1 review

Nov 30, 2024

Great experience

Great experience.

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Steve Brookshire

1 review

Nov 29, 2024

American made filters for a good price

Good prices on American made filters and fast shipping. This has been my 3rd order and I've been very happy with all 3.

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Dee G. Wy

1 review

Nov 28, 2024

Good quality filter equipment and…

Good quality filter equipment and helpful sales.

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Brittany

1 review

Nov 28, 2024

Good company in a sea of questionable options

There are a lot of companies out there offering home water treatment and it's hard to know which are trustworthy. I was attracted to US Water Systems because they try to source US-made parts. Shipping took a week or two and I nearly cancelled my order because I got nervous, but I'm glad I didn't. I installed my under-sink RO system today and I am happy with the quality. The instructions were good and most people can install it on their own if they are a bit handy and able to crawl under the sink. I was impressed with the attention to detail. A cutting device for the tubing was included. They also sent a TDS meter to keep tabs on when to change the filters. My only complaint is I wish I had understood it takes a while for shipment.

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William Cutbush

1 review

Nov 28, 2024

Satisfied Canadian

US Water is an easy company to order from. The website is very helpful. All of my purchases have arrived in good time, in spite of my being in Canada.

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James Palmer

1 review

Nov 27, 2024

US Water Systems will not stand behind their product

You sent me a new bulb but the issue was the quartz sleeve the bulb sits in. You want to charge me for the cracked quartz sleeve. This is clearly a material defect and you are refusing to stand behind your product. I have purchased several of your systems fom myself and friends over the years, but I will not purchase another system from you. You charged me almost $1000 1 1/2 years ago for a device that is no longer usable.

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F & A Stocker

1 review

Nov 27, 2024

Quality experience

Quality system

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DAZ

1 review

Nov 26, 2024

Water Filter shipment arrived as promised

Recently ordered sediment filters for my whole house water system. Shipment arrived as promised.

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Goeppner Industry Inc

1 review

Nov 26, 2024

You guys are the best at getting us…

You guys are the best at getting us what we need!

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Donnie Hohne

1 review

Nov 26, 2024

Great Product and Service

We enjoy our under-sink system and customer service is always great!👍

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Josh

1 review

Nov 26, 2024

Good customer service

Good customer service, have Pelican water system parts few others have. Thank you

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Smitty

1 review

Nov 26, 2024

Not perfect, but what is today?

Just finished my install 11/25/24. Everything is working great - filter system (both the floor and ceiling-mounted units), and softener. Glad to support an American company and American products (well, at least some of them are). 3 things sent my blood pressure sky high - first was a leak out of the plastic ceiling-mounted filter housing, & at the copper MPT to sweat outlet fitting I used. This isn't my first rodeo, so I'm fairly certain it wasn't installer error. O-ring on housing was lubricated with supplied silicone grease, housing was tightened snug with the supplied wrench - the copper outlet fitting was wrapped 3x with teflon tape, coated with a heavy dose of Grrip thread sealer, and tightened as much as I dared in a plastic housing. Soldering was done to fitting prior to install, and the rest were a good distance away, plus wet rags were wrapped around the outlet fitting to be safe. Still has a very small leak - about 1 drip every 30 seconds or so at 50 PSI. It is small enough that it may "self-heal" with minerals in my well water in time. I had a similar problem with their reverse osmosis filtration setup. That was an even smaller leak that did self heal with some help from Grrip thread sealer on the plastic 90° fitting. The 2nd and most infuriating thing was the wrong sized decorative "metal" (coated plastic) wrap on the water softener. The one on the floor-mounted filter was perfect - no seam, and fit nice. The one for the softener was at least 1/4" too large for the diameter of the filter, requiring cutting a trim piece off along with 1/4" of material, and Gorilla tape to hold the seam together - only then would it fit down inside the plastic base. Aggravating, especially since I was also installing a well tank and re-plumbing the whole works! My patience was thin. I would have left it off but there's a window nearby, and I didn't want UV attacking the plastic housing with time. Maybe equally infuriating was the media for the softener. Made in China, and I knew that the second I attempted to pour the media out the spout molded into the plastic bag. This thing was so butchered I couldn't hardly get any product out of the bag and into my softener! I ended up having to chop the thing off, which then allowed too much product to flow too quickly, spilling over the side of the supplied plastic funnel. Man!! What a mess! A few parts of the directions seemed to be outdated. Might be a problem for a newbie or 1st-time installer, but I recognized that my unit had push-connect fittings for the brine line rather than the brass nut / ferrule / line insert shown in the manual. There were 1 or 2 other things that I can't recall that didn't match up - not a huge deal with the internet for most people. Other than that, it seems to be working. Time will tell. I've had their reverse osmosis system hooked up in our kitchen for the past 6+ months with zero issues so far. The app is great, EXCEPT that you cannot adjust the regeneration time to the minute - only to the hour! The 21 year old unit I replaced even had this feature! What the heck? Should be a simple fix with an update I would figure. Please do that!!

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Floyd Faulkner

1 review

Nov 26, 2024

A good experience

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1 review

Nov 26, 2024

Packed extremely well

Packed extremely well. In multiple packages, seven to be exact. Made in mf ‘Merica!! Seriously, support your home and countrymen, implement your very own personal tariff and stop buying Chinese garbage. Quality items are available, do yourself a favor and at least look.

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Krista Schueler

1 review

Nov 26, 2024

Customer service and sales rep are so…

Customer service and sales rep are so helpful. Any issues are handled immediately.

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MTK

1 review

Nov 25, 2024

Natursoft media replacement

The product was delivered quickly. All of the items needed to do the media replacement were enclosed. My plumber was impressed by how easy it all worked out. Instructions do need to be added to the box, I printed them from the internet.

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Duane Broussard

1 review

Nov 24, 2024

Excellent water filtration system

Excellent water filtration system. Purchased the Bodyguard with magna filter, pulsar uv light, and the under the sink 5 stage RO system. Everything seems to be working fine. Anxious to see what the filters look like in 6 months.

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Rob Machrina

1 review

Nov 23, 2024

Competitive pricing and MUCH more

Factory authorized Viqua reseller, competitive pricing, rapid service and some of the best packing in the industry. They could give others a lesson on how to pack fragile items.

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1 review

Nov 23, 2024

communication

We ordered, our credit card was charged ... but the product wasn't shipped for over a week. I thought it was not legal to charge a credit card in advance of shipping an order ---- but it would have been good information to have upfront about timing and when you would process payment. It is fine and we are ok with it --- but the communication could have been better. And the price online dropped a few days after we ordered ... and BEFORE shipment so I called and I believe we are going to get a credit for the difference - but we haven't seen that credit yet. Once we receive the shipment we can assess the quality and functionality. Right now --- I can only rate based on pre shipment

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Lloyd Bressler

1 review

Nov 22, 2024

The knowledge that was given to me

The knowledge that was given to me to fix my problem

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Month	Average	Reviews
Aug 24	4.6	92
Sep 24	4.3	83
Oct 24	4.2	91
Nov 24	4.6	76
Dec 24	4.4	81
Jan 25	4.5	13
Feb 25	5.0	1
Mar 25	—	0
Apr 25	2.5	2
May 25	—	0
Jun 25	1.0	1
Jul 25	5.0	1

Company	Overall	Legit	Service	Delivery	Quality	Trend	Reviews
US Water Systems IncThis company	4.3 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.2 out of 5 (good)	4.4 out of 5 (good)	—	1,000
Ingrams Water & Air	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.2 out of 5 (good)	—	1,000
Pelican Water	4.5 out of 5 (good)	67 out of 100	4.3 out of 5 (good)	4.4 out of 5 (good)	4.1 out of 5 (good)	—	1,000
Express Water	4.2 out of 5 (good)	100 out of 100	3.4 out of 5 (fair)	3.5 out of 5 (good)	3.2 out of 5 (fair)	+5%	743
Fantastic Services	4.8 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.1 out of 5 (good)	4.3 out of 5 (good)	—	1,809

US Water Systems Inc reviews & trust report

US Water Systems Inc has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 425 positive reviews

Top complaintsof 54 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Great experience

American made filters for a good price

Good quality filter equipment and…

Good company in a sea of questionable options

Alternatives to US Water Systems Inc

Ingrams Water & Air

Pelican Water

Express Water

Fantastic Services

My Home Move Conveyancing

Klast Home

The CrowdTrust Experience⭐

Satisfied Canadian

US Water Systems will not stand behind their product

Quality experience

Water Filter shipment arrived as promised

You guys are the best at getting us…

Great Product and Service

Good customer service

Not perfect, but what is today?

A good experience

Packed extremely well

Customer service and sales rep are so…

Natursoft media replacement

Excellent water filtration system

Competitive pricing and MUCH more

communication

The knowledge that was given to me

About US Water Systems Inc

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