Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
The food was very good, but the delivery service was not so good. The driver delivered the meal to the door and was not wearing a mask. At 7:00 pm we were told that the food had just left the restaurant, at 7:15 we got another message that is was just leaving the restaurant and would be here in 15 minutes. It didn't arrive until 7:48, needless to say it was cold.
Great service, thanks for being available to help out with busy lives.
Delivery time was good but my food was basically turned upside down. Driver could’ve just supported the food trays rather than carrying by the bag 🙃
Excellent communication excellent delivery time! Great food!! We order bite squad 2-3 times per week. Love it!!
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Restaurant was great, driver was great. Unfortunately not enough to come back and continue getting screwed by Bite Squad. The entire checkout process is a joke which manages to make sure you complete your transaction before realizing they got you.
Everytime ive ordered from bite squad that past few times, I haven’t been receiving all of my phone. When I try to “get help” to speak to someone in customer service, I never get a response. I waited two hours tonight and never got a response. Very disappointed.
I won’t be use bite squad again, today was the second time my order was delivered 1 hour late. Always excuses
Today was our second time using Bite Squad. Both times we have been out of town on a trip, and didn’t feel up to going out to eat. The Squad has a broad list of options, and we have been pleased with our orders to date. Our delivery people were on time, and friendly. I will continue to use Bite Squad whenever available.
The selections from restaurants are always good. However, it would be nicer if we could customize our order more as if we are at the restaurant. I ordered from Sickies Garage today and I put no tomato for my burger, but there was no option to "add pickle" or any other ingredients. I did put a note at the bottom, but the restaurant failed to put pickles on my burger. Not sure if they didn't see the note or if they forgot?
The food was top notch! Job well done! Thank you.
The food is great and our driver was extremely personable and prompt.
Food was great and the delivery driver was very nice.
It took 4 tries to even get my order still warm and it was late but at least I got it still warm. The first time my order never even got past the order stage and I waited about an hour and finally cancelled it. The 2nd order was late and missing part of my order. My third order was as per apparently usual delivered very late and my meat was absolutely cold. Absolutely the worst delivery service I have ever used. The only reason I placed 4 orders was to use my first time customer credit and the credit of $5 they gave me for missing food on my 2nd order. They have a very limited selection of restaurants too. I had even signed up for unlimited service but have already cancelled it. I won’t be ordering from them again. Uber Eats and Doordash have them beat Hands Down!!
My delivery was running behind because they couldn’t find a driver. However, Norman the driver that finally picked up the order quickly and efficiently. There was also no fountain drink in the flavor I ordered and he went above and beyond to bring me a half gallon of the mango lemonade I wanted! Please make sure Norman gets compensated for this!
Very pleasant experience. I admit things are hit n miss in my experience as I try new places. The salad was super yum and fresh as were the other items I ordered. Will defiantly order from here again and when the world is safe I will need to check out the brick and mortar.
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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