Tesla receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor customer service and unreliable service centers. Customers frequently report long wait times and unresponsive staff, particularly in locations like Birmingham and Toulouse, leading to a sense of neglect and dissatisfaction.
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While some consumers appreciate the quality and performance of Tesla vehicles, such as the Model Y and Model 3, these positives are overshadowed by the widespread complaints about service issues. Instances of misleading test drive promises and inadequate support during repairs further contribute to the negative sentiment. Although a few reviewers share positive experiences with specific products like the Powerwall, the overall consensus highlights significant dissatisfaction with Tesla's service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.9
1,000
100%
+0.4
● Low
1.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.7▲ 0.4
12-month avg
1.6
All-time
1.9
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.4
42
Sep 24
1.9
33
Oct 24
1.6
29
Nov 24
1.9
49
Dec 24
1.7
36
Jan 25
1.9
41
Feb 25
1.6
38
Mar 25
1.1
46
Apr 25
1.3
28
May 25
2.0
30
Jun 25
1.5
32
Jul 25
1.8
14
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 70 positive reviews
Customer service40%
28 mentions
Website & app9%
6 mentions
Easy to use4%
3 mentions
Selection3%
2 mentions
“Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden”
On “Customer service” · Jul 15, 2025
Top complaintsof 425 negative reviews
Customer service45%
190 mentions
Charges6%
27 mentions
Payment issues4%
19 mentions
Delivery4%
19 mentions
“Tesla has the worst customer service on earth”
On “Customer service” · Jul 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Very poor customer service and failure to resolve issues.
Would not recommend them to anyone.
I have been trying to resolve payment issue for 3 weeks no one waht to know or try to resolve.
Na fahren Sie noch ein US Fahrzeug ?
Kaufen Sie Coka Cola und gehen in US Fastfood Restaurants ?
SCHÄMEN SIE SICH !!!
Man fährt keinen Tesla, deren Chef den Hitlergruß macht, bevor Er 10000 Mitarbeiter von Behörden entlässt !!!
After purchasing a Cybertruck in 2024, now in 2025, seven months later, I’ve faced relentless issues. Tesla staff switched the VIN number over 15 times. I spoke with corporate, who claimed to have resolved this ongoing issue with the Cybertruck Foundation series. Corporate approved exceptions and had a truck shipped from Florida to Texas. However, a day before we were set to pick up the truck, we were told there was an issue with the original truck, and the VIN was switched again. After daily updates on the truck’s status the final week, financing was approved, insurance was uploaded, and the car contract was signed—everything was set, and I owned the car.
Then, the corporate representative who sorted everything out left the company. A man named Alex from corporate called, claiming I couldn’t pick up my car. He knew this was a gift for my daughter and that we’d endured six months of issues, yet he made every excuse to prevent me from picking up the truck shipped to Texas for our contract. He falsely claimed the financing wasn’t approved when it was and said he couldn’t lease a 2024 model, despite corporate approval. After his gaslighting lies failed and he couldn’t explain why he was blocking us from picking up the truck, it became clear Tesla was sabotaging their own sale. Keep in mind, they held thousands of dollars of our money.
This process was emotionally taxing. For seven months, we were repeatedly told, “Hurry, you’re getting a car,” only for it to fall through. The trade-in process was a mess, with the team continuously sabotaging the sale through their app. These people do not know how to sell cars, respect customers, or manage a business—this is why they’re losing millions. I hope no one is ever treated this way, especially as this was a gift for my daughter.
We ended up purchasing two new cars the same day from another dealership with excellent service. I still haven’t received my Tesla refund. The Tesla experience—complete with recorded calls and screenshots of app communication—was a traumatic buying ordeal no one should endure. I wrote this review to warn others against wasting time with Tesla.
I love my new BMW i7 M with self-parking, advanced driving features, and more electric options than Tesla. BMW South Austin provided the best service! Tesla also played games with free charging, car wraps, and trade-in values, which varied by thousands depending on the associate, further complicating financing. They were dishonest throughout.
I would never recommend Tesla to anyone. Car sales should be taken seriously. I reached out to corporate again, but the representative only talked about their personal family issues instead of ensuring the customer received the car as agreed upon. This was insane, pathetic, and intentional.
What electric vehicle models does Tesla currently offer?
Tesla currently offers the Model 3 sedan, Model Y SUV, Model S luxury sedan, and Model X SUV. The company also produces the Cybertruck pickup and Semi commercial vehicle.
How long does it take to charge a Tesla?
Charging time varies by method: Superchargers can add 200+ miles in 15 minutes, while home charging with a Wall Connector typically takes 6-12 hours for a full charge. Level 1 charging with a standard outlet takes 24-48 hours.
What is Tesla's warranty coverage?
Tesla provides a 4-year/50,000-mile basic warranty and an 8-year battery and drive unit warranty with varying mileage limits by model. The warranty covers manufacturing defects and certain component failures.
Can I schedule a test drive online?
Yes, you can schedule a test drive through Tesla's website or mobile app. Simply select your preferred location, date, and time, and a Tesla representative will confirm your appointment.
All 10 questions →Show fewer questions
What are Tesla Service Center hours?
Most Tesla Service Centers operate Monday through Saturday from 8:00 AM to 6:00 PM, with some locations offering extended hours. Hours may vary by location, so check your local service center's specific schedule online.
How do I contact Tesla customer support?
You can contact Tesla through the mobile app, by calling 1-877-79-TESLA (83752), or by visiting a Tesla store or service center. The mobile app offers 24/7 support for many common issues and questions.
What is Tesla's return policy for vehicle purchases?
Tesla offers a 7-day return policy from delivery date, allowing you to return your vehicle for a full refund minus a $1,000 fee and any usage charges. The vehicle must be in the same condition as delivered with under 1,000 miles added.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Bonjour, j'ai un modèle y de mars 2024,elle a donc 1 an,je suis taxi,mon véhicule a 97000kms.
Vendredi 18 avril 2025, plus de chauffage ni de climatisation.
Le chauffage a servi cet hiver (4 Mois)
C'est le premier hiver que j'utilise le chauffage ,et bien le compresseur de clim est HS et tesla me demande 3874€ pour changer la pièce et se foutent complètement que la voiture n'a qu'un an.
Problème connu et récurrent sur model y et model 3.
Résultats des courses
C'EST JUSTE HONTEUX.
voiture de dobe, qualité de dobe, fiabilité de dobe,SAV de dobe du jamais vue)
Bon une boîte de dobe quoi!!!!!
N'achetez pas TESLA c'est de la DOBE.
Når jeg kommet i Tesla greve så var den åpen men så åben vi dør den var låst men der stod på Google at den var åpen så ringe jeg til Tesla men så svar de lørdag
Siamo un soccorso stradale di personale indisponente Viareggio…
Siamo un soccorso stradale di Viareggio oggi 18 aprile portandovi una tesla al vostro centro di Firenze avendo avuto difficoltà nello sbloccare la macchina per scenderla dal nostro carro attrezzi chiedevo aiuto al personale interno.. mi veniva riferito che non era loro competenza aiutarmi nello sboccare detta macchina di .. voglio ringraziare per la vostra gentile collaborazione.. mi avete fatto perdere un ora e quaranta.. grazie grazie ancora.. per me non vendereste più una macchina. Una cosa è certa non ci vedremo mai più. Sconsigliatissimo tesla Firenze👎
Wir werden doch alle verascht wohin kommen die verbrauchten Batterien noch kein endlager gefunden nee ich bleibe beim verbrenner da kommt man wenigstens mit ans Ziel und wenn der Wagen mal brennt kann die Feuerwehr ja auch ganz normal löschen
Ich habe noch nie eine so enttäuschende Erfahrung mit einem Kundenservice gemacht wie bei Tesla.
Mein neu abgeholtes Fahrzeug hatte ursprünglich ein Brummen beim vollen Lenkeinschlag. Es wurde direkt die komplette Drive Unit ausgetauscht. Nach der Rückgabe war das ursprüngliche Geräusch zwar weg, dafür trat ein neues – deutlich störenderes – Pfeifen ab ca. 90 km/h auf. Laut Servicecenter sei das „normal“. Konsequenz: Es wird nichts unternommen, obwohl ich mehrfach dort war.
Statt eines Brummens beim Rangieren begleitet mich jetzt ein hochfrequentes Pfeifen auf jeder Autobahnfahrt. Für ein Fahrzeug in dieser Preisklasse absolut inakzeptabel.
Das war definitiv der letzte Tesla, den unsere Firma gekauft hat. Und ich werde meine Erfahrungen auch im Freundes- und Bekanntenkreis teilen – um vor dem miserablen Service zu warnen.
The Tesla I bought last year has had problems with the suspension constantly and the brakes keep.engsging spontaneously when I am driving. Basically the vehicle is rubbish, I am trying to sell it but no one wants to buy it! I have wasted and lost alot of money on this vehicle - it's been a nightmare !
Honteux crevaison tu ne peux pas aller n importe tout
Honteux véhicule neuf et te dise 480€ le pneu et tu dois faire remorquer ta voiture à 150kms
Des beaux parleurs pour vendre mais des personnes qui se fichent de toi
À fuir !!!
Voucher € 500 verlopen door omstandigheden. Ooit ontvangen door foute levering auto. Door familieomstandigheden de voucher niet tijdig kunnen gebruiken. Tesla is zo onpersoonlijk en gaan slecht met hun klanten om dat je werkelijk afvraagt of je ooit nog een Tesla moet kopen. De service is zo enorm slecht van dit bedrijf.... Zie onderstaande reactie.
Bedankt voor het bellen vandaag. Ik heb de situatie en omstandigheden uitgelegd aan ons management. Echter heb ik te horen gekregen dat dit al bekend was bij hen en het eerder voorgelegd was. Aangezien uw voucher ruime tijd geldig was en dit duidelijk vermeld stond, is het niet mogelijk om de geldigheid te verlengen of een nieuwe voucher aan te vragen.
Hopende u hiermee voldoende geinformeerd te hebben.
Met vriendelijke groet,
Mosher
Delivery Advisor
Trailerstikket er fyldt med vand på min Tmyp fra 2023 opretter servicesag iøvrigt et kendt problem,en ranger kommer ud og skifter hele trailerstikker på min adresse på garantien.Det virker hos Tesla (Århus)
Support quasi nicht vorhanden, kein lösungsorientiertes Handeln, lange oder keine Antwort.
Fragwürdige Praktiken bei der Bezahlunge von Service/Rückgabe. Keine Nachvollziehbarkeit, keine Rechnung.
Wer seinem Geld nicht böse ist sollte von Tesla die Finger lassen.
Gleiches gilt u a für Apple und Milka Schokolade.
Die Qualität wird immer schlechter, der Preis wird natürlich auch steigen, und Trump und Musk werden abgestraft.
Garanti som gick ut för 21 dagar sen och nu förstörs kompressorn och ac slutar fungera. Tesla vill ha 46000kr för reparation. Aldrig mer Tesla! Undvik!
Ringer supporter och frågar om de kan göra en kompromiss då det endast gått kort tid, men får bara ett tyvärr tillbaka.
Lange Wartezeit auf Ersatzteil - Null Information!
Ich warte seit 2 Monaten auf ein Ersatzteil, welches für mein Model 3 bestellt wurde. 3x wurde der avisierte Fertigstellungstermin per Tesla App nach hinten verschoben. "Man wisse auch im Service Center nicht, wann das Ersatzteil angeliefert wird", wurde mir mehrfach gesagt. Es gibt offenbar auch nach Annahme des Kostenvoranschlags keinerlei Info, ob und wann das Ersatzteil geliefert wird. Weder mir als Kunde, noch dem Servicecenter (!!) werden diese Informationen vom Tesla Ersatzteilzentrum übermittelt. Es gibt überdies keine Mobilitätsgarantie, sodass ich seit 2 Monaten ohne das Auto auskommen muss. Und zuletzt können Sie leider auch keine §57a Überprüfung machen, da muss man dann wieder zu einer anderen Kfz Werkstatt pilgern. Unterirdischer technischer Support, so etwas ist mir bei anderen Herstellern nicht passiert. Nie wieder Tesla!
Yes, Tesla offers financing through Tesla Financing with competitive rates and terms up to 72 months. You can also secure third-party financing or pay cash, and leasing options are available for most models.
How do I find Tesla Supercharger stations?
Use the Tesla mobile app or your vehicle's navigation system to locate nearby Supercharger stations. The system shows real-time availability, charging speeds, and can route you to stations along your planned trip.
What maintenance does a Tesla require?
Tesla vehicles require minimal maintenance compared to gas cars - mainly tire rotation, cabin air filter replacement, and brake fluid checks. The mobile app will notify you when service is recommended, typically every 12,500 miles or annually.
