RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes.
With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
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Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
953
100%
+0.1
● Low
4.0 / 5 overall
=
953 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.7▲ 0.1
12-month avg
4.1
All-time
4.0
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.3
68
Sep 24
4.3
62
Oct 24
4.4
65
Nov 24
4.1
37
Dec 24
4.7
34
Jan 25
4.1
46
Feb 25
3.5
15
Mar 25
3.7
18
Apr 25
3.4
25
May 25
4.1
18
Jun 25
3.4
23
Jul 25
3.5
18
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 381 positive reviews
Fast & efficient52%
197 mentions
Easy to use45%
170 mentions
Customer service26%
100 mentions
Prices & value20%
76 mentions
“Great and fast”
On “Fast & efficient” · Jul 29, 2025
Top complaintsof 109 negative reviews
Customer service31%
34 mentions
Charges31%
34 mentions
Payment issues25%
27 mentions
Refund21%
23 mentions
“UPDATE 2:
The first person I spoke with said they could not issue an emergency RX”
On “Customer service” · Jul 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
Overall rating and review count for this company and similar companies
Straightforward help
Prompt, no waiting rooms full of germs at urgent care
Received what I needed without a hassle. Thank you for making it so much easier to get care.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Today was a refill visit. Very thorough as was the initial consultation. Redbox has done an excellent job creating a set of questions that exacts the accurate diagnosis. And, their providers are top shelf, well experienced, polite, friendly, excellent “bedside manner,” and very thorough.
Well, today is 12/28/24. I submitted for a refund from Redbox RX right as I was writing this online. I recall asking for a full refund. They claimed a refund to my card was iminent. As of today I dont recall receiving it. But I woke up just to let our puppy out to pee @ 4:30 am. And don't recall receiving the funds to the card. Will report that fact asap. Seems like everyone in the on-demand medical and medication fronts all look so bright and shiny. All your serious mental health issues solved by clicking in a box and hitting send. I found out that these businesses just want your money/pay to play funds right up front. I used the Redbox RX for a rx sleep medicine and mild antidepressant for insomnia brought on from anxiety over multiple medical problems and chronic pain. They said "we treat that" and took my $130. Then they went dark for over a week. I finally called and the support person said our psychiatrists don't prescribed my medication. No, not for a potentially troublesome opioid. But just Lamictal. Not a drug of abuse or for grabs on dark street corners. Just a mild serotonin replace med. One my records clearly show I have been on previously...like for decades. Do this black hole of ghosting. The customer service person said she couldn't issue my refund. Oly the pharmacy devision can. Your whole site is surrounded by meds. They couldn't transfer my call. I had to jot down the number and call myself. Fortunately, getting the funds transfered was only a little difficult. Still haven't seen my money. So in closing, let the buyer beware. They don't truly treat the types of mental health issues a good majority of sufferers experience.
Redbox is very straightforward and easy to navigate through different types of medications.
My consultation was smooth and easy and talking with the doctor was comfortable.
Thank you!!
This company was a life saver!
After moving to a new state, I was struggling to find a primary care doctor that takes my insurance and was accepting new patients. I finally found one, but they were booking six months out. Ok, I made the appointment and convinced my old doctor to keep refilling my prescriptions for six more months, even tho that is *technically* illegal, since I no longer live on that state.
Six months goes by, and a day before my appointment, the doctor's office calls to reschedule it because the doc is sick. I get it, people get sick, but the earliest they could get me in was THREE MONTHS away! Un-freaking-believable! I was freaking out, because I need my medication to function well, and I was out of refills.
I found Redbox Rx and filled out the forms for migraines. They approved it within a day, and shipped out the meds as soon as it was approved by their doctor. I cannot express the relief I felt when I got the "shipping" email. The difference between dealing with my local doctor and dealing with Redbox was night and day!
They only treat certain conditions, so they can't totally replace having a local doctor, but they fill a gap in the market, and I am SO GRATEFUL that they exist!
They are *slightly* more expensive than my co-pays would have been for a doctor's visit and medication, but the cost was still very reasonable (for my condition it was $25 for the visit, and $25 a month for the medication), and it is so refreshing to know the cost upfront! It's honestly worth the few extra dollars to be able to know for sure how much it costs, rather than being suddenly surprised at the pharmacy when my insurance stops covering a medication I've been using for years and suddenly I owe hundreds of dollars rather than the usual tens (which has happened to me before, and is extremely distressing).
Seriously, this is a life saver of a company! In a perfect world, I sould be able to get an in-person appointment and discuss my medical problems with a local doctor. But God knows this is nowhere near a perfect world when it comes to healthcare in the United States, and this company fills a major gap in our market for compassionate, routine, non-emergency care.
I was using the hydroquinone and when I went back to get refills I noticed the brand and quality of the cream dropped drastically. The last bottle received was half full and was more water based than other times I'd ordered. I contacted them to complain, and customer serive were no help. I prefer consistency when it comes to medical treatments.
The process is almost too easy, quick and efficient. Definitely cheaper than going to your doctor and using insurance, especially if you haven’t met your deductible.
Very helpful service. Asked for a refill from a previous prescription (used hers before but this was cheaper!) happy with service so far and affordability thank you!
My cousin told me about this service. I was thinking it'll take weeks. This was so simple to do. I couldn't believe how easy it was. I got a message that in 24hrs they'll get back to me but it was less than 20mins. My prescription is on it's way already. This is way too convenient. I love it!
I suffer from seasonal depression and also going through a breakup and Prozac has worked in the past. The Nurse Practitioner and I talked with her acknowledging Prozac works well to put you on an even mood. We discussed my previous dosage then she agreed the medication would be helpful. So much appreciate the ease of scheduling and doing a consultation on a Saturday morning. My prescription was given for 90 days as requested with medication arriving in the next days. Looking forward to being back on an even keel, especially before the Holidays.
Incorrectly evaluated my symptoms, refused treatment, and told me "Get tested so nothing is missed".
But what's missing is BEING TREATED.
They suggested I might have something that the UTI medicine would ALSO treat. So the rejection makes no sense aside from that I've been charged without recieving treatment.
All I recieved was a headache.
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes.
With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
