The app is easy to use
The app is easy to use, prices are very reasonable with no sudden increases.

Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
Tulo Energy receives high praise from customers for its excellent and responsive customer service, with many reviewers noting the helpfulness and patience of the staff. Consumers appreciate the ease of switching to Tulo, often highlighting the competitive rates and quick setup process, with some reporting successful transitions completed in just a few days.
However, there are notable complaints regarding billing practices, with some customers feeling misled about direct debit costs and expressing frustration over charges after cancellation. Despite these issues, the majority of feedback reflects a positive sentiment towards Tulo Energy, particularly for its customer care and service quality. Overall, Tulo Energy is viewed favorably by most customers, though potential users should be aware of the mixed experiences regarding billing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 556 | 100% | +0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 4.7 | 142 |
| Apr 25 | 4.0 | 17 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.6 | 255 |
| Jul 25 | 4.6 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to switch”
“Absolute conmen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 556 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Tulo Energy is #2 of 5 on overall rating in this group.
500 reviews of Tulo Energy. Filter by what matters to you.
The app is easy to use, prices are very reasonable with no sudden increases.
I've been with Tulo for a year now, the switch was easy, customer service was easy to reach, knowledgeable and helpful. I'd love for you to improve your all though!
Always find the customer service to be outstanding .
Info always available. Easy to access and quick to respond to enquiries. 202274
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Tulo Energy made switching from old supplier very easy. They did all the work. They communicate by email or text. No need for paper bills or statements. I have been happy with the service they provide.
Tulo's service has been reliable, and I haven’t experienced any major issues with billing or supply. One thing I appreciate is their communication regarding industry changes. They were proactive in informing customers about future Ofgem changes, explaining how these might impact pricing and policies.
When setting up an account, Tulo were very easy to contact. They subcontracted another business to install smart meters for us which happened very quickly. On multiple occasions I needed to contact Tulo and I got through very quickly. I spoke multiple times (I think his name was Mark) who was very polite, professional, and I felt went over and above to help us iron o it a few details when moving house. I really appreciate Tulo and found they have been much more pleasant to interact with than our previous energy providers. Many Thanks, Andrew
Tulo Energy has consistently offered a good value for our home energy uses over the past year.
no problems
Everything has been straightforward since switching in May 2024
Cheapest rates that stay low even when everyone else raises theirs because of price cap increase. To me it means this company tries to be competitive and not exploit their customers. I had a smart meter for both gas and electricity and switching over was so easy I was skeptical. It turns out technology does work. I'm on the tracker rate, so I don't have fixed rates, yet Tulo's competitive rates are below fixed rates of other major suppliers. I've been with them for 11months. On average Tulo helped me save upwards of £30 per month compared to my previous supplier.
Reliable and consistent, very easy to deal with. David Matthews.
The app is easy to use. I can just upload a photo. The rates are reasonable and I am kept up to date with any changes.
The Tula team did what they can to help me overcome the problem I have with my old smart metre. Also gave clear advance warning of monthly charge increase for next year.
I have some difficulty reading the electric meter because it is an old one with cogs/wheels. If it was a number like the gas one it would be a 5 rating
Smple and qick process
Responsive and efficient service. Fast reimbursement if over paid on energy. Good website and easy to submit meter readings.
Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
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