Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
Terrible experience ! I’m waiting for the parcel for 3 weeks now!! Nobody knows what happened to it. The delivery company witch is DPD is terrible . Don’t provide any information . So at the moment I have no money , no parcel and no help fixing the problem!
Really poor customer service - returns without a receipt impossible even when faulty. I was given a gift which had a hole in it - labels still on the garment (I only wanted an exchange) but the manager suggested I could have stolen it - not sure why a their would steal a top make a hole in it to get an exchange? Freeport manager is pretty hapless and Head office disinterested
Relss moden erinnert mich sehr stark an Schein oder temu wo man NIX bestellen sollte!!!!!!!! habe bei reiss mode Artikel bestellt die ich leider zurückschicken muss, was sich als ABSOLUTE Beschäftigungstherapie erweist!!!!!! Von dem was die Fa. Reiss Moden in ihrer in ihrer Homepage verspricht stimmt KEIN Wort!!! Nachdem der Bestellvorgang abgeschlossen, bis hierher funktioniert alles super!!!!! Wenn dann aber ein Retouren Label vom Kunden angefordert wird ist die Homepage ohne jede Weiterleitung an reiss Moden geschaltet. Die Firma bietet Ihnen einen Internet Pfad an wo sie Ihre Retoure anmelden können, bei dem Sie sich bis zur Erschöpfung anmelden können, die Anmeldung aber immer an dem gleichen Stelle NIX mehr funktioniert. Und eben habe ich als Krönung der Frechheit eine Mail von reiss bekommen in der steht!!!!! meine Nachricht sei OHNE Inhalt gewesen!!!!!! Geht's noch!!!!!! Der Kampf ein Retouren Label zu bekommen geht also weiter!!!!!! Den anderen NEGATIVEN kann ich zu 100% zustimmen!!!!!! Viel Versprechen und NIX halten!!!!!!!! Heike
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Gute Produkte aber schlechter (Retouren)Service. Bei meiner ersten Bestellung war alles super. Das Kleid hatte eine tolle Qualität und ich habe es behalten. Bei meiner zweiten Bestellung musste ich leider retournieren. Es war extrem schwierig, ein Retourenlabel zu bekommen. Per E-Mail wurde erst eine Woche später geantwortet. Per Chat dauerte es auch relativ lange. Ich kann nicht 1 Stunde im Chat bleiben, um ein Retouren Label zu bekommen. Ich würde mir wünschen, wenigstens nach 1 Woche eine Bestätigung meiner Rücksendung zu bekommen.
Ordered a blazer and trousers online. Blazer ordered was 44s and all the tags on the blazer said 44s. Tried it on clearly too small. Checked the tag stitched inside and it was 40s. Contacted them and they said they would have a replacement sent the next day. Of course nothing arrived and tracker says it would take a week and the 10% refund as gesture also never happened. Was hoping to wear it for a wedding that has been and gone. Service absolutely abysmal
Wow I really don't recognise a lot of these reviews! Have ordered from Reiss a bunch of times, clothes come so fast (you can pick the exact date you want to be in) and are great. Returns was so easy and fast. I really don't know what else you could want. It is a shame other people don't seem to be having the same experience but I thought I'd leave mine. Very happy
Ordered a new pair of trousers through REISS website. Terrible experience but hey I liked those trousers. Waiting patiently for it to be delivered when I get a notification that it has been delivered. Nothing outside, no neighbours got it, it's like it never happened! Asked support which sent me a picture of someone I have no idea with the package and their response was: "Maybe you should raise it with the police as theft". So my options are: 1) lose the money or 2) raise a case with the police and lose the money... NEVER AGAIN!
Recently had an issue with a dress I purchased in May. Due to the poor weather this year I didn't wear it until July. When I washed it (strictly according to the label instructions) the material started to disintegrate. I wrote to Reiss providing full details, not expecting them to be able to do much due to the timing, but they did. They were brilliant and got in touch straight away and offered a full refund. They paid for the postage to return the dress and the money dropped back in my cc account shortly afterwards. No fuss no questions. I thought this was excellent customer service and will be looking to spend my refund back in Reiss. Thank you Reiss customer services.
A lovely assistant, Sophia, was the most helpful at this shop along with one of her colleagues.
I've been shopping at Reiss for years, but lately, the brand has taken a nosedive in quality. They used to offer clothes made from great natural fabrics like cotton, wool, and linen, which felt good and lasted long. Now, it's mostly cheap polyblends or straight-up polyester, and it’s disappointing. The worst part? The prices haven't dropped. If anything, they're charging even more for what feels like lower-quality stuff. It's frustrating to pay premium prices for clothes that don't breathe well and wear out quickly. I’ve noticed that after just a few washes, some items already look worn out, which wasn’t the case before. It's not just the materials that have gone downhill. The overall craftsmanship seems lacking too. The stitching and fit aren't as precise, making it hard to justify the high cost. It's like they’ve focused more on cutting costs than maintaining the quality that made them popular in the first place. Next buying them was the worse thing to happen to this brand. Reiss isn’t delivering the quality it once did, yet they still expect customers to pay top dollar. If you’re looking for durable, well-made clothes, it’s worth looking elsewhere until they figure things out. For now, it's just not worth the money.
Wrong item and no response from customer services. Now made it one star as I have tried three times to get a response form customer services after they have sent me the wrong item....really poor customer service
Retour nicht kostenlos, wie auf Website angegeben! Rückerstattung dauert 1 Monat, unglaublich…
Ben een trouwe Reiss-klant die jarenlang kleding heeft besteld van Reiss zonder te retourneren, want het paste altijd perfect. Prachtige stijlvolle kwalitatieve kleding, niets op aan te merken. Meestal kocht ik bij de Bijenkorf en soms online. Twee maanden geleden kocht ik voor mijn man ook kleding, zodat hij ook bekend zou worden met het merk. Had online besteld, bestelling kwam goed aan, de meeste producten pasten goed maar enkele producten niet. Dus die geretourneerd. Kostte mij veel moeite om te achterhalen hoe dat moest, in de winkel kon het niet en op de website kon ik geen retoursticker aanmaken vanwege een error. Vervolgens contact opgenomen met het Reiss team, kreeg snel reactie waarbij de medewerker een retourticket voor me had aangemaakt dat ik op de doos zou plakken. Zo gezegd, zo gedaan. Verzendbewijsje heb ik bewaard. We zijn inmiddels twee maanden verder, in de tussentijd contact opgenomen per mail (incl verzendbewijs in de bijlage) of ze konden nagaan of de retour was aangekomen en waarom ik mijn geld niet teruggestort kreeg. Geen gehoor, twee weken lang! Ook geen reply op mijn reminder. Schandalig slechte service. Had voor mezelf ook nog twee grote bestellingen geplaatst, waarvan ik bij 1 bestelling 1 shirt wil ruilen qua kleur. Dat kan kennelijk niet online dus moet het retourneren. Je kan raden dat ik met het retourneren een zeer slechte ervaring heb en dat dit mijn ervaring met Reiss een zure bijsmaak heeft gegeven. Zo jammer om dit een vaste klant te laten ervaren. Ik raad dit bedrijf ten zeerste aan om retourneren in de fysieke winkel mogelijk te maken, want het retourbeleid is bagger!
Worst customer service I have received in Reiss at London Bridge Store! Collected an o lm line order last week and asked if I could check the item. The female “manager” Sachini looked confused and couldn’t comprehend how to open the bag! I left promptly as had a train to catch, to realise they had reduce the item further. Called the store to see if they could refund me the small difference of the price in which I was told no they couldn’t, by the male store manager, Mark. The only option was for me to reorder the item and collect it and bring back the jacket with the receipt…Great carbon footprint Reiss!!! Went to collect the item today and explained to the same rude female “manager” Sachini if she could she just refund me the jacket I’m collecting with the receipt of the jacket I collected on Friday. To be looked at in a daze and told “Computer says no” Abother female staff member said the excuses were that each individual jacket has its own bar code, which it does not as the same bar code shows on both receipts! Bad attitude of female “Manager” Sachini computer says No attitude, clueless, unhelpful.L and firstly refusing to give me her name. Then replying with a bad attitude when I advised her I will be speaking to the Head Office, in her response was you can do that! Witness her being unhelpful to a male customer who also walked out the store and left 4 items, prior to me! Did not collect the jacket and asked them to process the refund and will be returning the other jacket back in store for a full refund as I refuse to purchase it due to the attitude of the Sachini! Awaiting Mark the store manager to call me back for a resolution, as per customer service helpline and I will also be speaking to their Head Office about the bad customer service I have received not once but twice in the store!
Purchased a jacket at sale price but still £114!! At point of order was assured 2-3 days delivery. No update on my order so rang them and it still hasn't been processed and told by customer service that priority is given to non-sale/full price items and there will be a delay on dispatching my jacket at it is a sale item! Won't be buying from them again!!
- 1 Stern trifft es eher ! !!FINGER WEG VON REISS!!! Man wird um sein Geld betrogen. Retour vor 5 Wochen losgeschickt, Fall schon an Paypal weitergeleitet - Rückzahlung = keine Spur! Glaube das Unternehmen generiert so seinen Umsatz. Ganz schlimm und kräftezährend ! Werde mein Geld wohl nicht wieder sehen !! !!!!Niemals dort shoppen !!!!!!!!!
Not impressed. Not worth the inflated cost. I now have several pairs of trousers, had a jumper and have a top. The jumper went back, purchased through a reputable sympathetic retailer: it was out of shape in 2 wears, baggy and looked dreadful. I now have one pair of trousers I have worn twice and the pockets are falling apart. Another pair got a few rain splashes on them and were unresponsive to stain remover. With that in mind I dyed them black from orange. Whilst in general they dye has made them a nice bronze colour the splashes have resolutely refused to come out or be dyed over. Yet these are machine washable trousers. For someone like myself, I have to watch what I buy, I do not have any disposable income. Yet here I am with a few hundred pounds of wasted spend on shabby items that do not wash and fall apart In 2 washes. Appalling.
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
This profile hasn't been claimed by the business owner.
