Recommend!
Very easy to become a new customer, pleasant customer service by phone and very easy to follow the set-up online.

Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
Tulo Energy receives high praise from customers for its excellent and responsive customer service, with many reviewers noting the helpfulness and patience of the staff. Consumers appreciate the ease of switching to Tulo, often highlighting the competitive rates and quick setup process, with some reporting successful transitions completed in just a few days.
However, there are notable complaints regarding billing practices, with some customers feeling misled about direct debit costs and expressing frustration over charges after cancellation. Despite these issues, the majority of feedback reflects a positive sentiment towards Tulo Energy, particularly for its customer care and service quality. Overall, Tulo Energy is viewed favorably by most customers, though potential users should be aware of the mixed experiences regarding billing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 556 | 100% | +0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 4.7 | 142 |
| Apr 25 | 4.0 | 17 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.6 | 255 |
| Jul 25 | 4.6 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to switch”
“Absolute conmen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 556 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Tulo Energy is #2 of 5 on overall rating in this group.
500 reviews of Tulo Energy. Filter by what matters to you.
Very easy to become a new customer, pleasant customer service by phone and very easy to follow the set-up online.
Swapped to Tulo energy as they seemed to be the cheapest. The changeover was smooth. No problems. Now I've been told the cost is going down. I'm delighted
Straight forward to change and supply meter readings. No complaints so far.
So quick to change over
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I was worried about switching to a provider I wasn't familiar with but straight away they responded and resolved an issue with our smart meter, which was effecting our billing keeping me informed throughout. Very impressed.
It was so easy to join, upload meter readings and someone replied to my queries very quickly!
Easy switch from different company after moving into this property
Cheapest option for me and easy to switch Account Number: 201034 M Coster
Got the answer I required, but it took a long time to chat with anyone.
Very simple to change suppliers Also I am saving money each month
Tulo Energy were successful at moving me over to their gas supply, but, unsuccessful at moving me over to their electric. Unfortunately they didn't tell me about this at the time and I only found out when I called them to say I'm receiving bills from Octopus Energy, so, I think their communication could have been a lot better. And I'm still waiting to be moved over to their electricity too.
No problems changing supplier from Octopus energy who where appalling. Billing on time and reasonable priced. Been with Tulo Energy for 2 months with no problems.
These comments will not win me any prizes but I have to point out that my attempts to provide meter readings on line are absolutely futile as the programme seems to be unable to process it. If I am doing something wrong please advise me as I wish to keep on top of this.
Smooth switchover, and lots of info. My name is Julie Petch to confirm
Great service , great communication, we had some questions but they answered everything quickly and professionally
I recently switched to Tulo Energy for my gas and electricity supply, and I couldn’t be more pleased with the experience! The transfer process from my previous energy company was incredibly quick and seamless. From start to finish, Tulo made sure everything was handled efficiently, and I didn’t have to worry about a thing. One of the standout features of Tulo is their excellent communication. They kept me informed at every step of the transfer process with clear and concise updates, making the whole transition as smooth as possible. It’s rare to find such a customer-focused company in the energy sector. Their competitive pricing was a major draw for me, and Tulo certainly delivers on that front. After comparing various options, I found their rates to be some of the best in the market, providing significant savings without compromising on service quality. I initially heard about Tulo through Martin’s Money Tips, where they came highly recommended and with excellent ratings. True to the endorsement, Tulo has so far proven to be an outstanding choice. Navigating their modern website was a breeze. It's well-designed, intuitive, and packed with useful information. Whether you need to check your account details, view your usage, or get in touch with customer support, everything is just a few clicks away. I’m genuinely impressed with Tulo and have no hesitation in recommending them to anyone looking for a reliable and affordable energy supplier. Their exceptional service and customer care make them a standout choice in the crowded energy market. Thank you, Tulo, for making my energy transition so easy and stress-free! R. Talbot.
Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
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