Tesla Inc.
Tesla receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor customer service and unreliable service centers. Customers frequently report long wait times and unresponsive staff, particularly in locations like Birmingham and Toulouse, leading to a sense of neglect and dissatisfaction.
While some consumers appreciate the quality and performance of Tesla vehicles, such as the Model Y and Model 3, these positives are overshadowed by the widespread complaints about service issues. Instances of misleading test drive promises and inadequate support during repairs further contribute to the negative sentiment. Although a few reviewers share positive experiences with specific products like the Powerwall, the overall consensus highlights significant dissatisfaction with Tesla's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.4 | 42 |
| Sep 24 | 1.9 | 33 |
| Oct 24 | 1.6 | 29 |
| Nov 24 | 1.9 | 49 |
| Dec 24 | 1.7 | 36 |
| Jan 25 | 1.9 | 41 |
| Feb 25 | 1.6 | 38 |
| Mar 25 | 1.1 | 46 |
| Apr 25 | 1.3 | 28 |
| May 25 | 2.0 | 30 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.8 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden”
“Tesla has the worst customer service on earth”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 3.0 out of 5 (fair) | 0% | 1,000 |
Bottom line: Tesla is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.3).
1,000 reviews of Tesla. Filter by what matters to you.
By wilfully alienating his customer base Musk has caused irreversible harm to Tesla. His degraded brand is now very uncool and deeply undesirable. Tesla’s expensive and ageing models have now been rapidly overtaken by cheaper, more efficient and more desirable EV’s which aren’t contaminated by association with Musk.
Noch im Januar kostete das Model S 92. tsd. €. Wir wollten im März ein neues Model S kaufen, nun war der Grundpreis 110 tsd. € Frage an die Veräuferin warum diese Preisanhebung von 18 tsd. € ? Antwort, wir verkaufen das Model S jetzt wieder mit kostenlosen Laden. Also bezahlt man jetzt 18 tsd. € für das Laden, gibt also Tesla noch einen Kredit ! Hier wird man reingelegt, ist meine ganz private Meinung.
After four years car was returned at the end of lease in February. From the day of return all communications from the company ceased. The car was unregistered from me and Tesla removed it from my account. This effectively cut me off from any further support contacts. An invoice was issued for wear and tear, only viewable in the Tesla app. Which I could not do due to the car being removed. I also could not pay the invoice as this was done....via the app. Eventually managed to speak to a person who emailed me the invoice and breakdown. They are attempting to charge for car mats which were not provided with the vehicle. I responded disputing the charge and have not received a response. Six weeks on and emailing twice a week to Tesla Finance for assistance in efforts to clear this situation up have yielded no results. This has been an absolute disgraceful failure of customer service and I implore people to either buy out their car and sell privately or just not take one in the first place. Once they know you don't want another Tesla they don't want to know you.
Quick answers to the questions people ask most.
Tesla currently offers the Model 3 sedan, Model Y SUV, Model S luxury sedan, and Model X SUV. The company also produces the Cybertruck pickup and Semi commercial vehicle.
Charging time varies by method: Superchargers can add 200+ miles in 15 minutes, while home charging with a Wall Connector typically takes 6-12 hours for a full charge. Level 1 charging with a standard outlet takes 24-48 hours.
Tesla provides a 4-year/50,000-mile basic warranty and an 8-year battery and drive unit warranty with varying mileage limits by model. The warranty covers manufacturing defects and certain component failures.
Yes, you can schedule a test drive through Tesla's website or mobile app. Simply select your preferred location, date, and time, and a Tesla representative will confirm your appointment.
Most Tesla Service Centers operate Monday through Saturday from 8:00 AM to 6:00 PM, with some locations offering extended hours. Hours may vary by location, so check your local service center's specific schedule online.
You can contact Tesla through the mobile app, by calling 1-877-79-TESLA (83752), or by visiting a Tesla store or service center. The mobile app offers 24/7 support for many common issues and questions.
Tesla offers a 7-day return policy from delivery date, allowing you to return your vehicle for a full refund minus a $1,000 fee and any usage charges. The vehicle must be in the same condition as delivered with under 1,000 miles added.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Det var lige blevet mørkt ud. Det var midt i februar. Jeg gik ned a en lille vej bag ved rema. Jeg troede jeg var sikker fordi jeg ikke kunne se nogle svensker (hader dem så meget) Men jeg var i fare, i fare for big dih Elon. Jeg drejet rund om et hjørne og så ham. Det første jeg gjorde inden jeg blev montrakteret og gennem bolet :( men da jeg så big dih Elon sked jeg i bukserne og det lød så højt at alle vindure sprang. men inden big dih Elon kunne nå at komme kom Ikke Flemming og reddet mig. Før i tiden var jeg bange for at komme ud med dette fordi Elon gooner kom efter mig. Men nu nar alle hader big dih Elon
Unfortunately, I had to file a complaint about my Model 3 because the wood trim had come loose. The panel was replaced by the mobile service. Unfortunately, I didn't notice until a few days later that the mechanic had damaged a door panel during the replacement. Tesla now claims I contacted them too late and that their mechanic didn't damage the car. It would have happened to me. However, you can't reach this area during normal use, and it's clear that this damage is from removing the panel. It's a shame; I wasn't expecting that. Absolutely, take pictures before taking your vehicle to Tesla.
Sehr hohe Strahlungwerte
My car’s been in the shop more than it's been on the road. Totally overpriced, terrible customer service, and I regret buying it. Never again.
Tesla´s garanti er ubrugelig. Desværre.
If you are considering buying a Tesla, you should know that your money will be used to support extremist right wing causes. Their model lineup is aging, they've only released one new car in the last 5 years, the Cybertruck, which is a lemon. Many other automakers make better electric vehicles today.
My entire family loves Tesla; we own all the S3XY models, including the Cybertruck. The key is managing expectations; I don’t expect a Tesla to match the quality of my Rolls-Royce, but as a daily driver, it’s exceptional and easily the most fun car I own. Now, if Elon would just deliver the Roadster, I’d be completely satisfied.
Hos Tesla Tønsberg er det generelt smil å møte når man kommer inn døren, problemet er at dette bare gjelder selgerne. Har du kjøpt bil, og kommer for å be om hjelp, møter du bare èn ufordragelig, lat og lite serviceinnstilt type som gjør at du får lyst å sette fyr på din egen Tesla og spasere hjem. For øvrig er det generelt også ekstremt krevende å få kontakt med de du trenger å snakke med i Tesla når du har dårlig tid, da ALT skal foregå på appen. Helt sinnssykt at man ikke kan bli satt over til butikken eller verkstedet man hører til uten å bli bedt om å skrive til de i appen. Ellers god kjørekomfort i min model 3.
vom unterirdischem servic und viele mängel, fahre ich nie mer dieses Schrott Auto. Einfach nur enttäuschend diese firma vom produkt bis Besitzer
Man darf diesen Unternehmer nicht unterstützen, es gibt genügend andere E Autos die besser sind.
My model 3 was okay at the start however the battery life did not last as expected. The garage staff are excellent however I've had recurring steering problems and the thing seems to veer to the right inexplicably hence my review. I'm going to sell and purchase a Polestar after all this, and the tanking reputation of the company is the last straw.
Broken down, UK 10.30 am Tesla called, impossible to get any answer fast. On the side of the road, car stuck, Tesla called me from 12.35 am Denmark saying they are waiting for Tesla Manchester to authorise some one to come out. Dreadful service. 12.45 Tesla called to say bring the car to our Service station, if you cannot drive it contact your Insurance company. Next Car will be a BMW
I strongly advise against buying anything from Tesla. Not even a small item. My experience with their customer service has been, and still is, terrible. I ordered a product from their e-shop, specifically from the lifestyle section, on February 6, 2025. The next day, I requested to cancel the order by email and phone, but Tesla ignored my request and shipped it anyway a week later. As instructed by their support team, I refused the package, and it was successfully returned to Tesla’s warehouse on February 21, 2025. Despite my follow-ups and sending proof that the package was returned, I heard nothing from Tesla for two weeks. They claimed my refund was processed on March 7, 2025, but I still haven’t received my money. Now they’ve stopped responding entirely, and I’m left without a solution. It should not take nearly two months to process a simple refund. Their poor communication and lack of care have been extremely frustrating. I had been considering purchasing a Tesla Model Y, but this experience has completely changed my mind. If they can’t handle a basic refund, I can’t imagine trusting them with something as big as a car purchase. I strongly do not recommend buying from Tesla.
Yes, Tesla offers financing through Tesla Financing with competitive rates and terms up to 72 months. You can also secure third-party financing or pay cash, and leasing options are available for most models.
Use the Tesla mobile app or your vehicle's navigation system to locate nearby Supercharger stations. The system shows real-time availability, charging speeds, and can route you to stations along your planned trip.
Tesla vehicles require minimal maintenance compared to gas cars - mainly tire rotation, cabin air filter replacement, and brake fluid checks. The mobile app will notify you when service is recommended, typically every 12,500 miles or annually.
Tesla Inc.
