Great driver - kept me informed
Great driver. She kept me informed on the status of my order even though restaurant was running 30 min behind estimated time (delay confirmed by reliable source). Food was warm and fresh upon delivery.

Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
Great driver. She kept me informed on the status of my order even though restaurant was running 30 min behind estimated time (delay confirmed by reliable source). Food was warm and fresh upon delivery.
My food was still hot and very fresh . The driver did a wonderful job following my directions . I loved my food from G&G’s. Thank you all.
Food was missing!!!! Driver was great
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Ordered delivery but come to find they don't deliver here not only that. The restaurant never got an order. I went ordered and paid again. Asked for refund and only got partial refund claiming the fees go to pay drivers and their staff etc. Even though I received no service from them. So basically a scam!!!
I ordered from what I thought was mr chens nlr, but food came from lr Mr chens, I like nlr better. I tried to cancel but couldn't. Within minutes of my order. Ask help but help could not do anything.
Another positive experience with Bite Squad ! Right on time ! I have used them many times and have not been let down yet !
The service is mostly good, however the added fees continue to escalate, will be looking at alternatives. Hate you seen the new Dominos commercials supporting alternative delivery service’s? Pretty real !
Not only could I not cancel the order because the location was out of items, they charged me full price eventhough the driver NEVER delivered anything to me. I filed a report with the BBB, FTC & my bank since they refused to refund my money which is theft.
The food was almost 2 hours late. The food was good and I got the full credit on my account. The driver was good. I put two stars, because I had to inquire 3 times about where the order was. This is something you or your app should be relaying to the customer.
Nine times out of ten its a bite squad issue not the restaurants issue .. Bitesquad will send or call the order in wrong.. and or show up late or not at all those really late pick ups .. which will now be cold.. Its bite squad that causes this... so QUIT blaming the resturants for cold, or late food deliveries..REMEMBER THEY ARE NOT GETTING TIPPED ONLY YOUR DRIVER GETS TIPPED!! So dont blame.... give a call to the restaurant first before calling bitesquad. They have screwed my orders up several times.. Viera Icecream hut will not accept my order due to bitesquad driver NEVER picking up.. twice. After spendig over 400 bucks on icecream in 3 months you would think theyd like my business... NOPE I called and the young lady working was so rude to me, yelling I didnt pick up my order. blah blah blah.. so ill never order for pick up or delivery from there again!! The Rockledge IceCream is even better!!
Just paid $79 to bite squad for a $51 pizza. Seriously? Deleted my brand new bite squad account First/Last order most definitely. Saw the $4.99 fee, but scroll down. There's another $20 in fees that ranged from "other fees" to "tip/extortion" of $9.00 and we're done. Just created the account and just deleted the account. Thanks, but if I wanted to pay another 50% on top of original order, I'd just give away half my paycheck on my own. Tip for consumers: Don't use Bite Squad for delivery. Just go down and pickup your $51 pizza. Why pay a grand total of $78.89 ??? That's into theft and/or extortion.
I placed this order for my mom. She was very happy when she received her order. It was on time and she said it was delicious.
Bite Squad is very consistent - they are terrible. Expect a two-hour process to get your delivery and the ETA will change multiple times. You cannot call them and if you chat with them, they might offer a partial credit - to your "Bite Squad account" to force you to order again. They were late, delivered incorrect food that was dripping all over everything and the best they could offer was a partial refund for food that was thrown away (photos sent to them).
My review in no way reflects the driver or delivery experience, she was very sweet & did the best she could. There is obviously an issue with the app & customer service is lacking
The Delivery Driver was very courteous. He introduced himself when I went to the door. He was a perfectly well mannered young man. With a very nice personality and a nice smile. He was a little earlier than what I was told. But that was perfectly fine. He was dressed very good for the job. You all need more nice, respectable, young men like him. He was very careful with the delivery because the food was not all pouring out of the bag. Plus all the food was in its exact compartment. GOOD JOB.!!!
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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