The food was delicious
The food was delicious. The delivery was quick. The driver very courteous and professional.

Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
The food was delicious. The delivery was quick. The driver very courteous and professional.
Food was amazing (especially since delivery can be hit/miss). Hurricane Patty’s & our driver (same guy) delivered two nights in a row! Great job!
Best experience since I started using you guys. Delivered 10 minutes sooner than the fastest time estimated. My food was still nice and hot, my order was exactly right and included all extras I needed. I don’t remember the delivery guy’s name but I hope y’all have a record of it because he deserves a raise 😃
Food from Cracker Barrel was delivered hot and delicious!
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I’ve had 2 orders that were messed up in the past 2 days. The current order was $75 and 50% of the order was missing. I personally contacted the restaurant for the bitesquad customer service representative and got the phone number for contacting them. The bitesquad customer service representative would not contact the restaurant in order to have this issue fixed. Instead I was refunded $25 on an order that was $75. Do not use bitesquad.
$16.00 FOOD ORDER. $4.00 mandatory tip (25% for delivery?!) $4.99 "booking" fee? $3.57 in "other" fees That's 78% more than the food cost for fees and tip. TOTAL RIP-OFF SCOUNDRELS!
He is here early and follow the instructions
The driver was so nice and sweet, it came right on time!!
The BS driver was very kind and on time, my food was hot!!
Last minute idea to order food. Bella’s was great but the Delivery Driver gets all the glory. Quick courteous and the food was still hot! Thanks J!!
The food is amazing but today’s service was atrocious. The person who delivered my food was supposed to follow directions and come upstairs. I have two bad hips and my feet are swollen. Half the time I’m in my wheelchair, I can’t walk so what is wrong with your legs that you can’t walk up to my door? Instead of following directions this person decided to leave my food at the security desk with no security and a lot of strange people walk in and out of this apartment building. How unprofessional and rude. The instructions says to come upstairs and leave it at my door not leave it at the empty security desk. DoorDash does this stupid mess I really thought that bite squad was going to be better. I guess I was 😑 wrong, I can imagine if I worked for this company as a CEO that person would have been retrained or fired. You do not leave someone’s food downstairs and don’t even care about who gets it! Do better!
Food was cold and I don’t live very far from restaurant
Edit: This last experience was great. The food was correct. All there and the driver was fast and perfect. Here is a review that will conveniently not get posted. :) Bite squad literally ALWAYS messes up our orders. Like at ZERO point there ANY protocol to check a receipt and see the order and go “ check. Check. It’s all there” OR deliver a giant meal and even glance at the names on an order to see if it’s the correct address. It’s basic steps and honestly every time it’s an issue. Something is missing. It’s someone else’s order completely. Half the order is missing…. You name it. It’s not their fault. It’s the restaurant. It’s not the restaurant…. bite squad grabbed the wrong order. Boom you are out $50 So you know. ¯\_(ツ)_/¯
wow i cannot believe this. my order was never delivered. the driver was awful. she called me and said “your mom was going to pick up the order”. i said “my mom?” and she said yes and i said my name and she was like oh you sound like a little girl! super rude. then she told me her maps don’t work and i “need” to give her directions. i didn’t even know where she was??? she sounded super stressed on the phone which made me stressed. then she came by and yelled my name and then left. i came outside and didn’t see anything. she left with my order and then the phone number wasn’t working. bite squad customer service isn’t good. they send you automated responses but make it seem like you’re talking to a real person. they take 10 years to reply to you and they don’t even have a phone number you can call. postmates is SO much better. at least they have a number. i will never order from bite squad again.
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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