Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes. Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
Rula receives overwhelmingly positive feedback from its users, with many praising the ease of scheduling appointments and the quality of the therapists. Reviewers highlight the quick registration process and the helpful staff who assist in finding suitable providers, making the experience seamless and efficient.
Customers appreciate the compassionate and professional nature of their therapists, noting significant improvements in their mental health and well-being. However, some users express frustration with billing issues and long wait times to reach customer service, indicating areas for improvement. Despite these concerns, the overall sentiment remains highly favorable, with many feeling grateful for the support they receive through Rula.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 62 |
| Feb 25 | 4.7 | 212 |
| Mar 25 | 4.6 | 194 |
| Apr 25 | 4.5 | 158 |
| May 25 | 4.7 | 162 |
| Jun 25 | 4.6 | 145 |
| Jul 25 | 4.7 | 67 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick registration and input insurance information, appointment made for that same week with a decent selection of pr...”
“I have filed Charges with law enforcement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | +1% | 1,000 |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 10 |
Bottom line: Rula is #3 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.5).
1,000 reviews of Rula. Filter by what matters to you.
Rula was recommended by my Psychiatrist through Kaiser. They were very quick to call me and the rep who scheduled my appointment was extremely professional. Would recommend to anyone who is nervous or not sure about therapy.
I'm very happy with Rula. The providers are wonderful, and when I've needed it, customer support has been very professional and able to resolve the concern quickly and easily. I feel heard and respected by the therapists. Highly recommend!
I love it and the therapist are good listers
I was referred to Rula. They sent an email with the name, date and time of the initial appointment. Sent a questionnaire to help the provider get to know me and what I was seeking. The first provider and I weren't a match only because they were not experienced with 2 key things about my lifestyle. But they were really nice and we went through more details that they enetered in the chart and at the end they said they were reaching out to recommend a therapist who had experience with my lifestyle. Within 24 to 48 hours I received an email with a list of providers who had experience with my lifestyle. I read through each bio and found one I felt would be a good fit for me. I replied with the provider and date and time of the appointment. Its was booked and not just for that day but for the next 3 or 4 weeks, same day of the week, same time. Everything was quick and easy. Everyone was super helpful in helping match me with someone who was a good fit. I knew before the video visit was even over he was the therapist for me. The automatic follow-ups being booked in advance to ensure I had my appointments is so convenient. I was leery at first about the whole thing but the whole experience has been easy and stress free which as someone with ADHD and GAD it's been helpful. I haven't had to stress or worry. The emails with your appointments will even add it to your calendar with a reminder if you want. I appreciate that also.
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My experience with Rula has been extremely positive. The support and guidance I have received have been incredibly helpful throughout the process. I truly appreciate the professionalism, responsiveness, and care shown. Highly recommended!
I'm new to Rula but so far the experience has been an ease. From the customer service when I called, to the scheduling and rescheduling through the portal I've had a great experience. The best part is my therapist is phenomenal!
Very helpful and easy to use
I loved the way she listened and didn’t judge me she was attentive to me
If I could leave a zero I would. The support team is an absolute joke. They have no idea what they’re doing. I have talked to so many people and not one knows what’s going on. I feel more distraught after my experiment with the company that’s supposed to help. Run away as fast as you can. Update, now they charged me again me after they refunded me due to their error. I’m escalating complaint
The therapist I worked with was awesome. The platform is nonsense. They auto-book you weeks out in advance assuming everyone can meet at the same time every day. Then you have to manually find all these appointments and cancel them. If you don't, $99 charge per appointment. There is no leniency for having to cancel an appointment within 24 hours either. Awesome therapists, terrible platform. I will never use it again.
There are so many therapists, and to not have to leave the comfort of my home means that I have never had to miss a scheduled appt. I have seen 2 therapists as well as my husband. We have been happy so far!
Quality of the professional.
Everything has gone extremely well, from scheduling, to insurance, and appointments.
My partner and I really enjoy our therapist. She’s able to tailor her message for each of us to grasp. Rula has amazing availability as well. You’d have to wait months to see a regular therapist and I got in three appointments this month.
Provider is excellent. And Rula service is very efficient, no administrative burden whatsoever.
Hillary is so comforting and calming. She makes it easy to feel open and vulnerable. Being able to do something with my hands also helps tremendously
I found someone that I truly connect with and talk to, I feel listened to and understood so I'll give it five stars as I'm still using them for therapy
I was diagnosed with bipolar one; on my transition of taking my medications I was recommended to have therapy and I never considered therapy because it's something I did not believe in; after starting out with a Rula therapist my perception of therapy has changed. They take the time to listen to you and advise you according to your needs. At the end of your sessions you will have a good feeling and satisfaction of your time spent on therapy.
Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes. Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
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