Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
Regain receives mixed feedback from consumers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of therapy, highlighting the effectiveness of their therapists and the convenience of remote sessions.
Customers appreciate the ability to switch therapists if needed and commend the user-friendly platform. However, numerous complaints arise regarding service issues, including unprofessional behavior from therapists, limited appointment availability, and difficulties with customer support. Some users express dissatisfaction with being charged weekly fees despite not receiving therapy sessions, leading to financial strain. Overall, while Regain offers valuable therapeutic support, the inconsistency in service and communication detracts from the experience for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 289 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 7 |
| Sep 24 | 3.8 | 6 |
| Oct 24 | 2.0 | 5 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 3.8 | 4 |
| Jan 25 | 2.3 | 7 |
| Feb 25 | 1.6 | 10 |
| Mar 25 | 3.3 | 6 |
| Apr 25 | 2.4 | 5 |
| May 25 | 3.0 | 6 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 289 most recent reviews.
“He is experienced, intuitive, and empathetic which has been so helpful in moving forward through challenging life tra...”
“So now I am having a difficult time getting a response from their customer service after contacting them and asking f...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.9 out of 5 (fair) | 1.8 out of 5 (poor) | −14% | 289 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Regain is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 1.8).
289 reviews of Regain. Filter by what matters to you.
My therapist, Sean, is an incredible listener and is instrumental in facilitating a safe space where we can discuss the most delicate topics. Trust, integrity and empathy are being restored in my relationship with my co-parent, and we are moving forward to provide the best possible environment for our child. I highly recommend Regain and deeply appreciate Sean, and the Regain team.
Dr. Autheman has a gentle way of listening and making everything that seems jumbled make sense. I have epilepsy and my memory is hard to deal with shebis wonderful for her patience in listening to how jumbled up everything was and making sense of mf it all. She is very kind and understanding.
I loved our therapist Joanne. She was knowledgeable, fair, caring and as a plus, she prayed for me. She helped me so much.
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Polarized pattern: few middle ratings. 51% of recent reviews are 4–5★ and 48% are 1–2★.
The Regain online therapy sessions had been effective and helpful with the our couple therapist. The therapist is sensitive to personal struggles, and always asks important questions which direct to the core of our issues. The conversations are focused, helpful and geared towards on a path my partner and I both desired for. I will recommend for couples who have communication issues to seek timely help from Regain.
I was looking for couples counselling in the UK but it was an absolute fortune! Something that I didn’t think was affordable to me until I found ReGain. I do weekly sessions with my partner with our therapist and even after just 2 sessions my partner and I are communicating so much better and working towards thriving rather than just surviving. My therapist Amy is amazing, very professional but with a good sense of humour too! This therapy is easily saving a family from breaking up so thank you for all the help!
Regain customer service are ignoring my emails and have taken £1440 out of my bank account when I have never ever used the service! I don’t have the login details for my account so can’t cancel it and have messages from the therapist I’ve been matched with and I’m worried I’m being charged even more money. This is a really scary situation. I’ve awaiting BBB to contact them otherwise I’ll have to take legal action.
Terrible. I am in Australian. No time slots available in my Timezone. So don’t take my Money. Then cancellations. Refusal of refund and then their system broken - up early can they can’t seem to phone me. How do I get a refund?
Therapists are of very low quality. The first one kept insisting on drugs & talking about her personal life. The scheduling is very difficult because most therapists are not available weekly. This site feels like a scam honestly.
We had the most horrible experience with this company and therapist who was not even listening..Me and my fiance who is pregnant wanted to work out some trauma she had in her past . What was suggested was horrible, she told my Fiance that she doesn't need a man and that she was single and was happy. Just horrific.. She was just trying to impose her experience on others instead of trying to help her with her problems. Run from this company.
Great, affordable, easy-to-use app and website to connect with a therapist to help with your relationship goals!
Regain has been such a fantastic outlet for me during a time of my life where I have felt so hopeless. Not knowing where to turn, I started researching and found Regain. It is truly a judgement free way of processing the world around me and I can do it from the comfort of my own home. Thank you Regain.
Our experience has been nothing but great! The process was easy. The cost is affordable and they matched us with a therapist that would be the most helpful with navigating our circumstances. Our therapist responds in a timely manner, they are available, professional, and actively assist. I recommend this platform to get assistance with building an environment of positivity and healthy mental health!
My partner and I tried to use the service. Put in our information that we are in the U.K. and they matched us with a US based therapist anyway. Needless to say, we are unable to have online therapy at midnight during the week. They are not offering a refund even though it is completely not our fault. Do not use their services!
The counselor was very trustworthy and professional. He made us feel at ease and passed on his similar experiences including a few scenarios that were appropriate. We are very grateful for his help and guidance and would recommend your company to anyone I know.
Regain US is a money making business. It claims to be therapy for relationship - but therapy is a helping profession and they are not here to help. They charged my credit card $300 when I urgently had a need. I was hesitant to pay, but was immediately matched with a counselor and booked and appointment. The counselor asked for me for background and information which I shared and then she said she was unqualified and cancelled my session. Now, I've asked for a refund because I do not want to have paid for something when the matching process does not even work. There has been no response. There is now way to speak to anybody as the phone number goes to a 3rd party messaging service. There is a complete of business ethics. It is abhorrent that you would take something so personal and which people more and more need today, mental health services, and exploit for money. Truly disgusting.
I recently visited a couple therapists and I cannot recommend her enough! She is an incredibly knowledgeable and experienced therapist who was able to help me and my partner work through our relationship issues in a timely and effective manner. We are a mixed couple which comes with more challenges. Sarah was patient and understanding and gave us clear guidance on how to move forward. She was also very compassionate and understanding of our individual needs and perspectives.
Our couples therapist allegedly made contact with my ex partner privately (who I was in therapy with) and indicated to her that I was the one at fault in the relationship. I was informed by my ex that the therapist reached out to her and sent her information implying that I had a mental health condition. NB: A complaint to the relevant authorities has been made. My experience of our sessions was that the therapist was not impartial in our sessions to the point I had to call her out on occasion, her response to being called out was hostile. Our therapist had told us that she was in a similar situation to us and clearly had the same views as my ex fiancée making her biased. Our therapist was late for every appointment. At times she seemed somewhat disinterested with our case and regularly was distracted and not following our conversation. Overall I found our therapist to be very unprofessional. Not a great service by any account. Avoid this service!! There are plenty of other services available out there.
This website works. Our marriage counselor is great. Never had an issue with video calls and making appointments.
Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
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