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US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
I still have not recived my order that I placed in September
10 day shipping is very poor. My past suppliers fulfilled the order with 3 days. Not a good start for me to purchase from your inventory. Joe
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Representative was knowledgeable and friendly.
Customer service for the quote and later placing the order was terrific.
Very helpful with making sure I got the right media for my water system! Thanks Mel
The price was competitive. The delivery was on time. The package was not damaged.
Customer service is great. wide range of excellent products.
Filter replacement
patient knowledgeable agent, sent me written proposal for my elderly moms well water problems. made in usa, good warrenty. only disappointment is the unit isnt made yet so i have to wait after paying for it upfront.
Great products and service
I ordered a water test from US Water Systems while they were moving their entire company and transitioning warehouses. Something like this of course causes delays in normal processing times. Meredith worked with me to overnight my water test due to unknown(on my part) delay that was caused by the transition. Thanks for being flexible.
Received a part (filter) that was not the correct size.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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