There was a bit of a wait but the care…
There was a bit of a wait but the care and service received were outstanding. The service engineer was excellent and got us going again, with new brake parts fitted. Well done RAC.

RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
There was a bit of a wait but the care and service received were outstanding. The service engineer was excellent and got us going again, with new brake parts fitted. Well done RAC.
Oscar [ID: 2324] provided fantastic service! He arrived earlier than the expected patrol arrival time, called me 5 minutes before to give me a heads up, explained the situation and next steps, and towed me to the garage. Really friendly, great service, and would highly recommend! Thank you!
The pattolman Owen id4191 was outstanding
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
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Mark 1822 ID very lovely patrol man Excellent assistance
Very bad customer service by front line staff. Really letting the brand down. Had to arrange two call outs in the last 2 months. 1st one Advisor Pam provided incorrect mobile number and location to patrolman. No tracking details and closed the job.Resulted in 4 hour wait on the motorway. She even asked me to walk down the hard shoulder. Complaint raised £30 compensation. The next call out resulted in waiting 6 hours for a patrol that told me he was only an hour away. They closed job and rescheduled without my consent. The patrolman told me thar he was mystified as to why I waited so long. Complaint raised and closed by incompetent Fatameh. She dismissed my complaint and failed ro grasp that 6 hours IS a working day! No goodwill gesture... nothing. Over the years I've overlooked the shoddy service from front line advisors. I've spent money on repairs in the last 3 months with RAC and expect delays due to urgentcy. But dont expect patrolmen letting me know that they were free to be assigned to callout and dispatchers didn't deem it with much importance to attend my emergency. Thanks RAC for making me realise my £39 a month is being wasted. I will be cancelling.
Friendly efficient and no fuss. Just what us ‘non mechanics ‘ need😊
Shane 5360 was very helpful, arrived less than an hour after i reported my issue
early response very helpful no complaints apart from the expensive battery replacement
Simon ID: 1606, did a thorough check, informed me of the problem and fixed my car, Produced a leaflet "results explained" for further explanation, all done in a professional manner.
RAC added me to some auto renewal system with my permission and acknowledgement. I had no clue. Now they want to charge me £402 for the year. Absolutely unacceptable. This is absolutely ridiculous and they are trying to extort their customers. They are such cheaters that there is no way to cancel the policy before it starts by logging into the app. I have their MyRAC app but when I enter my details it won’t recognise my details. I need RAC TO CANCEL EVERYTHING I HAVE WITH THEM OTHERWISE I WILL REPORT TO CONSUMER AFFAIRS AND RELEVANT OMBUDSMAN.
Although the wait time was long when Martin ID 5327 arrived he was polite and explained the problem clearly without judgement nor being patronising. He for me safely to a garage and I was able to explain to the garage clearly what happened in order for them to fix my car.
The professionalism of Adam (the Patrol who attended). Very knowledgeable, pragmatic, happy to be helpful. His attitude was so positive and I felt that I was safe leaving all the engine problems to this person. He had totally 'done his homework' before arriving and was happy to show me evidence of why he came to the conclusions he did. I think he is an exceptional person and a true asset to the RAC. Adding that Adam's ID is 1177.
Keith (ID 4708) attended when expected and found the property at first attempt - no mean feat! He was polite, courteous and kind. He also worked very hard in the heat to make me mobile again. Keith was very safety conscious, issuing a polite and timely reminder not to lean on a jacked up car. Great service, thank you, Keith.
I received great service from RAC patrol man Craig ID 1622. He was polite, friendly and professional. Explained what the problem was. Did everything he could to ensure I got mobile again and complete my joumy journey home. He followed me for a few miles to ensure I was OK. Really happy with the service I received from him.
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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