Tesla receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor customer service and unreliable service centers. Customers frequently report long wait times and unresponsive staff, particularly in locations like Birmingham and Toulouse, leading to a sense of neglect and dissatisfaction.
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While some consumers appreciate the quality and performance of Tesla vehicles, such as the Model Y and Model 3, these positives are overshadowed by the widespread complaints about service issues. Instances of misleading test drive promises and inadequate support during repairs further contribute to the negative sentiment. Although a few reviewers share positive experiences with specific products like the Powerwall, the overall consensus highlights significant dissatisfaction with Tesla's service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.9
1,000
100%
+0.4
● Low
1.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.7▲ 0.4
12-month avg
1.6
All-time
1.9
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.4
42
Sep 24
1.9
33
Oct 24
1.6
29
Nov 24
1.9
49
Dec 24
1.7
36
Jan 25
1.9
41
Feb 25
1.6
38
Mar 25
1.1
46
Apr 25
1.3
28
May 25
2.0
30
Jun 25
1.5
32
Jul 25
1.8
14
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 70 positive reviews
Customer service40%
28 mentions
Website & app9%
6 mentions
Easy to use4%
3 mentions
Selection3%
2 mentions
“Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden”
On “Customer service” · Jul 15, 2025
Top complaintsof 425 negative reviews
Customer service45%
190 mentions
Charges6%
27 mentions
Payment issues4%
19 mentions
Delivery4%
19 mentions
“Tesla has the worst customer service on earth”
On “Customer service” · Jul 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Merci à Remy, Olan, Stéphanie du centre tesla de PERPIGNAN ainsi que Karim (Paris) pour leur accompagnement jusqu'à la livraison de ma tesla.
Après plusieurs péripéties administratives leur aide fut précieuse.
Venu pour me renseigner et essayer le model Y, je tiens à signaler le très bon accueil très pro de Dragi au Store Tesla de Madeleine Paris qui a pris le temps de m'expliquer tout ce qu'il y avait à savoir sur ce véhicule.
tesla on call support er meget dårlig. Jeg ventede i en time i køen, men fik stadig ikke forbindelse. Det fortæller ikke engang i positionsnummer i køen.
What electric vehicle models does Tesla currently offer?
Tesla currently offers the Model 3 sedan, Model Y SUV, Model S luxury sedan, and Model X SUV. The company also produces the Cybertruck pickup and Semi commercial vehicle.
How long does it take to charge a Tesla?
Charging time varies by method: Superchargers can add 200+ miles in 15 minutes, while home charging with a Wall Connector typically takes 6-12 hours for a full charge. Level 1 charging with a standard outlet takes 24-48 hours.
What is Tesla's warranty coverage?
Tesla provides a 4-year/50,000-mile basic warranty and an 8-year battery and drive unit warranty with varying mileage limits by model. The warranty covers manufacturing defects and certain component failures.
Can I schedule a test drive online?
Yes, you can schedule a test drive through Tesla's website or mobile app. Simply select your preferred location, date, and time, and a Tesla representative will confirm your appointment.
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What are Tesla Service Center hours?
Most Tesla Service Centers operate Monday through Saturday from 8:00 AM to 6:00 PM, with some locations offering extended hours. Hours may vary by location, so check your local service center's specific schedule online.
How do I contact Tesla customer support?
You can contact Tesla through the mobile app, by calling 1-877-79-TESLA (83752), or by visiting a Tesla store or service center. The mobile app offers 24/7 support for many common issues and questions.
What is Tesla's return policy for vehicle purchases?
Tesla offers a 7-day return policy from delivery date, allowing you to return your vehicle for a full refund minus a $1,000 fee and any usage charges. The vehicle must be in the same condition as delivered with under 1,000 miles added.
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Disappointing Customer Service Experience at Tesla Service Centers
Tesla's focus seems to be solely on selling cars rather than ensuring a satisfying customer experience. My recent interactions with Tesla Service Centers have been extremely frustrating, and it’s clear that their service approach lacks empathy and practicality.
Delivery Issues:
When purchasing a new Tesla, the responsibility of inspecting the car for issues is placed entirely on the customer at the time of delivery. This expectation is unreasonable—how can the average customer, with no expertise in automotive inspection, be expected to identify issues? Most traditional dealerships ensure vehicles are thoroughly checked before delivery. Tesla seems to shift that burden onto its customers.
Service Appointment Delays:
If you miss reporting an issue during delivery, good luck trying to get it resolved. Booking a service appointment is a struggle, often with a wait time of at least a month. Even when you do secure an appointment, Tesla appears to prioritize minimizing their effort rather than resolving your concerns.
Unfair Policies:
Their service process is rushed and customer-unfriendly. You are required to pick up your car from the service center on the same day they notify you it’s ready—often conveniently at 5 PM, when the service center closes. Failure to retrieve the car by midnight incurs a $100 per day charge. This policy leaves no room to verify whether the issue has actually been resolved, which has happened to me on multiple occasions. I ended up picking up my car late at night, only to realize the problem persisted. The cycle of booking another appointment and waiting for weeks starts all over again.
Specific Incident:
My recent experience was particularly frustrating. My car produces a clunking noise during regenerative braking, audible only when the car is driven after long hours of being parked. I explained this issue in detail to the service representatives through the app, but they insisted that I reproduce the issue at drop-off. Given that Tesla's service center is over an hour away, this is impossible as the noise disappears after prolonged driving. Their refusal to consider this practical constraint demonstrates a lack of understanding and customer care.
In summary, Tesla Service Centers appear to prioritize policies and procedures over genuinely resolving customer issues. While Tesla produces innovative vehicles, their service and customer support fall far short of industry standards. As a Tesla owner, I feel unsupported and frustrated by their lack of concern for customer satisfaction.
Un service client vraiment zéro il n’y a pas d’autres mots pour qualifier ce service ! Juste pressé de livrer le véhicule avant le 1er janvier en sachant qu’il a été commandé en novembre et pour la reprise ne comptez pas sur eux je me retrouve aujourd’hui avec deux véhicules ! Vraiment déçu il n’y a qu’une chose qui compte pour eux vous livrer leur tesla !
Comme beaucoup l indique Tesla est une marque qui ne considère pas les clients. On a aucune possibilité de discuter. Voiture commandé avant le 31/12, mais le financement n’a pas abouti à temps de fait l’offre est annulé et le remboursement des 250 euros perdu.
Je vais aller chez BYD qui ont un service client de qualité et qui considère ses clients
No hay cargadores rápidos en Alicante, muy mal servicio y vamos a cargar en uno rápido y necesitamos un adaptador de CCS para el Model 3, un desastre en nuestra primera salida!!
NEVER let Teslas or other EVs out into traffic (unless driving one yourself). You have to burn fuel to wait for them in your IC car and often slow down then speed up. The Tesla left waiting, however, creates no CO2 when not moving and won't have to slow down/speed up. I'm sure environmentally conscious Tesla owners won't mind at all if noone ever lets them into trafic. Its for the good of the planet after all.
Leggendo le varie opinioni negative ho capito che il problema principale per molti è l'assistenza e non le auto in vendita.
Per quanto riguarda l'assistenza io ho la fortuna di aver acquistato la mia Tesla presso la concessionaria di Linate a Milano e dopo circa un anno e mezzo non posso lamentarmi.
Ho avuto bisogno dell'assistenza poche volte, ma sono stati sempre gentilissimi, veloci e molto professionali.
Parlare male delle auto Tesla è praticamente impossibile e chi lo fa, o non ha mai guidato un Tesla o è uno dei tanti che odia l'elettrico a prescindere.
Ad oggi non esiste nulla di meglio, la guida è incredibilmente piacevole, gli spazi interni sono ampi e ben studiati, l'audio interno dell'auto è di qualità , sono disponibili una marea di optional anche nella versione "base", è un auto veloce con una accelerazione incredibile e il tutto ad un prezzo più che competitivo.
Ovviamente non è perfetta, ma è l'auto che si avvicina di più alla perfezione rispetto a qualsiasi altra auto in commercio oggi.
Ci sono alcune cose che si possono migliorare, per esempio l'abbonamento premium connetivity che offre sempre meno servizi, oltrettutto non impeccabili, ad un prezzo troppo elevato e altri piccoli problemi sparsi che spesso però vengono risolti dai numerosi aggiornamenti che Tesla rilascia ogni 3/4 mesi per tutti i loro modelli.
Insomma, che vi piaccia oppure no, questo è il futuro, fatevene una ragione e andate a provare una Tesla prima di dare giudizi a caso.
I can't understand the fixation that few have about tesla. The aesthetics and features, to me, aren't worth the money for a tesla. The tesla rechargeable columns occupy precious spots at the mall that could be used for people with mobility deficiency instead. Aren't the electric cars bought to make less pollution? well then buyers can walk few meters more to make it to the mall entrance
Jeg har været hos Tesla i Kastrup og fået skiftet batteri på min m3 SR+ på garantien, der opstod et problem så jeg ikke kunne få bilen med hjem, så jeg fik en lånebil og når min bil var lavet og jeg fik tid til at komme forbi, så skulle jeg blot tage kvitteringer for mine omkostninger til færge og bro med, så betalte de det, det kalder jeg god service.
In Hamburg bekommt man lange keinen Service. Der Milliardär Musk sollte sich lieber um guten Service kümmern, als unseren Bundeskanzler zu beleidigen. Egal welcher Partei ich anhänge. Das wird mich dazu bringen, meinen Tesla zu verkaufen.
Trying to return the Car at the end of a three year lease. Tesla choses Dekra for the handling of the return. The system is not working (after creating successfully an account, the system does not let you log in) and there is nobody to contact. When contacting Tesla they just state that this is an issue for the lease company, which funnily enough is Tesla. As a result, we are still having the car parked here, costing us insurance and presumably lease fees. Returns process is a buggy as the whole electrics in the car. No end of times could we not enter the car, as the fobs were not opening the car.
Ich kaufe kein Auto mehr bei einem Neofaschisten, welcher sich in die deutsche Politik einmischt und Russland beim Krieg gegen die Ukraine durch sein Handeln unterstützt!
Die E-Klasse selber lässt durch mangelhaftes und reperaturanfälliges Erscheinen doch sehr zu wünschen übrig. Ich unterstützte dann lieber unsere eigene Wirtschaft und kaufe wieder einen VW, der funktioniert wenigstens.
Jeg booker en tid hos Tesla i Greve fordi der kommer en knirken fra bærearmene. Denne blev i øvrigt skiftet for 23 mdr siden. Og samme problem opstår inden for reklamationsretten som er 24mdr. Men de påstår at det kun er et år fordi den blev skiftet under bilens garanti.
Deres diagnose viser at bærearmen fejler og jeg får tilbudt at få den lavet for 8000kr eller købe reservedelen til 1600 og finde en anden mekaniker. Jeg vælger en anden mekaniker og får den fikset for 3000kr. Men problemet er der stadig og samme knirken.
Nu vil Tesla ik tage ansvaret for at diagnosen har været forkert fordi en anden mekaniker har monteret en bærearm…. Min søn på 13 kan skifte sådan een og det er kun 3 bolte der skal skrues af og på.
Nu vil de ikke ikke påtage sig ansvaret og vil lave en ny diagnose og sælge mig en ny reservedel.
Det er så ringe en service og man skulle tro at de havde deres egne juridiske regler!!!
Jeg køber aldrig en Tesla igen!
Har haft problemer med hurtigladeren siden jeg fik bilen. Nu er min bil udenfor 80k km, og Tesla mener jeg selv skal betale for en skade som er opstået i garantiperioden og som jeg har meldt tidligere.
Yes, Tesla offers financing through Tesla Financing with competitive rates and terms up to 72 months. You can also secure third-party financing or pay cash, and leasing options are available for most models.
How do I find Tesla Supercharger stations?
Use the Tesla mobile app or your vehicle's navigation system to locate nearby Supercharger stations. The system shows real-time availability, charging speeds, and can route you to stations along your planned trip.
What maintenance does a Tesla require?
Tesla vehicles require minimal maintenance compared to gas cars - mainly tire rotation, cabin air filter replacement, and brake fluid checks. The mobile app will notify you when service is recommended, typically every 12,500 miles or annually.
