Regain is the best
Regain is the best. They match me with a knowledgable, insightful therapist that has helped enhance my relationship with my family member.

Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
Regain receives mixed feedback from consumers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of therapy, highlighting the effectiveness of their therapists and the convenience of remote sessions.
Customers appreciate the ability to switch therapists if needed and commend the user-friendly platform. However, numerous complaints arise regarding service issues, including unprofessional behavior from therapists, limited appointment availability, and difficulties with customer support. Some users express dissatisfaction with being charged weekly fees despite not receiving therapy sessions, leading to financial strain. Overall, while Regain offers valuable therapeutic support, the inconsistency in service and communication detracts from the experience for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 289 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 7 |
| Sep 24 | 3.8 | 6 |
| Oct 24 | 2.0 | 5 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 3.8 | 4 |
| Jan 25 | 2.3 | 7 |
| Feb 25 | 1.6 | 10 |
| Mar 25 | 3.3 | 6 |
| Apr 25 | 2.4 | 5 |
| May 25 | 3.0 | 6 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 289 most recent reviews.
“He is experienced, intuitive, and empathetic which has been so helpful in moving forward through challenging life tra...”
“So now I am having a difficult time getting a response from their customer service after contacting them and asking f...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.9 out of 5 (fair) | 1.8 out of 5 (poor) | −14% | 289 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Regain is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 1.8).
289 reviews of Regain. Filter by what matters to you.
Regain is the best. They match me with a knowledgable, insightful therapist that has helped enhance my relationship with my family member.
Total scam. After spending £240 and having one 45 min session, they tried to take payment for a second £240. My card had fortunately expired so & I emailed them to explain there had been a mistake as I had only received 1 session. One had even been cancelled by the therapist moments before the session and she only had availability at nights on certain days to see us. They replied to say the £240 is a ‘membership’ that gives you access to webinars and ‘a optional weekly therapy session of 30 or 45 min, depending on what the therapist wants to offer’ they said the therapy sessions were not a mandatory part of what you are paying for! A sting of unhelpful and mildly aggressive email later, I’d rather loose £240 than deal with them any longer. avoid!!
We are very pleased with Regain. It is so easy to get counseling in the comfort of your own home from highly qualified professionals. I highly recommend it to any couple who needs some help navigating their relationship.
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Polarized pattern: few middle ratings. 51% of recent reviews are 4–5★ and 48% are 1–2★.
We have had a wonderful experience using ReGain. It has been a great and flexible resource. Our therapist is excellent and very well trained. We are so lucky for finding this tool.
My wife and I initially were interested in Regain. We ended up discovering we had counseling options via her EAP. The day after we paid we sought to cancel. We did not realize that it was a membership. We also didn't realize that you pay to be matched but not for the actual counseling session. We discovered this because our $256 payment would not be refunded since we were "matched" with a therapist. We never corresponded with nor talked to the therapist. So we're out $256. This seems fraudulent. I do NOT recommend this company. There has to be an oversight board I can speak with.
Easily made an appointment and within a day, we had our first meeting. The therapist was matched well for our family needs.
Horrible so far. Trying to sign up and get linked together. Not working. Call helpline - most ridiculous call i've ever had. She has no idea and just takes notes and submits a ticket. Same as if you email them. She has no clue. we exchanged i dont know how many emails just to even get set up and are still not up and running with this non-functioning app.
This is a scam! They were unable to find me a therapist but they charged for an entire month anyway - even though I canceled within a few days after they couldn't help me find anyone. It is not made clear you are charged way before you use the service and even if they can't match you. They take advantage of vulnerable people who are desparate to get help and just steal your money!
I would give it 0 Stars, I had to pay $216 upfront and after 4 separate attempts with 4 different therapists I was unable to obtain any services. My partner and I have FT jobs with availability in the evenings and weekends. None of the therapists wanted to accommodate our schedule! Do they think people just don’t work!? It was hell getting my money back.
This platform was a life saver for me when I needed it most. My therapist was available to me in the evenings and even weekends! I could send anything via the app on what I was experiencing and he would often get back to me within a couple hours or minutes. I felt heard and the advice that was given was extremely useful and necessary. I would use this platform again!
Regain is helping me and my partner discover and work on communication tools so that we can maintain a healthy relationship going forward. Also our therapist is amazing. I have had several therapists over the years, and this person is one of the best. They ask the most insightful questions, give us helpful reading material, and our sessions are structured in a way that helps us feel tangible progress.
Regain claims are a scam. Their counselors have very limited availability, change session dates, miss entire weeks, and Regain offers no refund for poor service. It's a good idea, but doesn't work.
The company take your money straight away but they can't give you counselling straight away. You have to take a week or two for a video counselling session. Meanwhile, the clock on your subscription is running down. You can't start your subscription at the first counselling session and there's no way to pause your subscription.
You sign up and pay for a month, which is 4 sessions. But as counselling is based in US time zones don’t work and our counsellor had two week holiday so we only managed to get 2 sessions, even though paid for 4 . We contacted Regain but they would refund . The counsellors have very few sessions so hard to get amount back you paid. It’s good idea but doesn’t work
Regain follows shady business practices. They get access to your credit card and make it look like they are just a middle man. In reality they charge you regardless of your active sessions and then ignore your refund requests. I am cancelling my subscription and most likely will file a lawsuit against them. This system is a total scam. Don't trust them. If you do, block your credit card from the future charges with your bank.
Very nice platform
I some glad that I decided to try therapy. I am even more excited that I chose Regain and Caressa Harp. She listens and she patient. I don’t feel like she’s judging me or my situation. I am able to be honest with her without feeling bad.
After going through two therapists I found the one for me and without him my marriage would have broken down a long long time ago. More than that tho, my mental health has some form of stability thanks to me therapist. I look forward to our phone sessions everytime and it is such a relief to know that I will speak to a friendly professional who knows me very well. I highly recommend betterhelp and regain for everyone in need. Also best price for value by far!
Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
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