Your "customer service" is no such thing.
Your "customer service" doesn't want to solve problems, only argue with the customer and show how wrong they are. Good luck with that!

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
Your "customer service" doesn't want to solve problems, only argue with the customer and show how wrong they are. Good luck with that!
I used the "chat" with one of your representatives to help me find the RO filters I needed. I was having trouble finding the type of system (US Water Systems purchase years ago) I had and you provided it before I could find it! Your representative looked up my profile and sent me the link to the part I needed. This is customer service I can truly appreciate. US Water Systems provides great customer service, you are on top of what you are doing! Thank you.
I have had a Fleck 5600 system for about eight years and it works perfectly. I had some questions about the original installation and customer service was fantastic. I just purchased a Matrix water softener and pre filter for my son's house. Kudos to the customer service department for all their help and answered questions I have asked. Great company!!!!! Can't say enough good things about US Water Systems.
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The product seems to be great and excellent quality. The factory support was outstanding, but the intallation manual was far from adequate. In my opinion it needs to be revisited. More detail and the order of assembly needs to be corrected.
Customer Service Renee was AWESOME to work with! He was very knowledgeable and friendly. He was able to answer all my questions.
Good experience and customer service!
Good site to assist to places the order. Good service
Great service
Rene was an awesome resource. He was responsive, found the answers, and timely with great follow-up. The company has good stocking procedures and shipping went very smooth and is mostly free based on purchase amount.
Over all it has been a good experience. I'm a repeat customer so I've been impressed with the both product and over all experience. I wish my sales guy had been a little more responsive to question I had for him via email. In fact, I'm still waiting for a response.
From the beginning of the order to the delivery to my location it all went smoothly. The product quality is outstanding.
I ordered a water softener that arrived promptly but I had difficulty setting up the control on the valve. I contacted Customer Service and they verified that there was a problem with the valve and they sent me an upgraded unit and an email authorizing the return of the original one. They were very helpful in that they sent the new unit out immediately and I did not have to wait until the faulty one had been returned before they would send me one that worked like many companies might do. When I got the new unit installed I had to call Customer Service to get help programming it. The person I spoke to was very helpful and when he realized I had not received an instruction manual he immediately e-mailed one to me. I would happily recommend US Water Systems Inc to anyone.
Once I finally got all the parts and got the system setup it seems like it's going to be great, I'll let you know in a couple of months. However it was very hard to get the complete system here and when it was here it was missing several parts and the setup directions were hard to follow, fortunately the technical people were very helpful most of the time.
Always looking to better my water supply, the disruptor filter & R.O. filters play a big part in my drinking water. Just wish the cost was lesser than. The only thing that's a pain is Fed-ex shipping. They have to be the must unorganized shipping company out there, they always want a signature, & if your not home what do you do. I almost told the to send the filters back to you cause they didn't want to leave it at my door with out a signature. They really really suck!!!!
work 100% thank
Thankyou I’m happy I found your site
Excellent customer service and technical assistance!
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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