Your RAC patrolman turned up when they…
Your RAC patrolman turned up when they said he would, and fixed our problem very quickly.

RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
Your RAC patrolman turned up when they said he would, and fixed our problem very quickly.
I was kept infirmed very wrll. Time of arrival was accurate. I did break down at home so I was not in any danger or panicking but Steve arrived and got it all sorted l.
Great mechanic friendly professional
I work for the RAC taking breakdown calls but this is the first time I have been on the customer side. It was really straightforward logging my breakdown on the app, I received my text message with link to track my breakdown, also a link incase my battery needed to be replaced, the patrol Robert 4536 rang me when he was on his way and arrived in quick time. Robert was a really nice friendly guy, explained what he was doing, talked about smr and got my car going.
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
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ian was lovely and resolved our issue. he was very professional even he must have been thinking we panicked over nothing
From contacting to arrival was approx 20 minutes. Very friendly and knowledgeable. Car was fixed in 10 minutes. Brilliant job
Andrew 2602 tried his best to rectify the problem with my wheel not coming off but was unable to do so.
Christopher, ID 5046, phoned to let us know he was on his way and when to expect him. Upon arrival he introduced himself and then looked at my car to see why it wouldn't start. He explained throughout the diagnosis process what he was doing and the potential outcomes we could expect. He was very polite, chatty and cheerful throughout - fantastic service, thank you
Without doubt the worst company I have ever had the pleasure to deal with. I have had tried to contact on 3 occasions for 3 different breakdowns. The first time I was told that my car wasnt covered even though I phoned them to tell them. They then charged me 30 pounds to come out. The next time was for a puncture. I simplyncould not get through I was on hold and told constantly to log it online. I had no internet where I was so I called a friend and asked them to log it for me. Upon entering the details I was told that they could not log my fault online and I would have to call. I waited for 2 hours and no response. More recently I had the same problem apparently 11pm is an extremely busy time again I was told tonlog it online. I tried and again I was told I had to call. I gave up after being on hold for an hour. I very rarely complain but I tried customer services who hide behind email and AI responses. I tried the ceo and again was fobbed off. I will never ever go with the RAC again they are absolutely terrible. Customer services will not even look into the details and tell me why I can't log online. I have now joined the AA to run concurrently as I cannot trust the RAC.
The service from the compsny was really goid
Excellent service we didn’t wait long for the repair to be done , he was very polite ,professional.
RAC is always quick and helpful.
The person who attended could not have been kinder.
Knowledgeable recovery driver who was able to apply previous experience to my specific problem. Friendly and knowledgeable. Would highly rate.
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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