Tesla Inc.
Tesla receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor customer service and unreliable service centers. Customers frequently report long wait times and unresponsive staff, particularly in locations like Birmingham and Toulouse, leading to a sense of neglect and dissatisfaction.
While some consumers appreciate the quality and performance of Tesla vehicles, such as the Model Y and Model 3, these positives are overshadowed by the widespread complaints about service issues. Instances of misleading test drive promises and inadequate support during repairs further contribute to the negative sentiment. Although a few reviewers share positive experiences with specific products like the Powerwall, the overall consensus highlights significant dissatisfaction with Tesla's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.4 | 42 |
| Sep 24 | 1.9 | 33 |
| Oct 24 | 1.6 | 29 |
| Nov 24 | 1.9 | 49 |
| Dec 24 | 1.7 | 36 |
| Jan 25 | 1.9 | 41 |
| Feb 25 | 1.6 | 38 |
| Mar 25 | 1.1 | 46 |
| Apr 25 | 1.3 | 28 |
| May 25 | 2.0 | 30 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.8 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden”
“Tesla has the worst customer service on earth”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 3.0 out of 5 (fair) | 0% | 1,000 |
Bottom line: Tesla is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.3).
1,000 reviews of Tesla. Filter by what matters to you.
Fick en skada på min Tesla som har vagnskadegaranti. VARNING! Tesla har 13 750:- i självrisk på sin vagnskada. Hade varit mycket bättre om det inte ingick någon vagnskada alls, för då hade jag haft en "normal" självrisk istället. Så tänk er för innan ni köper en ny Tesla eller så pass ny att vagnskadeförsäkring ingår.
Nul stjerner ‼️‼️‼️ Fejl på helt ny Tesla model 3 Highlander proformas..Køb af helt ny Tesla model 3 Highland 2024. Bilen afhentes helt ny i Køge d29-11 På vej hjem bemærker jeg voldsomme vibrationer/rystelser i rattet og hele bilen hopper kontakter TESLA Hillerød dagen efter da vi bor tætter på Hillerød,og da jeg opgiver at komme i kontakt med et menneske på telefon Da jeg ankommer er svaret ganske simpelt, de kan intet stille op og jeg kan bare køre i bilen det skete der ikke noget ved indtil jeg kan få en tid på deres servicecenter. 9.01.2025 INGEN mulighed for at få en god service på en helt ny bil der ryster og vibrere og hopper.. Du får bare at vide du kan booke en tid i en App og så er de faktisk fuldstændig ligeglade med hvad der er galt med bilen. Det samme sker når man skriver til dem og brokker sig, du kan IKKE få fremskudt din tid. Det samme sker når man fastholder at man vil ringes op af deres service center, så taler de ned til dig som om du er et hjælpeløst barn. Og de vil ikke tilbage købe bilen da den nu er brugt Hvis du værtsætter god og ordentlig service, så hold dig langt væk fra den elendighed de leverer hos TESLA i Danmark. Der er for mange biler med fejl på vejene, så de kan ikke følge med og du føler de læser op af en manual for utilfredse kunder når du taler med dem. Usmagelig forretningsmodel.
Quick answers to the questions people ask most.
Tesla currently offers the Model 3 sedan, Model Y SUV, Model S luxury sedan, and Model X SUV. The company also produces the Cybertruck pickup and Semi commercial vehicle.
Charging time varies by method: Superchargers can add 200+ miles in 15 minutes, while home charging with a Wall Connector typically takes 6-12 hours for a full charge. Level 1 charging with a standard outlet takes 24-48 hours.
Tesla provides a 4-year/50,000-mile basic warranty and an 8-year battery and drive unit warranty with varying mileage limits by model. The warranty covers manufacturing defects and certain component failures.
Yes, you can schedule a test drive through Tesla's website or mobile app. Simply select your preferred location, date, and time, and a Tesla representative will confirm your appointment.
Most Tesla Service Centers operate Monday through Saturday from 8:00 AM to 6:00 PM, with some locations offering extended hours. Hours may vary by location, so check your local service center's specific schedule online.
You can contact Tesla through the mobile app, by calling 1-877-79-TESLA (83752), or by visiting a Tesla store or service center. The mobile app offers 24/7 support for many common issues and questions.
Tesla offers a 7-day return policy from delivery date, allowing you to return your vehicle for a full refund minus a $1,000 fee and any usage charges. The vehicle must be in the same condition as delivered with under 1,000 miles added.
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Fantastisk bil og god service i Tesla Hillerød 👍
Det var noget ludder den der ludder robot snakkede som en lille abe og kunne ikke forstå noget
Man mag über Tesla denken was man will und auch ich habe anfangs mit der Marke und den dazugehörigen Mitarbeitern wirlich schlechte Erfahrungen gemacht. Mein Credo war, dass Tesla alle Mitarbeiter von A&F ohne weitere Einstellungstests übernommen hat und unter anderem nach Köln zum Arbeiten geschickt hat. Nach einigen „Probanten“ habe ich jedoch Christian und Uasam kennenlernen dürfen. Der Service und die Abwicklung sowie die Identifizierung mit der Arbeit ist überdurchschnittlich! Immer wieder werde ich auf das neue mit Entgegenkommen, Zuverlässigkeit und Verbindlichkeit überrascht. Die Beiden ermöglichen alles im Rahmen der Tesla Möglichkeiten um Zufriedenheit herzustellen. Das Tesla als Marke Lieferprobleme mit Ersatzteilen hat und sich Werkstatttermine regelmässig verschieben, dafür kann das Carlswerk Tesla Center in Köln nichts. Und auch die Werkstattmitarbeiter Julian und Mo seien hier auch lobend erwähnt. Seitdem ich diese Mannen kenne macht jeder Servicetermin - und davon gibt es bei Tesla naturgemäß viele, Spass.
Vor 4 Tagen kurz nach 8 in der Früh über App Service beantragt nächsten Tag am Abend nachgefragt nach 30 min Warteschleife. KV kommt spätestens morgen dauert max 48h. Jetzt sind wir weit über 48. Tesla kann KV nichtmal machen weil sie Auto sehen und checken müssten. Wennst was dringend brauchst Dann kauf keinen tesla wenn die keinen termin nach 4 Tagen geben können weil ja zuerst ein KV der 0 bringt erstellt werden muss. ist das letzte so gut ichs auto finde so schlecht ist der service.
Ich sage, nur kauft keinen Tesla! Dann spart ihr euch viel Ärger. Wir haben das Auto seit etwa 6 Monaten und nur Ärger. 3 Sachen kann ich erzählen: 1. Tesla Y im Parkhaus gespart am Flughafen. Mitten im Urlaub ist auf einmal die Batterie leer. Keine Hilfe von Tesla nichts. Am Ende kommt raus, es lag an einem Update, wir haben nichts falsch gemacht. Es gab nicht mal eine Entschuldigung. 2. Kofferraum ist undicht, wir waren deshalb schon 3-mal in der Werkstatt, das Problem besteht weiterhin. 3. Der Support ist eine Katastrophe, viele Dinge die beim Verkaufsgespräch gesagt wurden, wurde nicht eingehalten. Hier wird man nicht als guter Kunde behandelt, sondern als jemand der nur abgewicklet werden soll.
Prima ervaring met remote service verlening. Ook de ervaring in de showroom Amsterdam en de aflevering van de Model Y in Amsterdam was perfect geregeld. 15 minuten moeten wachten, maar bijna op tijd. De Tesla Y rijdt perfect. Nu testen met Auto Summon ;) De app werkt ook lekker voor het in de gaten houden van de auto en omgeving en het nepleer (wit) is inderdaad uitstekend schoon te maken met een babydoekje en ziet er nu na 1,5 jaar nog uit als nieuw. Nu een tweede Tesla Model 3 geleased, hopelijk blijf ik dezelfde ervaringen houden...
Das Auto an sich lässt sich gut fahren, hätte es keine Probleme gegeben wurde ich ein paar Sterne mehr geben. Der Koffer ist voll vom Wasser . Immer wieder wenn es stark regnet, kommt das Wasser rein…. Wir waren drei mal beim Werkstatt. Beim zweiten Mal meinten die Mitarbeiter, alles wäre wieder in Ordnung (und wir haben es geglaubt), bis es wieder regnerisch wurde und es ging wieder von vorne los. Beim dritten Mal haben die Tesla Menschen gemeint: “sorry aber für die Reparatur müsst ihr selber bezahlen da es keine Garantie mehr gibt( seit August abgelaufen)……..Repariert haben sie das Auto nicht, nur gewartet bis die Garantie abgelaufen ist. Jetzt haben wir Schimmel und wahrscheinlich wird das niemand kaufen 2600 Euro kostet die Reparatur….unglaublich, und dass ist deren schuld. Man soll als Kunde die Kosten für deren. Fehler übernehmen juhuuuu🤩😤😤😣Wir hatten bis jetzt anderen Autos gehabt , aber nie so ein Ärger!
As bad & pathetic as petulant child of the owner!
Tesla Autohaus Mitarbeiter hat keine Ahnung.man kann nicht vertrauen .Alle Fragen muss schriftlich gestellt werden. Nur enttäuschung.
I want to clarify that this review is not about the car itself but about the company, specifically the purchasing process. This review is for Tesla Italy, where I purchased the car. Unfortunately, the assistance throughout the entire process was deeply disappointing. The showroom staff were unprepared, dismissive of client needs, and, at times, naively manipulative. Obtaining accurate information from them was nearly impossible, and the few details they provided turned out to be unreliable. Before delivery, I called the showroom and spoke to a dismissive representative who advised me not to expect much explanation during the handover, remarking that "Tesla is a software company." What he meant by this is beyond me. Sadly, he was right—the experience was terrible. The delivery site was a logistical nightmare—located far outside the city and nearly impossible to reach with public transportation. It resembled a scrapyard: a dilapidated shed filled with clutter, with car plates and documents seemingly unattended. The understaffed team struggled to manage the process, leaving clients waiting excessively. After a 45-minute wait, we were assisted by an employee (the only kind person in the experience) who was juggling multiple clients simultaneously. While inspecting the car, the staff member identified a defect and assured us that assistance would contact us in a few days to arrange for repairs. Three months later, we have yet to receive any follow-up. Frankly, given their disorganization, I wasn’t surprised. The car was delivered with an almost empty battery, and shockingly, no fast-charging stations were available at the Tesla delivery site. As it was late evening, we were forced to spend two hours on a slow charge before they "suggested" driving to a Supercharger 30 km away—otherwise, we wouldn’t have made it home. Recently, I’ve watched numerous videos showcasing new Chinese EVs, and given how competitive their products have become, I genuinely question why anyone would choose Tesla under these circumstances.
Impossible to talk to somebody about the finance arrangements. Placed an order paid the deposit but finance options are not what was presented on the website. Completely misleading and if we had known that would not have gone ahead. Spend 1.5 hours on hold and nobody answered the phone. Have requested a call back but not received one. Embarrassingly bad. I thought this was supposed to be a luxury product.
Great car but the Portuguese sales and delivery team are amateurs which made the entire buying process stressful and less than enjoyable.
Jeg kan ikke se det kan være ringere! Jeg bor lige ved siden af et Teslaværksted i Svenstrup og jeg har været forbi mange gange for få hjælp til at løse et simpelt problem. Der er et lille usselt lokale hvor kunderne ofte må stå op og vente, ingen modtagelse. Man kan ringe på ringklokke men jeg har ALDRIG set en medarbejder; de gider ikke at komme.
Super bil, elendig service. Tesla undskylder flere sager med at det blot er justeringer, der skal laves - og at det er mit eget problem, da bilen “nu er en brugt bil” selvom der stadig er garanti på bilen. Det er konstruktions-/materialefejl, der gør at bilen har knirkelyde og klapren. Men de forlanger betaling for at udbedre det. Super fed bil at køre i, men Teslas service er håbløs.
They provided excellent service, and their guidance has generated great response. Customers can get truly great stuff from your service. You are the best, so keep it up and I say a thousand thanks.
I purchased a new Tesla in September 2023 with finance organised by Tesla with Black Horse Finance. Just tried to sell the to a dealer and the HPI check shows a second finance agreement with Mitsubishi Finance which pre-dates my purchase on the vehicle. Apart from selling me a new car with finance Agreement already attached to it I'm finding it impossible to contact them.
I bought my Tesla Model Y a year ago and my experience overall build quality is awful And suspension quality is awful while you drive in a bad road every corner of the cars is shacking and making weird noises it’s extremely bothering comfort is extremely low in bad roads it costed me over 60.000 dollars and this cars doesn’t deserve this money They could build with better suspensions
Yes, Tesla offers financing through Tesla Financing with competitive rates and terms up to 72 months. You can also secure third-party financing or pay cash, and leasing options are available for most models.
Use the Tesla mobile app or your vehicle's navigation system to locate nearby Supercharger stations. The system shows real-time availability, charging speeds, and can route you to stations along your planned trip.
Tesla vehicles require minimal maintenance compared to gas cars - mainly tire rotation, cabin air filter replacement, and brake fluid checks. The mobile app will notify you when service is recommended, typically every 12,500 miles or annually.
Tesla Inc.
