ponctualité
ponctualité colis non endommagé livreur agréable

TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
Trusk® receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the delivery service, highlighting the efficiency and professionalism of the delivery personnel, with comments like "très bonne expérience" and "livraison super, rapide." However, a significant number of consumers express frustration over poor communication and unreliable service, citing issues such as missed deliveries and unresponsive customer support.
Complaints about rude delivery staff and incomplete orders are common, with one reviewer stating that their delivery was "incomplète" and another describing the service as "une honte." Despite some positive experiences, the overall sentiment reflects a struggle with consistency and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 234 |
| Sep 24 | 4.3 | 252 |
| Oct 24 | 1.5 | 15 |
| Nov 24 | 2.1 | 11 |
| Dec 24 | 1.0 | 17 |
| Jan 25 | 1.0 | 16 |
| Feb 25 | 1.4 | 17 |
| Mar 25 | 1.1 | 16 |
| Apr 25 | 3.8 | 24 |
| May 25 | 3.6 | 23 |
| Jun 25 | 1.9 | 21 |
| Jul 25 | 1.1 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Très bonne qualité de service”
“UNE CATASTROPHE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −41% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: TRUSK® is #5 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.8).
1,000 reviews of TRUSK®. Filter by what matters to you.
ponctualité colis non endommagé livreur agréable
Je n'ai toujours pas reçu mon colis après un mois d'attente, et le SAV a juste arrêté de me répondre ! De plus il n'y a aucun numéro de téléphone pour les contacter directement.
Personnel gentil et professionnel. Je recommande
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
Bonne communication, livreur sympa et a attendu qu'on ait fait l'inventaire avant de partir
Livraison impeccable, notre colis a été livré dans le créneau horaire indiqué, livreur au top.
mal. je vais faire un commentaire sur facebook, vous ne m'avez pas livré mon fauteuil, c'est inacceptable, et ce alors que j'ai été forcée de changer de modèle de fauteuil parce que les autres ne l'étaient pas. Je n'ai recu que l'assise je suis très mécontente, furieuse meme.
livraison au top avec un peu de retard mais ce n'était pas la faute de la société de transport. livreurs très agréables et attentionnés.
Livraison rapide efficace
Excellente prestation. Les livreurs sont arrivés à l'heure et ont assuré le déchargement des colis avec précision, soin et professionnalisme. Nous n'avons qu'à nous louer de leur service.
Livraison à l heure et efficace
livraison efficace et rapide, livreurs attentifs et respectueux
TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
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