Communication is easy and the tariffs…
Communication is easy and the tariffs are reasonable in comparison. Statements are also easy to read and understand.

Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
Tulo Energy receives high praise from customers for its excellent and responsive customer service, with many reviewers noting the helpfulness and patience of the staff. Consumers appreciate the ease of switching to Tulo, often highlighting the competitive rates and quick setup process, with some reporting successful transitions completed in just a few days.
However, there are notable complaints regarding billing practices, with some customers feeling misled about direct debit costs and expressing frustration over charges after cancellation. Despite these issues, the majority of feedback reflects a positive sentiment towards Tulo Energy, particularly for its customer care and service quality. Overall, Tulo Energy is viewed favorably by most customers, though potential users should be aware of the mixed experiences regarding billing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 556 | 100% | +0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 4.7 | 142 |
| Apr 25 | 4.0 | 17 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.6 | 255 |
| Jul 25 | 4.6 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to switch”
“Absolute conmen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 556 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Tulo Energy is #2 of 5 on overall rating in this group.
500 reviews of Tulo Energy. Filter by what matters to you.
Communication is easy and the tariffs are reasonable in comparison. Statements are also easy to read and understand.
We moved to Tulo more than a year ago from another provider and they transition was smooth. Tulo is transparent about it's prices and it provides adequate notice related to tariff modifications. The Tulo portal is also fairly intuitive allowing for daily usage monitoring, downloads, and help.
No issues and regular rate changes tracking wholesale supply prices. 200998.
Easy switch from OVO to Tulo. Simple to use website. Clear pricing. So far so good. Oh and great savings!
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I emailed in a question on the new rates and had a very quick response from Gemma - which I didn't expect because it was a Saturday morning. Really good customer service
I experienced a wonderfully swift phone answer, follow up call and email when asking to reduce my payments due to being a few hundred pounds in credit! The credit was returned within the hour and customer service staff could not have been more helpful! 5stars Michelle
Very friendly service Fast and efficient dealing with my query
I had a phone query for Tulo Energy and was expecting a long wait before the response .However the reply from Gemma was extremely prompt .She was pleasant and knowledgeable . My query was answered to my satisfaction and in a fraction of the time it would have taken my old provider .
Through Martin Lewis's alert re: energy price cap increase predictions, I arrived at Tulo. I was nearing the end of the transfer form when I was advised that they would be presenting for a DD on 14/2/2025 despite the request to target the end of the month before switching. i.e. they wanted payment before they were actually responsible for the energy supply. I view this as unethical and deleted my request.
Tulo installed SMETS2 meters which do not work. They removed working SMETS1 meters that had been working. As the new meters have NEVER been set up correctly I am unable to supply them with a meter reading. They said this would be sorted out back in August 2024. Still not working.
So apparently I have to pay 500 a month for 4 people and suddenly over 800 in credit turned in nearly 200 in debit cause I use so much gas and electricity, even through I was travelling for nearly 3 months , no one home and still paid £300 a month. Avoid ! Unless you like your money stolen . I will be changing very soon cause enough is enough
So far very good! I’ve been with Tulo Energy a little while now, I was slightly dubious at first as it’s a smaller supplier however they very quickly changed my opinion! The level of customer service, pricing and smart meter installations have been brilliant. There was a slight issue getting my gas smart meter set up (no fault of Tulo) however they were transparent, kept me updated and resolved the issue as soon as they could. Always friendly and happy to help, quick to answer calls, chats and emails! Very impressed!
I switched over from British Gas in the hope it would be cheaper, it’s not! I’ve been with them 4 months and they’ve all me every month for a meter reading. Including on NYE afternoon! Because I haven’t submitted one they’ve doubled my DD. Basically holding me to ransom. Avoid this company honestly, not worth it.
Called Tulo to ask about obvious errors and anomalies on my bill. The result being Tulo want to almost double my monthly payments. They said they could not pass me to someone to talk about it and maybe someone might call/email me back with 24hrs. The day has come and gone and they want me to pay in 2 days. If Tulo can't be bothered to even call/email then I'll just find a better supplier. Not impressed at all.
I was with Tulo and switched to another supplier. They acknowledged that I had switched and I was hundreds of pounds in credit but they continued to take money from me even after I had left!
Signed up and within half an hour my current provider rang and offered a better deal so I contacted Tulo by email to say I’m cancelling my switch (within an hour of signing up). They contacted me to confirm it was cancelled however they still took £161 out of my bank by direct debit! They are ignoring my emails and I have rang to be told nobody is available to talk to, at 1pm on a Friday? Making a formal complaint to ofgem. To update, they returned my call to say they couldn’t request the return of the direct debit back to me, it’s up to my bank to request the return. The bank thankfully has now done so. If they had just told me, yes the switch isn’t going ahead but you will still have the first direct debit come out i would have been more prepared. Hopefully they will do that for people in future
Just switched to Tulo and immediately I received a text to tell me the have sent me an email 😬 Unnecessary harassment.
Amazing deal x
It was an easy transfer and a reasonable price, but customer service was terrible; they were very slow to reply and seemed to avoid answering any questions/their responses did not make any sense. We have had countless issues with the smart meters they installed, and they have not billed us for over 2 months, so we do not know our spending (however, we are still paying direct debit, so there is a lot of credit on our account that we can't do anything with).
Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
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