RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
I recently broke down and was assisted by James from RAC — and I couldn’t be more grateful. From the moment he arrived, James was calm, professional, and reassuring. He quickly diagnosed the issue and explained everything clearly, putting me at ease during what could have been a very stressful situation. Thank you, James — a real credit to RAC!
The rac man was very quick getting to us and had the problem solved in no time at all
My car would not start outside home. Having reported breakdown online rec'd call few minutes later saying Patrol would arrive within 20 minutes which was the case. Connie ID 5352 was very professional and quickly diagnosed new battery req'd. Connie informed me of the cost of the new battery. As she didn't have a battery on board she said she could collect one and return to install within one hour which is exactly what happened. Special props to Connie.
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
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I am broken down on my way home from the garage that serviced and MOTed my car. RAC online doesn't recognise the car's MOT so apparently I am not covered. I have been a member for over 40 years. I am disgusted that it is so difficult to speak to anyone.
Michael was Very quick to attend, he was friendly polite and did everything to sort out the problem.
Shaun ID 7132 excellent service very professional
Clutch gave up and so called RAC, Craig was there within an hour and was an absolute legend. Fully explained everything and a genuinely really nice bloke. Towed me home. Couldn’t have asked for better. Thanks Craig (Rotherham based)
Ben was amazing there ID number is 2334 he was professional and kind and dealt with everything
Didn’t fix my car. Sold me a part that didn’t fit my car and after asking them for my money back was told no. Absolutely disgusting attitude from the call centre. £90 wasted and now definitely cancelling my breakdown cover and going to the AA
2nd time ive had to call the rac out due to battery issues.first time i waited 2 hours and they didnt turn up so got fed up waiting and asked a few guys to give us a push,as its a van and bump started it.and yesterday same issues only battery so dead it wouldnt bump start. After 3 hours they finally turned up.its a company policy so i had no choice.(i have never waited any longer than 30 minutes with the aa)
Simon id1565 was sent to my breakdown. He was very professional and friendly. Can’t fault his manners or advise. Thank you simon
2846 was brilliant
Stephen ID 5511 was very good explained to me the problem and manage to tie the cable connection temporarily to be able to drive home.
I’ve had the worst experience with rac I broke down on the M25 with a colleague with bad epilepsy. They said they’ll pick me up in 40 minutes rang them back another 40 minutes rang them back an hour and 10 minutes. and then when they came, they couldn’t even help and four RAC vans drove past me on the M25 to me. It felt like a shift change where nobody would pick me up because it was at 4 pm. Also RAC driver said that he rang my phone, but he lied absolutely disgusted by RAC and I will be leaving to go AA. Ps I was waiting for 4 1/2 hours last time when I broke down we rang at 6:00 pm. They arrived at 12 midnight disgusting disgusting.
Recently had my first call out using the RAC. We did wait 2 hours for their arrival but we were in the middle of the yorkshire moors, so it is understandable. The patrol was friendly, knowledgeable and explained everything wrong and sent a full report. He offered to get a taxi home and my car would follow about a week or how to try and safely drive it home after he cleared the faults as I wanted to take it to the garage myself. Made it home following his guidance! Thanks Kurtis!! Id 4825
Adam was friendly, helpful and professional. He helped me a lot.
Excellent response time, and Brian - ID 1705 - was able to get me back on the road long enough to enable myself to book in for the replacement / repair of the tyre Motability customer. I rang Kwik Fit first and they weren't really interested in my predicament
The gentleman attending was communative, encouraging, objective and conversational whilst getting on with the task in hand. It was a pleasure even though I had broken down.
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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