The worst delivery service you can ask…
The worst delivery service you can ask for!

Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
The worst delivery service you can ask for!
My mom and I were staying at Holiday inn. We ordered food to be delivered I was tracking it and it when suddenly at 9:30 it said it was delivered. I had left detailed instructions for delivery and even texted the driver. Customer service tried to call the driver three times but he would not answer the phone. They credited my account and I had to reorder by the time we got our food it was midnight and I had an early doctor's appointment. I will never use this company again this is the second time we have had food not be delivered.
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I ordered a delivery from Elvinos for a friend’s family. Food was delivered quickly and delicious.
We appreciate every driver we’ve had. My issues are with the amount of time it takes to receive our food. The last several times ordering it’s taken 1 1/2hrs-2hrs to get our food. When I’ve done live chat because it took forever to get our food & was cold & soggy we’ve gotten a measly $5 credit towards next purchase.
Order arrived on time
Great service! This is my very first time. So so glad I did! The food was as expected.
Very good food and well seasoned. Will order again from them soon
Besides the food always sitting and waiting on a driver, I draw the line at their incompetence. I placed an order which sat in queue for over 20 mins. They called and said the restaurant wasn’t responding and asked that I cancel the order and they would refund the amount. I did so, then reordered from a different site which was a lesser amount. I just received my statement which didn’t balance, and I realized I was billed the canceled amount. They refuse to refund or issue a credit as it was past 48 hrs. I am DONE. Call this company any name you’d like…keep rebranding…it is still poorly run.
My food was great but arrived over an hour late. My kids were so hungry . Never again
Food is awesome as always! Delivery is amazingly fast!
Great service! Quick, efficient and cordial driver. I highly recommend Bite Squad.
Everything was perfect. I got a message when the driver was on the way. Driver rang the doorbell when my food was delivered and sent me a very nice message to let me know it was on the chair just like I had asked. I’m very pleased with Bite Squad. So glad you were recommended to me by a dear friend.
Hen House Eatery Food was amazing. Everyone in our office was raving over how great the food was. My driver was also fantastic and very helpful. Our food arrived about 10 minutes before the scheduled time and everything was correct.
We were new to town, after dropping off all our possessions, all in boxes, it was approaching midnight on a Sunday when the moving van pulled out, and we had not yet eaten - Bite Squad was how we found dinner, and cutlery for that matter. I’m pushing 65 years old, I was a first time user, it all went flawlessly!
They always cancel my orders. I call the restaurant they say the cancelled from and they say they accepted the order. This service is a joke
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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