Purchased 2 t-shirts
Purchased 2 t-shirts , after 1 wash only the both shrank dramatically. Now I can’t wear them , waste of money , terrible material

Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
Purchased 2 t-shirts , after 1 wash only the both shrank dramatically. Now I can’t wear them , waste of money , terrible material
Inbussleutel bij IKParts besteld. Op website staat kek-nummer van Reiss Media? IK Parts zit in een garagebox in Oosterhout? IKParts vraag een paar euro voor missende / kwijtgeraakte IKEA-onderdelen. Ze bestellen die onderdelen vervolgens gratis bij IKEA. IKEA stuurt de onderdelen rechtstreeks de koper. Schandalig!
Ordered a suit on the 5th July, all the items are in stock ready for a store collection on the 8th July. 8th July comes along, i go to the store to collect the suit, no suit delivered. the store manager calls the customer services and after a while my order will now be ready the 11th July. 9th July, get an email from Reiss/Next my suit is now not available until the 9th AUGUST. 1 month for an item in stock and according to their website today is 3-4 days delivery still. first online order with Reiss and this will be the last, the customer service agent Chloe via chat was useless and offered no insight why the delay occurred or really cared. the simple undertone was wait or cancel -
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I ordered two bridesmaid dresses on Friday from the sale. Both were £140 each, reduced from £300 each. I collected them today and they are incredibly disappointing. The material is very poor quality and thin, the colour is not similar to the online photographs, the stitching is poor and there is no lining. These are not worth £15 each let alone what I paid. To top it off, delivery fees for spending £280 cost £6 (free delivery is no longer offered), and both dresses arrived squashed into small plastic bags and are all creased. Gone are the days that Reiss would send items (for free using a good delivery courier) in a nice box with tissue. Poor quality, squashed dresses in small bags is ridiculous and not what one would expect for such an expensive store. Not surprisingly, returns are no longer free either. I used to love this brand however since the Next takeover their service annd quality of clothing is awful and I will not return.
Bought two items which I needed to return. I took them into the local store and was told that because I don’t have EXACTLY the same card that was used to purchase, I’m unable to get a refund - I no longer have this card as it’s been lost. The card I tried for a refund is the new card on the same account. Offered me a gift card but that’s a poor option when I’m within the time for a return, the items have tags on and I have the receipt. Having worked in retail for years, and shopping in similar stores to Reiss for even longer, I have never come up against a policy like this before. Even the Sales Manager agreed that the policy was ridiculous.
I ordered £280 worth of clothes in the sale about a week ago and so far I have only received one item with no sign of anything else being delivered soon. I Also received an email saying 2 items have been returned when I haven’t returned anything. Clothes are delivered crumpled and creased all the time so I have to iron them before wearing. For the prices charged I expect good quality service and clothes but I’m afraid to say both of these things have got worse since Next took over so I will be shopping elsewhere in future.
The quality is worse than Tesco! Save your money and shop elsewhere
Ordered item said it was coming Monday,then Tuesday then Wednesday( needed it for then )coming today, now not coming as its in Birmingham and there's non in stock. Given 15 % discount off new stock , which they can keep because I won't be buying with them again. I've written a compliant to the retail ombudsman for creating unwanted stress. Have to wait a week for refund
Dreadful service with delivery. Evri twice failed to turn up at the time committed, leaving me stuck waiting for hours. Customer service was uninterested and just said to send it back when it turns up if it does! I wont be buying from Reiss again.
I was visiting the UK searching for an outfit for a wedding! I bought a beautiful dress in Reiss, Richmond. The team could not have been more helpful and I thank them very much for that. Sadly upon returning home to France and trying the dress on again - I realised that this really wasn't for me!! I called the store about an hour ago to see how we could resolve my problem. Frida the store manager could not have been more helpful and put my mind at ease. It's complicated due to my circumstances but she has gone out of her way to help me and my sister will return it to an alternative store and I will receive a full refund. Frida thank you so much - but also the team in this store! They care and want to help meet your needs and requests. I highly recommend this branch. A very pleasant shopping experience
Only very small sizes in store
Returns from austria costs you minimum 20€. Even though they promote free returns Not recommended.
Awful customer service. No one wanted to help me. The post office mixed my returns labels up so the wrong item returned to reiss. It got scanned as received but they didn’t want to return it to me. It was a £300 dress!! They said they can’t and that was that. Will not be buying anything from reiss ever again. Worst company I’ve ever had the pleasure of dealing with.
Horrible! Do not buy from Reiss! I returned a dress on May 18th and today is June 13th and I still do not have my refund! Absolutely unacceptable! Sent another chat message today and will be following up with an extremely curt call tomorrow. I don’t give up when it comes to my hard earned money! Can’t wait to see their reply here!
Horrible User Experience, if you want to return something. You have to go to an FAQ page which tells you completely wrong information about the return process. Then you are forced to contact them via chat and tell them what items you want to return so that they can create a return reference number. Also two items arrived damaged. For clothing of this price range I expected more.
I have been a customer with Reiss for a number of years now but have noticed the prices increase and quality of items decrease over that time. My latest purchase, made only two months ago, has already got a point of significant loose threading. Upon asking Reiss if the item could be replaced or refunded, they told me that I could not do so because I'd bought the item in store and no longer had the receipt - I can't remember the last time that a consumer goods store used that as an excuse to avoid a refund / replacement. I never intended on returning the item, let alone for a quality issue within two months of purchase. I really did not expect this from an expensive company like Reiss and I am disappointed to say the least. I will not be shopping at Reiss any longer.
I have been unable to get an answer from REISS regarding a return. I am from Canada and the return shipping has been quoted over $200 CDN. There must be more economical way to return. I’m looking for help from REISS to see how their overseas customers solve this problem.
I purchased a 100% merino wool jumper from Reiss in November 2022, for £98, and within 18 months, the jumper developed a hole in it. I probably wore the jumper about 10 times and washed it 4 or 5 times. To put this into perspective, I have jumpers purchased from Uniqlo at a fraction of the cost, made of cheaper materials, that have lasted 5+ years without developing holes. I spoke with a customer service agent via the live chat, who told me that there wasn't much they could do as the item had passed the 12 month guarantee. But given my protestation that this is not the kind of degradation I would expect from Reiss clothing, the agent told me I could take the item to a store where they could offer me a resolution I'd be happy with. The next day I took the item to Reiss White City in London, where I purchased the jumper. The staff members who handled me, Hayley and Ifti, were nothing but dismissive, obstinate and discourteous. They said it was at the discretion of the store to offer me a resolution, but they offered no resolution. I then sent an email to Reiss customer service with pictures of the jumper and also informing them of my unpleasant experience in the White City store, and their response basically amounted to "this is out of warranty so we don't care". For a brand with the perceived quality, reputation and price of Reiss, you do not expect the clothing to experience such rapid deterioration, nor do you expect to be treated with such apathy, especially when you have been a loyal customer and expressed so. From now on, I will NOT be shopping in Reiss. I wish I had come to Trustpilot earlier to see that unpleasant experiences are par for the course when shopping with Reiss. P.S. they have a terrible returns policy. If you remove a tag, you cannot return the item. Absolutely atrocious company.
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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