alguna muestra como anteriormente hacían una lástima
Envío rápido y eficiente. las dos cajas estaban bastante bien aunque las bolsas de pañales es verdad que estaban como un poco rajadas.
Promofarma es un fraude hice un pedido me engañaron y el producto despues de garantizarme el envio en un plazo y confirmarme que esta en stock lleva mas de una semana sin enviarlo y no te facilitan ni contactan con la farmacia cuando ellos son la plataforma de pago ni si quieran te dan plazos de devolución ni se molestan en ver el problema vergonzoso no compren jamas en esta plataforma es un fraude
Buenas tardes, he realizado por primera vez, mi compra con Promofarma. NO suelo hacer compras por internet, cuando he llegado al final y, he lanzado mi pedido (114,27€), me ha aparecido un mensaje, indicando si quiero recibir 16,87€ de reembolso abonable en mi tarjeta (con la que he pagado); he clicado y me ha llevado a otra web, denominada Privilegios en compras, donde sin saber bien, he dado mis datos y, cuando ya estaba todo hecho, al leer con más detenimiento, me cobran 18€ al mes por estar adscrita. Acabo de enviar un email de baja, no se si me lo harán o tendré que pelarlo. Cuidado si compráis en promofarta y, no cliquéis en el reembolso.
Nunca había tenido ningún problema. Tienen buenas ofertas y son rápidos en los envíos. Pero en el último envío me han mandado dos artículos de un color que no había pedido. Eatoy a la espera de que me solucionen el problema.
Seriedad en el envío. Gracias
Seriedad y mucha eficacia
PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
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