Needed a prescription and was amazed…
Needed a prescription and was amazed how quickly they responded!

RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
Needed a prescription and was amazed how quickly they responded!
My doctors have been engaged, experienced, knowledgeable and spent more time with me than many of the HMO GPs I’ve worked with in the past. I’m VERY pleased with my experience with RedBox so far, and will continue working with them!
Just what I was looking for. Process was quick and easy. I will do a follow up review once I receive what was ordered.
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B was very easy and quick to complete the questionnaire. No problems with going from screen to screen.
This is the fourth Time I have used red box and love it. The are fast and efficient with the approval. The terms are printed very plainly so you know exactly how the charge is being calculated. No surprises, shipping is fast. Thanks RedBox!
I liked it a lot, I made my appointment, I was very well attended and my medicine arrived in a short time ☺️
First time using RedBox , so far it’s been great
This online whatever with incompetent staffs that can’t read correctly and talk to people calmly I wrested my money here please be careful guys
not bad, it saved me money that is easily spent in healthcare
Very fast thank you
Mislead on pricing and have provided screen shots of your ad along with your customer service person quoting me different prices in writing. I complained multiple times only to be given the canned script. No help This went on for days no resolution.
This is my 3rd time using Redbox Rx , I never had a probably with scheduling, prescriptions or communicating with the healthcare provider. The web site is self explanatory with zero hidden fees! So happy I found them
Very satisfied , I just filled out questions and within an hour my prescription was authorized. I received the prescription within 5 days , which included the weekend . I would definitely recommend !
I believe this company is a scam. I was charged twice for the same product (per the receipts) but I guess one was for a consultation which they were not transparent about. The consultation consisted of me answering a few prompts on the website. I spoke to someone named Brandi about it and she was neither helpful nor friendly to me. She ignored half of my questions. I am deeply unpleased with my experience and will find my prescription elsewhere from now on.
Very respectful towards my needs
At the moment I am impressed! Redbox Rx clearly explained their mission and what I should expect. I followed the instructions and in less than 1 hour my entire process was completed. My prescription medication is being processed for shipment now. The convenience was superb, not having to take the time to schedule an appointment and then wait to be seen days or weeks later and finally get the prescription. I will recommend Redbox Rx to my family and friends.
Ease of use is the biggest perk. No making appointments and waiting in office. They send you a link for a follow up after your appointment. It's a new day in healthcare.
So grateful to have found RedBox Rx! Exactly what I needed with fast shipping. By having medication on hand, I can stop UTIs immediately.
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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