Excellent price and very quick…
Excellent price and very quick delivery. The communication throughout was outstanding.

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
Excellent price and very quick delivery. The communication throughout was outstanding.
The products seem to work well and took care of all my water issues. Chuck Norris approved for sure. 👌
Friendly, explanatory and quick getting orders out
My call was answered promptly. The service technician was knowledgeable and familiar with my equipment. My questions led to purchasing the correct parts. Order was processed and arrived without issue. Not my first time having a great experience with their service side.
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My order took 8 days to be shipped out and was delivered 3 days later. The Bodyguard whole house filter arrived missing the Micron Magna filter. I called and was told it would arrive in 2 days. On day 5 or so I called again and was told I'd receive an email in 30-60 minutes saying the filter was scheduled to ship. Several hours later I had to call again. It took 3 calls to finally get the item scheduled to ship.
The Raptor system I use really kind of sucks. I’ve had several pumps replaced. It came with a 5300 and I’ve been able to find them on Amazon until recently. I try to keep a backup because it cost me thousands in the past waiting. Your site wasn’t helpful finding a replacement. I ordered I think 5800 and it was never sent. I called today about it and wanted a compatible unit. Customer service said they would have a tech let me know if it is and would change it if not. I received a message saying the 5800 shipped and the tech emailed I should be using the 8800 since that’s what the new ones come with. So now the wrong one is on its way and I don’t have a backup. I’m very unhappy.
Great job by everyone
So far it has been great. Pretty easy to install. Water is much much better.
I can honestly say everybody was very helpful and troubleshooting Ro 5 filtered unit. It took a little bit to troubleshoot all the way to what was causing the issues but the help we received help us to navigate some of it on her own and with their help get what we needed ordered
Filters fit perfectly, no issues. Quick service and updates on the shipping provided.
Top notch service. So informative and helpful not to mention great prices. A fabulous business in true service to it's customers
No directions were sent with my order so I went online to view your video and it’s old and that it doesn’t take to do account the new system that I purchased
Great knowledgeable helpful customer service very nice people and a very good product ! Highly recommend this company and definitely will order from them again
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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