Tesla receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor customer service and unreliable service centers. Customers frequently report long wait times and unresponsive staff, particularly in locations like Birmingham and Toulouse, leading to a sense of neglect and dissatisfaction.
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While some consumers appreciate the quality and performance of Tesla vehicles, such as the Model Y and Model 3, these positives are overshadowed by the widespread complaints about service issues. Instances of misleading test drive promises and inadequate support during repairs further contribute to the negative sentiment. Although a few reviewers share positive experiences with specific products like the Powerwall, the overall consensus highlights significant dissatisfaction with Tesla's service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.9
1,000
100%
+0.4
● Low
1.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.7▲ 0.4
12-month avg
1.6
All-time
1.9
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.4
42
Sep 24
1.9
33
Oct 24
1.6
29
Nov 24
1.9
49
Dec 24
1.7
36
Jan 25
1.9
41
Feb 25
1.6
38
Mar 25
1.1
46
Apr 25
1.3
28
May 25
2.0
30
Jun 25
1.5
32
Jul 25
1.8
14
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 70 positive reviews
Customer service40%
28 mentions
Website & app9%
6 mentions
Easy to use4%
3 mentions
Selection3%
2 mentions
“Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden”
On “Customer service” · Jul 15, 2025
Top complaintsof 425 negative reviews
Customer service45%
190 mentions
Charges6%
27 mentions
Payment issues4%
19 mentions
Delivery4%
19 mentions
“Tesla has the worst customer service on earth”
On “Customer service” · Jul 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
En cas de problème, Jixre vous aide à redresser la situation.
Un soutien simple. Une aide rapide. Une récupération rapide.
Une aide sur laquelle vous pouvez compter.
Tesla Insurance is an absolute nightmare. I filed a claim and heard nothing back for over a month. No adjuster, no updates, no communication whatsoever. Trying to get someone on the phone is nearly impossible, and when you do, they’re unhelpful and clearly out of their depth.
It feels like they’ve set up an insurance company with no intention of actually handling claims. Total lack of professionalism and accountability. Save yourself the stress — go with a real insurance provider.
HANDLA INTE HÄR
Gjorde en beställning som tog tid för att bekräftas (jag AVBRÖT då beställningen) så fort jag gjort detta så fick jag bekräftelsemejl och info om att mitt paket har skickats. Jag gjorde då en retur på produkten för över en månad sen och har inte sett till mina pengar än.
Mejlat till kundtjänst som påstod att de inte mottagit en retur trots att jag fick bekräftelse från DHL på retur (vilket jag bifogade bild på). De bad mig då avvakta. Jag har nu avvaktat i ytterligare 2 veckor men fortfarande har jag inte mottagit mina pengar.
What electric vehicle models does Tesla currently offer?
Tesla currently offers the Model 3 sedan, Model Y SUV, Model S luxury sedan, and Model X SUV. The company also produces the Cybertruck pickup and Semi commercial vehicle.
How long does it take to charge a Tesla?
Charging time varies by method: Superchargers can add 200+ miles in 15 minutes, while home charging with a Wall Connector typically takes 6-12 hours for a full charge. Level 1 charging with a standard outlet takes 24-48 hours.
What is Tesla's warranty coverage?
Tesla provides a 4-year/50,000-mile basic warranty and an 8-year battery and drive unit warranty with varying mileage limits by model. The warranty covers manufacturing defects and certain component failures.
Can I schedule a test drive online?
Yes, you can schedule a test drive through Tesla's website or mobile app. Simply select your preferred location, date, and time, and a Tesla representative will confirm your appointment.
All 10 questions →Show fewer questions
What are Tesla Service Center hours?
Most Tesla Service Centers operate Monday through Saturday from 8:00 AM to 6:00 PM, with some locations offering extended hours. Hours may vary by location, so check your local service center's specific schedule online.
How do I contact Tesla customer support?
You can contact Tesla through the mobile app, by calling 1-877-79-TESLA (83752), or by visiting a Tesla store or service center. The mobile app offers 24/7 support for many common issues and questions.
What is Tesla's return policy for vehicle purchases?
Tesla offers a 7-day return policy from delivery date, allowing you to return your vehicle for a full refund minus a $1,000 fee and any usage charges. The vehicle must be in the same condition as delivered with under 1,000 miles added.
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Their CEO Had Bought Out Project Veritas & As The OBO Founder, Top DOGE Member, Global Mint's Not Only Him, Trump Junior Had Tap-In CEO, "Murdered American Small Business", What A Criminal, Independence, (Not A Dictatorship Again) Red Independence Dude.
Jixre agiert zielstrebig.
Konsequente Führung. Klare Antworten. Schnelles Handeln.
Stärke, der Sie vertrauen können.
Ergebnisse, die für sich sprechen.
Jixre führt mit stiller Stärke.
Klare Kommunikation. Schnelle Ergebnisse. Nahtlose Genesung.
Kraft unter der Oberfläche.
Bewährt. Präzise. Unbestreitbar effektiv
Id give Tesla 0 stars. The worst company I have ever dealt with by a mile. Estimated delivery on a car was September 2024 , they kept pushing out the delivery ....cancelled in April. I had to sell the charger I bought with the car on a separate site (adverts.ie) for half the price originally bought it for as I couldn't get a refund. Stay well clear from these and explore other EVs. My incident happened in Dublin, Ireland
Fra køb Aarhus til afhentning i Vamdrup fantastisk service, utrolig hjælpsomme medarbejdere fra start til slut. Tak til jer alle der var indover mit køb af denne skønne bil.
Financed a pre-owned Tesla purchase for my son from Tesla Bristol. They require the purchaser to pay upfront for the car before viewing it with the option of rejection if it doesn't come up to standard. When we saw the car the presentation was awful. It had several chips down to the metal and scrapes along the bottom of the car where it had probably impacted a speed bump or such. Furthermore, it hadn't even been cleaned properly. The people at handover said they viewed it as acceptable, but we decided to reject it.
We were told a refund would take up to 14 days, which we thought was unreasonable. However, after 2 weeks the £200 deposit has been refunded but the balance of almost £22,000 it's still outstanding. Tesla say that it has been processed but the bank have no record and have asked for payment confirmation from Tesla. They seem to think that because the initial £200 deposit has been refunded the process is complete.
The upshot of all this is that my son has no car and I'm down £22,000. It's no wonder Elon Musk is a billionaire.
Schlechte Einstellung des Managements und Kundendienst
Wenn man ein Auto kauft dann erwartet man ein gutes Customer Experience und Einkaufserlebnis. Das fehlt bei Tesla, arrogant und überheblich so wie deren Management. Nur eine berühmte Marke zu vertreiben ist nicht genug...
Skulle bruge et sæt(1 stk kort 1 stk lang) nye visker til forruden på en Model Y. Tænkte det var smart at bestille det igennem Tesla app så ville det blive sendt afsted hurtigt og man betalte bare via app.
Jeg modtaget en pakke fra Tesla en lille uges tid efter jeg havde betalt og bestilt (de trækker pengene med det samme, lidt atypisk for online handel). Så må jeg konstatere der kun er 1 kort visker blad? på trods af jeg har bestilt et sæt og betalt for et sæt?
Nu ligger jeg så og forsøger at få fat i nogen som kan hjælpe mig!? man kan ikke ringe til nogen, man kan kun lave en lille kort besked til noget kundeservice. Fik en mail retur fra dem om at det ikke var den rette afdeling jeg var kommet til og de ville sende min henvendelse videre. Har stadig ikke hørt noget...
Finder så ud af det nok havde været hurtigere og billigere at køre til T-Hansen og købe et sæt fra Bosch til 299kr. Jeg måtte slippe 400kr hos Tesla og har stadig ikke modtaget et sæt eller hørt fra nogen fra Tesla 14 dage senere?!
Det er så billige point man kan tjene der ved at skyde sådan nogle simple stumper afsted hurtigt og sørge for alt er pakket korrekt.
I have been a loyal Tesla owner and fan of the brand — but my experience with Tesla Insurance has been deeply disappointing.
On April 3, 2025, my Tesla Model Y was involved in a collision. I immediately filed a claim (CL-37-92LVEY-1), submitted all necessary documents by April 4, and provided a supplemental estimate on May 15. As of May 27 — 53 days later — I have received no decision, no approval, and no formal communication.
This delay has caused:
• A significant loss of income, as I use this vehicle for Uber.
• Emotional stress due to lack of updates or resolution.
• Inability to replace my car or buy a new Tesla, as the damaged vehicle is unsafe to drive and the claim is still pending.
I’ve filed a formal complaint with the California Department of Insurance and escalated to Tesla’s executive team. I sincerely hope this review encourages Tesla Insurance to act responsibly and communicate transparently with customers — especially those who rely on their vehicles for work and safety.
Indbytningspriser. Tesla laver forhånds priser der er fornuftige. Men når det så kommer til stykket ændre de prisen. Så er handlen uaktuel, og alles tid er spildt. De ringer, skriver og gør et stort arbejde for at få folk i folder. Men holder ikke mundlige aftaler.
Die Beratung und der Service im TESLA Center Karlsruhe sind vorbildlich und ganz ehrlich, das neue Model Y ziehe ich jedem anderen E-Auto vor! Wer unbedingt weiter einen Verbrenner fahren will, nur zu, irgend jemand muss ja Mineralöl-Steuern an den Staat zahlen.
Tesla delivery hub toulon impeccable, service, amabilité, efficacité au top.
A l inverse des (du!) Delivery Advisor en distanciel... me prévenant la veille de la livraison que je ne pourrais pas toucher lee bonus ecologique!
Il avait 1 MOIS pour anticiper....
Un hold up !
Catastrophique de pire en pire je suis totalement déçu par la marque je ne pourrais raconter tellement il y en a
Honnêtement heureusement d’un côté que les chinois ont bien avancer et dépasser de loin tesla comme sa c’est vers eux que je vais me diriger
I had an unforgettable experience at the Tesla Sheffield store, where the team, led by the phenomenal Paige and her colleagues, went above and beyond by offering me an overnight test drive of the Tesla Model Y Launch Edition. Their professionalism and enthusiasm made the entire process seamless, showcasing the car’s brilliance in a way that left me truly impressed.
Having tested other electric vehicles like the Volkswagen ID.4 and BMW iX, I can confidently say the Tesla Model Y is light-years ahead. Those competitors’ reliance on Apple CarPlay was a nightmare—laggy, unintuitive, and frustratingly unresponsive, with small screens that made app control a chore. Charging them was equally cumbersome, requiring multiple apps and lacking clear navigation for charging stops. In stark contrast, the Model Y’s massive, crystal-clear, lag-free touchscreen is a game-changer, offering seamless phone integration and an intuitive interface that’s a joy to use.
Planning trips is effortless, with the navigation system clearly mapping out Supercharger stops, making charging fast and stress-free. After this drive, it’s clear that internal combustion engines are relics of the past—Tesla has redefined what driving can be.
Compared to earlier Model Y versions, the Launch Edition’s suspension is a revelation, difference like night and day, while road noise is virtually eliminated, creating a serene cabin. The upgraded seats are exceptionally comfortable, and the ventilated front seats were a lifesaver on a sweltering 28-29°C day, keeping me cool and sweat-free.
The reclining rear seats, paired with a dedicated touchscreen for passengers to control music, videos, and climate, add a luxurious touch that my family loved. With generous legroom for tall passengers and easy installation of a baby seat, the Model Y is a dream for families.
The panoramic glass roof, infused with silver inserts to block UV rays and heat, kept the cabin comfortable and stunningly bright, even in blazing sun.
The Model Y’s luggage compartment is a standout, far surpassing competitors like the Volkswagen ID. While the ID forced me to puzzle bags and adjust seats to fit them, the Model Y’s spacious trunk effortlessly swallowed four massive suitcases with zero hassle—packing was completely stress-free.
The single stalk for turn signals is a thoughtful feature, especially for those not used to the button-based system I tried (and loved) in the new Model 3—though I opted for the Model Y’s family-friendly space. The ambient lighting, with infinite color options, creates a stylish, personalized vibe, and the audio system is phenomenal—crisp, immersive, and far superior to my old BMW 6 Series’ Harman Kardon setup.
This test drive was nothing short of transformative.
The Model Y’s blend of cutting-edge technology, unmatched comfort, and family-oriented practicality, combined with the UK’s unmissable 0% APR offer, sealed the deal for me to place an order. A heartfelt thank you to Paige and the Tesla Sheffield team for an exceptional experience—I’m beyond thrilled to join the Tesla family and can’t wait to hit the road in my Model Y!
Bought 2 cars in 13 days! Obviously damage on the first one. Both cars had evidence of crashes. Welcome to the Wild Wild West!
BOUGHT 2 CARS IN 13 DAYS Certified, both damaged!
The car I bought had clear signs of previous accident damage and poor repair work. The boot lid was badly misaligned with the rear lights, with uneven and inconsistent panel gaps on both sides. The tail lights didn’t line up correctly, and the rear panel edges were visibly stepped and uneven.
Inside the boot, the bolts had tool marks showing they had been removed or adjusted, and the seam sealer and paint looked sloppy and rushed – definitely not factory work. There were obvious signs of overspray, rough paint texture, and dust trapped in the clear coat. One area even showed orange peel and bubbling.
This car had clearly been involved in a rear-end collision and resprayed – none of which was disclosed. If I hadn’t checked panel lines, hinges, and paint properly, I would’ve been misled by the clean exterior. Buyers beware.
Then got told I could return it and buy a different one, The sales advisor G told me there would be no mileage charge and I purchased a tesla £2000 more expensive. I was told that the area manager would call be and I have text also stating this! again no call, then G to email me charging me £600 for mileage. So it was just a lie clearly, I have the email!
I also travelled from Glasgow to London to pick the car up costing £300, as soon as I was 30 miles away the cars warning lights where flashing and the suspention felt wrong!
It was like being in the wild west, G told me that he wants the customers to have a great experience, well well if you are into experiences being Traumatizing this is the place to be!!!
Take your money and tell you what you want to hear just to get anything sold!
There is so much more I could write here but I am still wanting on my call back from the supervisor, that will never come.
RN12**24*78 was the first number order!
RN12***5860 is the new order number!
Also put in a complaint, no complaint reference number, asked for the complaints procedure, nothing supplied, asked how to complain to the ombudsman and yet again nothing.
YEEEHAAA !!!!!
Don’t worry, I ordered a new one and picked it up 13 days later, aww hold on that was a shambles too.
So after the first problems, George told me dartford is not like reading, reading is the first car above! The new car from dartford that I had ordered was well …….. going to get double checked and make sure there is no issue!
Well after a flight and 2 trains and the double checks, they showed me the car in the dark! But when we took it outside the building! There it was, a smash on the side door on the side panel. This does not need to be disclosed apparently or spoke about because it does not affect the driving/handling of the car, it’s just the look of it! Just anyone looking at it from the passenger side.
The glass, had a chip out the windscreen, scratches over the back two windows, scratches all over each door panel. It was dirty inside everywhere, stains on the chairs, not hoovered, dirt all along the panels inside and outside panels.
But because it has a heated steering wheel that’s more important than the smash in the side or the cleaning.
2 cars 13 days apart,
3 years old 30,000 miles each car, BOTH WITH UNDISCLOSED DAMAGE but because this does not affect the drive then the damage on the car! Who give a toss about this.
The damage is factored into the price apparently!
Certified used crash cars! Perfect! Considering I was on the phone all week with them about the last car!
They don’t check anything or they do and have no standards! Let’s be honest here they just want to sell the car to anyone and hope they don’t notice the damage!
I have now spent £300/£400 on travel from Scotland to London twice and they are selling cars that have previous undisclosed damage! I have photos of everything I wish I could upload them.
They are not refunding all my expenses, they are how ever giving me £100 back.
Do not buy a used car from here, if you do, only do so if you want a certified previous crash test dummy!
The body in both cars where all scratches!
I understand now why people go to BMW, it’s about standards! Here there is just clearly none! None in reading and none in dartford.
I offered to take the car if they took money off the car for me to get the damage fixed or for them to fix the damage, they said no! So they are going to sell it to someone else.
Standards! They kept saying to me, everyone. We want you to have a good experience! It’s like their slogan!
If you enjoy high blood pressure, traveling to pick up crash test dummy cars and being out of pocket! This is the experience for you! Make sure you get the cleaners from reading or dartford on your cars!
Don’t forget the double and triple checks they do wink wink, I was wondering why they said they would send me photos of the car all week and never done it.
Get your self down to Teslas Del Boys! Top notch cars wink wink!!
Yes, Tesla offers financing through Tesla Financing with competitive rates and terms up to 72 months. You can also secure third-party financing or pay cash, and leasing options are available for most models.
How do I find Tesla Supercharger stations?
Use the Tesla mobile app or your vehicle's navigation system to locate nearby Supercharger stations. The system shows real-time availability, charging speeds, and can route you to stations along your planned trip.
What maintenance does a Tesla require?
Tesla vehicles require minimal maintenance compared to gas cars - mainly tire rotation, cabin air filter replacement, and brake fluid checks. The mobile app will notify you when service is recommended, typically every 12,500 miles or annually.
