The therapist really understood my son…
The therapist really understood my son and I appreciate her so much for really connecting with him.

Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes. Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
Rula receives overwhelmingly positive feedback from its users, with many praising the ease of scheduling appointments and the quality of the therapists. Reviewers highlight the quick registration process and the helpful staff who assist in finding suitable providers, making the experience seamless and efficient.
Customers appreciate the compassionate and professional nature of their therapists, noting significant improvements in their mental health and well-being. However, some users express frustration with billing issues and long wait times to reach customer service, indicating areas for improvement. Despite these concerns, the overall sentiment remains highly favorable, with many feeling grateful for the support they receive through Rula.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 62 |
| Feb 25 | 4.7 | 212 |
| Mar 25 | 4.6 | 194 |
| Apr 25 | 4.5 | 158 |
| May 25 | 4.7 | 162 |
| Jun 25 | 4.6 | 145 |
| Jul 25 | 4.7 | 67 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick registration and input insurance information, appointment made for that same week with a decent selection of pr...”
“I have filed Charges with law enforcement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | +1% | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 10 |
Bottom line: Rula is #3 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.5).
1,000 reviews of Rula. Filter by what matters to you.
The therapist really understood my son and I appreciate her so much for really connecting with him.
This company is the most aggressive company I have ever tried working with, even the doctors that work there agree how awful they can be for their emails to the patients, I asked for assistance to avoid any extra charges so what I got was no help and a $99 charge for cancellation of all my appointments the appointments were not even going to cost me anything, my therapist told me if I get charged to let him know and he would take care of me, so far no response from anyone, UPDATE… they refunded the money, I’ve updated my review from a 1 to a 3, really could have gone without any issues in the first place, they caused me a lot of undue stress. No a great way to get off on the right foot.
My provider of service is Mr Bush he is an absolute amazing man he has seen me through extreme circumstances. Alcoholism, a family death. Relationship advice. I don't think I'd be a functioning human being without his counsel.
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Most importantly, the three therapists I have had contact with through Rula have been professional, compassionate, and skilled. I was able to choose a therapist online by viewing photos and credentials, choose and schedule an appointment, and receive immediate confirmation and assurance that my insurance covered the care. The caliber of the therapists is unmatched in my 15 years of contact with mental healthcare through my insurance.
This company needs more appointment availability from each therapist. Also fix your website, it doesn't have an accurate schedule for each dr. Every time I've made an appointment with a doc on a specific time that works with my schedule it backfires and my scheduled appointment gets cancelled. I still need to find a therapist that can work with my schedule. Its not that hard to manage. Your website needs work. If the docs aren't available then why is the scheduled time and day showing up to book it? Also your auto replies are nowhere near sincere. Please message me through rula messages so we can figure this scheduling out.
Rula made finding a provider very simple because you put your insurance information in from the beginning and only providers who are within network populate, and it is very easy to find a provider that aligns with your preferences based on the filters provided and the providers profiles. I had spent approximately two weeks going through the list of about 200 in network providers that my insurance company had given me only to find that many of the providers albeit aware the right specialty but often didn’t actually take my subgroup of insurance or specialized in a population completely different than what I was looking for. Rula eliminated this daunting process. And within less than 30 seconds of scrolling through the providers populated for my filters, I found both an NP and therapist who I immediately knew I would mesh with and provide the help I was seeking.
The last 10 days I have called, emailed, and had 3-three way calls with my insurance company on the line trying to get $150 refunded that charged me as a self pay when my insurance covers the appointments at a $15 copay. They are awful!! You are not allowed to speak to a supervisor even with the insurance company asking for one. They never call back. I’m more stressed now than when I started.
The first 8 months were great. I loved my provider. Then I got several strange charges. My co-pay was $25. They started billing me $70+ on top of my co-pay. Then I got another charge for $104. I called Rula and they said it was an error on my insurances end. My insurance told me someone from Rula used the wrong billing code, Rula then blamed my provider for the mistake, so I messaged her and she said she has nothing to do with the billing department. I am waiting for my insurance and Rula to resolve this. I was not even going to write this review as I don’t want any further attention from Rula right now, but they did something super sneaky and I am pissed. I had another provider from another company that I recently closed business with but still have a legit balance to pay off. Some how Rula used there platform to contact me about my bill. I should have tried to sign in to my account first and I would have found that it was fake. I checked the credit card I used to pay the debt off and it was from Rula! They tricked me, I fell for it. I AM NEVER going to use an on line service for any therapy needs ever again. This has taken so much of my time and money that I did not have to give in the first place. I hope this review helps someone out.
It’s very easy. Not expensive and I don’t have to miss work.
This is a virtual therapy platform that is straight to the point. No fluff, no extra stuff. Just find a therapist that fits your needs, here is the cost, here are reminders. Boom!
Jaqueline is the third therapist I’ve spoken to you in my life. From the first appointment, I knew she would be my last. She is great at making it a judgment, free zone, safe place, somewhere you can be open and speak your mind and get honest, third-party perspective, honest situation; something you might not be able to get in your personal life. She has a lot of great tips and strategies to help you through the tough times you may be going thorough emotionally or mentally. I’m going to keep going back as long we Jaqueline is there.
This is the first time I have ever done any counseling using Zoom and an online service. I found it to be very easy and very complete. I chose the counselor I wanted from a list of many with great information. It was a perfect match and I will continue.
Great service. It’s been very easy and refreshing to try out a few different providers before I finally landed on one that I feel comfortable with. Thank you!
Through my experience with my therapist I felt heard which allowed me to build a sense of trust that became the foundation for meaningful growth and self-awareness. I am truly grateful for the support and space to explore and evolve.
As a patient seeking help due to stress, RULA has added to that stress due to a lack of follow up, being unable to speak to someone to receive the documentation my employer and disability insurance requires. I have had an extremely awful experience because of this and my stress levels have increased.
I chose to try Rula for some personal counseling due to the wait times for local therapists. It was easy to find a therapist that specializes in my areas of concern. I have always preferred in person counseling, but this is working well for me. I started therapy much sooner and that has helped me a lot.
It seem like this is the way the field is going. There are so many insurance nuances and hurdles for providers and the Rula team does a great job at managing them for the provider and the client. I feel bad that Rula doesn't pay the therapists all that much, but this is as opposed to getting certified with a bunch of insurance companies, managing a practice, paying rent, etc etc. If you are a provider thinking about Rula, I would suggest it to save all of the headaches the admin stuff will cause you. Unless you can build an in-person practice from scratch and charge cash I think Rula is the only option. If you are a patient, I have to try 30-60 days to get an appotinemt with an in-person therapist who takes my insurance, with Rula it take 5 minutes. AND if I dont connect with the therapist, I can try another one.
I wish they accepted Medicare and Medicaid but you can’t beat their prices for the services you receive. They offer individual therapy as well as psychiatric services for medication and I truly don’t know where I would be without them
Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes. Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
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