They were very helpful
They were very helpful . Overall very professional.

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
They were very helpful . Overall very professional.
Friendly answers to tehnical problems. Quick and efficient service.
US water has people you can speak with to help you get the right system for you. We installed a whole house system over 7 years ago, purchased an additional RO system at a rental. The initial install required me to learn a lot and their helpful videos fit the bill. We had some issues with one of the filters because of the terrible water we have and an expert guided us all the way. I like how you can buy replacement parts on the web site easily, but if you have questions or need advice they quickly know the systems you have and can assist.
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Five stars in every aspect. I called around to many companies selling RO systems and US water systems was by FAR the most knowledgeable and helpful in choosing the right RO system for me. The RO system came with a very detailed instruction manual that made it very easy to install. I selected the wrong color faucet and customer service was helpful in getting my return setup. Highly recommend and hope this system lasts a long time.
The water softener works great without reducing the water pressure to the house.
I was very happy with the end results. I got my extra filters I paid for that they forgot to put in my all American R.O. Drinking water system. They made it right with me and I appreciate that. I would recommend U.S Water system if you are considering a water treatment system.
Great customer service. Knowledgeable staff. Quick order fill and shipment.
Filter-Ag Plus Sediment Media (5-6 microns per the literature)exceed my expectations. This media filters much better than Filter-Ag (40 microns per the literature). I have a carbon filter connected just past my sediment filter. It carbon now lasts much longer... I might not even need it now. US water shipped my order and I received it in just a few days.
The two guys I spoke with were very helpful and nice and listened to what I had to say and then gave a recommendation thanks
Answered questions promptly. All needed supplies available. Reasonable prices.
I have to give four stars and not five because the initial order was messed up on US Water Systems end but with no trouble at all other than a very pleasant phone call we worked it all out and everyone was happy. I got my filters and the uv light (which was not shipped initially but charged) and US Water still has a loyal customer.
you had what i needed and shipped promptly
Even though I had purchased the water purifier system from US Water I was not able to identify the correct replacement cartridges on your website. The chat was useful but was a long wait.
Have not gotten any tracking information-has it shipped? Ordered 11/18, billed 11/18 what gives?
Easy to setup and a reminder to change my filter every year.
Company representative was top notch in handling my request for specific items. Knowledgeable and professional.
I think his name was Scot, he did a great job in helping me buy my replacement uv lamps. Thank you, whoever. Asbjorn
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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