RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
I was having a really bad day! Wayne I.D:5838 was really great, he arrived quickly, he calmed me down, helped me to get home in one piece and even had an idea of what the problem might be. My car is now being serviced and he was right!
Excellent service. Friendly quick to arrive and fix the problem
Mike (1184) had an excellent customer attitude toward my problem. He advised me on eta and updated this before arriving on time. He has a very friendly attitude explaining exactly what he was doing and advising me of way forward. He replaced my defective battery and completed the paperwork efficiently. A competent employee thanks!
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
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Big thank you to Jonathan 2313 for his help in a stresfull situation.
RAC is absolutely not bike-friendly, and their service for motorcyclists is shocking. Initially, a patrol unit was allocated to attend and assess whether the bike could be repaired on the spot, but they never even showed up. Instead, the patrolman simply called to say he wouldn’t be able to help and canceled the job without seeing the bike in person. RAC then outsourced the recovery to a third-party contractor using a flatbed truck - far from ideal for motorcycle recovery. There was no estimated time of arrival, no updates, and zero communication throughout the whole ordeal. For a company that advertises reliable roadside assistance, this was a complete failure and shows total disregard for bikers. I would strongly advise motorcyclists to look elsewhere.
Paid extra for RAC breakdown through my insurance. Suspension came apart while on a motorway, got onto a slip road and stood in behind the barrier. Tried to call RAC. No humans to talk to, only an online form to fill and GPS location (which put me in a car park on the opposite road). Est time of recovery: 4.5 hours! No facilities, dangerous road. I eventually got through to a human after trying all options on phone. Could not help, use the tracker, yes 4.5 hours. Called a local garage, picked up within 30 mins, £100. This company doesn't provide breakdown assistance and has no duty of care for customers. Avoid.
Excellent service by chris and his apprentice. Wait time minimal and advise and onward repair advice spot on.
Very efficient service
Fast service
Darren & his assistant came to my partners aid quicker than predicted after a faulty machine deflated two of her tyres. They were able to reflate them & reset on the dashboard. It was a hot day & she was stuck in Tesco Garage car park. Very good, friendly, swift service.
It's the people that make the service: Duncan (ID: 1674) was patient, knowledgeable, helpful and kind. Brenda at the call centre was really helpful too. Really good all round.
Samuel was polite, professional and managed a temporary repair. He balanced the cylinders so the car would run on 2, rather than 3 cylinders. One cylinder had been misfiring. He advised that we travel the backroads rather than the motorway. And to take the car to the garage to check spark plugs and coil pack, and to have the wet belt changed. We were on the M5 junction 17 and had to travel Barnsley. Samuel assured us that we'd be fine to, and the journey wouldn't harm the car. He also said that the car wouldn't go as fast as normal. We certainly weren't prepared for the horrendous journey home. The car was constantly slowing and then surging without warning⚠️ . We put the hazards on when other traffic was on the roads to try to make them aware that we were having problems! Roundabouts were a nightmare to negotiate. The car was extremely sluggish moving from stationary to then suddenly speed up! In hindsight the safest option would have been to recover the car and us onward to home. The car is in the garage.
I wasn't feeling great because of the breakdown and was very stressed, but your patrol was helpful and friendly and by the time I got to the garage, I felt much less stressed.
Following a breakdown with our classic car around the Goodwod Festival of Speed, RAC Patrol Daniel (1580) used initiative, knowledge, skill and great customer service to get us moving again for the event. He was extremely helpful, informative and nothing was too much trouble despite the antisocial hour. Daniel deserves a 6-star review but we almost deleted one star for the clunkiness and unhelpul nature of the RAC's online call-out process.
Nice guy, but would have preferred greater explanation of how the problem was resolved
Almost 3 hours out of my life that i can ill afford.I thought the mechanic was a incoherent idiot and at the end he knocked on the door to say he couldnt do the job because he had broken 2 tools trying to remove the oil filter .All the years ive had the car and all the annual regular servicing this has never happened. I had to phone around all the local garages to get my car serviced .Thanks RAC .I am now reviewing my membership to go back to theAA.
The recovery man was great and went off to get a battery for me so that I did not have to take a day off work the following day by ordering a battery to be fitted by another person. Grateful that he got me mobile again as the village has no public transport
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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