Easy to use but quick to increase prices
Easy to use but quick to increase prices

Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
Tulo Energy receives high praise from customers for its excellent and responsive customer service, with many reviewers noting the helpfulness and patience of the staff. Consumers appreciate the ease of switching to Tulo, often highlighting the competitive rates and quick setup process, with some reporting successful transitions completed in just a few days.
However, there are notable complaints regarding billing practices, with some customers feeling misled about direct debit costs and expressing frustration over charges after cancellation. Despite these issues, the majority of feedback reflects a positive sentiment towards Tulo Energy, particularly for its customer care and service quality. Overall, Tulo Energy is viewed favorably by most customers, though potential users should be aware of the mixed experiences regarding billing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 556 | 100% | +0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 4.7 | 142 |
| Apr 25 | 4.0 | 17 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.6 | 255 |
| Jul 25 | 4.6 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to switch”
“Absolute conmen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 556 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Tulo Energy is #2 of 5 on overall rating in this group.
500 reviews of Tulo Energy. Filter by what matters to you.
Easy to use but quick to increase prices
Great customer service. Tulo is the only energy provider trusted by my family and friends! Tulo customer, 200926
I used to swop companies every year but this is a very reliable energy company to deal with. Bills are accurate, prices are very competitive and queries are answered quickly and concisely. Hopefully this continues and you don’t get too big too quick like others have over the years and effectively destroyed themselves. 200300
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Just so simple, and no estimations!
So easy to use and very helpful when calling up to ask for help!
It was easy. Only learning point would be to have a look at the app to make easier to navigate
Little tricky to get onto my account sometimes as the 2FA doesn't always work but they are reasonably priced and haven't moved up the cost much over time.
We're loving Tulo. Great online experience, transparent and honest.
Switch was smooth and no issues with supply. The app could be a bit more intuitive and insightful. I used to have Octopus which provided daily use of electric consumption through the smart meter so this kind of input would be good to receive.
Everything non complicated and you receive alerts etc when your bill goes up etc. Found them better than octopus.
Great service, keeping customers well informed.
Expensive, but has good customer service
Tulo contacted me to tell me they wanted to increase my DD because they said my usage had increased. I contacted them to say that i didn’t want to increase my DD because my usage had increased due to unusual circumstances. They were really efficient and on the ball. The didn’t argue or fuss or keep me waiting for an answer, they came back to me immediately saying they had cancelled the increase and completely understood why there had been increase in usage. They keep me informed of everything and the treat me like I’m an important client who they are providing a service to and not like they’re the important party and I should do what they want. I have had that situation with British Gas who don’t give a damn about their customers because they’re big and individual people don’t matter to them. They kept making really serious errors. They lost payments that I proved had been paid and they called me a liar and told me to go back to my bank and cancel my payment because they DIDN’T have it, even though my bank confirmed they had cashed it and gave them the account number THEY paid it into. I was going through a serious health scare at the time and they got their solicitors to contact and threaten me whilst I was in hospital when I’d done nothing wrong. Thank heavens that Tulo care about their customers. Tulo treat me like I matter and care about their clients. I hope that this continues even if the get as big as British Gas. Well done Tulo.
Well priced. The mobile app works well. Any changes to rates are sent well before they are implemented. All round a good company. Ref 200181 fish
Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
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