Happy overall
Happy overall. Got connected with a therapist we liked a lot. Easy platform.

Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
Regain receives mixed feedback from consumers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of therapy, highlighting the effectiveness of their therapists and the convenience of remote sessions.
Customers appreciate the ability to switch therapists if needed and commend the user-friendly platform. However, numerous complaints arise regarding service issues, including unprofessional behavior from therapists, limited appointment availability, and difficulties with customer support. Some users express dissatisfaction with being charged weekly fees despite not receiving therapy sessions, leading to financial strain. Overall, while Regain offers valuable therapeutic support, the inconsistency in service and communication detracts from the experience for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 289 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 7 |
| Sep 24 | 3.8 | 6 |
| Oct 24 | 2.0 | 5 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 3.8 | 4 |
| Jan 25 | 2.3 | 7 |
| Feb 25 | 1.6 | 10 |
| Mar 25 | 3.3 | 6 |
| Apr 25 | 2.4 | 5 |
| May 25 | 3.0 | 6 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 289 most recent reviews.
“He is experienced, intuitive, and empathetic which has been so helpful in moving forward through challenging life tra...”
“So now I am having a difficult time getting a response from their customer service after contacting them and asking f...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.9 out of 5 (fair) | 1.8 out of 5 (poor) | −14% | 289 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Regain is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 1.8).
289 reviews of Regain. Filter by what matters to you.
Happy overall. Got connected with a therapist we liked a lot. Easy platform.
Easy to access. Knowledgeable therapist. Flexible scheduling.
The convenience and availability of our sessions around our busy lifestyle makes Regain a great therapy option for my spouse and I. Our therapist is prompt in communication and session times and so caring. We feel heard and validated as she listens to our concerns and helps us navigate through the rough patches of relationships. We are very pleased with our experience so far.
My initial response: I’ve had a difficult time finding time slots for the two of us, and due to no fault of hers, our therapist.we have yet to have a session and yet I’ve been charged for two months of service. The problem now is that I’ve yet to receive a response from the support team and so we feel we e paid a lot of money- for, as of now, nothing. ------------------------------------------ So after a bad start, a customer service person got back in touch with me to offer a full refund. This will allow me to start fresh. The therapist we were matched to sounded very good- so that was not an issue, at least for us- we had several chats on the app, and I was left with a good impression of her. I will probably go back and ask for a therapist who can offer more slots, or slots at times that work better for us- because if I pay for four sessions upfront, I want to be that I'm actually able to schedule four sessions in the month that the account is activated. I had initially rated ReGain one star, but am increasing to four due to the improved customer service I experienced.
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Polarized pattern: few middle ratings. 51% of recent reviews are 4–5★ and 48% are 1–2★.
Advertisement for regain “don’t spend £110 per session on therapy when we can provide for £65 per session” then be advised to wait a few weeks between sessions by therapist so pay £200 for one session, I read the terms but thought if you are being advised by the therapist that it would obviously roll over. I contacted to ask for a refund for the second payment made and was advised this was unavailable EDIT: To update to reflect my current situation, the company has made contact and extended my usage period to allow for my sessions to be used and refunded my next payment until this session is over, so a very reasonable solution was found in the end even though it was a bit of a difficult path to get there.
They make you feel like they really care about you getting better.it’s a very easy site to use as well.all around great therapist.
Kellye Lewis is our Regain therapist and she is always very open, honest, and effective with helping us focus and obtain perspective. She remains completely neutral and supportive but is wonderful at helping couples understand one another, and while she focuses on the current issue(s) at hand she also helped us remember why we fell in love in the first place, which gave us both even more resolve to stay the course and try even harder to resolve the issues in our marriage. She is one of the best therapists I have had the pleasure of working with because she is honest - she does not tell you what you want to hear, she tells you what she sees and provides useful tools to employ, and I would be happy to recommend her to anyone!
I have been using Regain for about a month and have been very happy with the responsiveness and professionalism of the service. I have abusy schedule and this has been a great solution for my wife and I.
Would prefer to give 0 stars no availability not on a normal time only around 10 pm and 4Am in the morning took us 4 weeks to get 1 session booked now have to pay another 110 but lost already 440 not again thank you
Regain claims you can cancel subscription at any time. You can, but since they charge 4 sessions at a time, they keep the difference, no matter how much notice you give them in advance. Not worth it.
Love them and how easy it is to see someone at a low cost! Found them over quarantine and came back recently when having issues again. Love that I can just start right back up where I left off.
Regain is a platform that connects you to an online therapist. Not only is it convenient, it's valuable. What I mean by that is knowing when you need to talk with someone who specializes in the area you seeking help for and being able to automatically connect with them is extremely helpful and it has a huge impact on the person(s) seeking help. That's valuable in my eyes because you never know who you are helping or what relationship you are saving.
Terrible, useless service. I paid for the whole month in advance (as required) and have now tried two different therapists. The first one was terrible - was 15 minutes late to our first (and only) appointment, which she then blamed on me (even though I was waiting in the room 10 minutes early). She did not listen. She did not respond to my points or questions. She then cut the session short. Did not respond to my messages or questions in the chat room, of which I asked several. Asked to change to someone else, and 4 days later I have had no response from her. I messaged her asking several questions about how to use the service and next steps. Nothing at all in response. So, I have paid hundreds of dollars for one lame 25-30 minute session with a terrible therapist who did not listen. Complete waste of money.
I have been in therapy on and off for 15 years. In one session with Regain, I had a very different experience. The insight I have gained from Regain is really changing my life. It has been scary, harsh, liberating, a source of hope,, it just felt like my boat was stuck in the ice, but the Regain icebreaker ship came steaming through and and yelled, "Well this is the way. Are you coming?"
We did Really loved our therapist. However, he did show up a couple minutes late and pretty much always ended out 30 minute sessions early. My big issue with regain…. They’re customer service. I changed my card on the account and it double charge me two times in a row. It was very hard to get in touch with someone so I fought the charge the second time. Then they just deleted me account and NEVER responded to my emails again…… so bizarre. If couples therapy was not so hard to find, then I would definitely not recommend their services.
I have been going for a month now with my boyfriend. We really enjoy working with our therapist. She does a great job of making us both feel seen and heard. She gives practical advice for us to try and isn’t afraid to call out certain behaviors we could work on. I’m very grateful for the help the staff have also been able to give in the financial aspects. The app is easy to use and I like the fact we can message at any time. This was very usual this week when an incident came up. We heard back quickly from the therapist and then were able to expand more during our session.
Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
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