DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience.
In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales has a positive customer experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
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Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.9
999
100%
-0.3
● Low
3.9 / 5 overall
=
999 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.4▼ 0.3
12-month avg
3.9
All-time
3.9
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.5
24
Sep 24
4.4
132
Oct 24
4.2
116
Nov 24
4.1
109
Dec 24
3.8
95
Jan 25
4.1
106
Feb 25
3.6
79
Mar 25
4.0
90
Apr 25
3.6
73
May 25
3.4
60
Jun 25
3.3
69
Jul 25
3.7
46
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 332 positive reviews
Customer service24%
80 mentions
Helpful support21%
71 mentions
Easy to use17%
58 mentions
Fast & efficient11%
38 mentions
“I purchased my vehicle and had a great experience with the staff”
On “Customer service” · Jul 10, 2025
Top complaintsof 160 negative reviews
Payment issues33%
53 mentions
Warranty33%
52 mentions
Customer service22%
35 mentions
Returns13%
20 mentions
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
On “Payment issues” · Jul 17, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Joe Gutierrez was very efficient and professional in handling my need to purchase a car yesterday. He was very resourceful in providing me with information that I asked about and work diligently and get me a car out from the parking lot last night. My Dream comes true.
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Just purchased the vehicle 4 months ago. Since then the change oil light came on. Thinking they might have just not reset it. I placed a phone call to drive time to see if they changed the oil and they told me that was proprietary information. They left a lock on my spare tire and did not provide the key had to tire on freeway and had to pay extra. 3 months later I had to purchase a new battery and now the transmission has failed and needs $2000.00 to repair. Called drive time to see if they would help and they said sorry should have purchased an extend service contract for $4000.00 which I could not afford. I am a disabled veteran on a limited income. Now I am forced to return truck because I don’t have the money and ruin my credit.
The world should buy their cars from Danielle. She did everything that I wanted to help me find the right car and get the financing done quick and easy. Youtube videos about how to buy a used car were nothing like my experience. It was like buying a car from a friend. I felt that she was very honest and truly wanted to help me get the car. The car is perfect. It looks like new and was at a great price. The credit and down payment process was very smooth. No surprises and no pressure. All of my questions were answered. I highly recommend DriveTime on Lafayette Road in Indianapolis. I also recommend that you set an appointment with Danielle. I can't say enough about how pleased I am with the entire car buying experience. Thank you Dani.
The team at this location was awesome! Cullen & Dalya really went the extra mile to make sure I got what I needed & I’m super excited about the newest addition to my garage. Thanks for all you guys help, I really appreciate it.
When creating a title for your review, make it clear, concise, and reflective of your experience. Here are some examples:
• For a Positive Experience:
• “Exceptional Service and Quality!”
• “Exceeded My Expectations!”
To provide helpful feedback, focus on specific aspects of your experience. For example:
• Positives: Highlight what made the experience enjoyable. Did you appreciate their customer service, product quality, or efficiency? Be specific about what stood out.
Example: “The team was responsive and went above and beyond to ensure my questions were answered promptly.”
• Strengths: Mention what the company does well. This could include reliability, innovative solutions, or creating a welcoming environment.
Example: “I really value how consistently the company delivers on time and maintains high-quality standards.”
• Constructive Suggestions: If there’s room for improvement, phrase your feedback in a constructive and actionable way.
Example: “The experience was great overall, but improving the website navigation would make it even easier to use.”
Justin was the best SALESGUY EVER!!!!He stayed over to seal the deal. He was thorough and very professional in explaining the buying process. I have referred him to many.
Sheena was also a classy blast. She had a sweet spirit. Thanks for Everything.
To Whom It May Concern,
I recently purchased a vehicle from DriveTime, and while my initial sales experience was positive, my overall journey has been profoundly disappointing and frustrating.
The sales process was smooth, and I appreciated the courteous and accommodating demeanor of your team, especially as I traveled from out of state to complete the purchase. However, concerns emerged during the test drive when I noticed a howling noise, vibrations likely caused by a failing wheel bearing, and a non-functioning front passenger window. Despite these red flags, I placed my trust in the process, believing the vehicle had been properly inspected and was safe to drive.
Unfortunately, my trust has since been severely broken. Within two months--and after driving the vehicle for only one week--I have had to replace the transmission, a wheel bearing, a window switch, an air flow sensor, and all four tires. After replacing the tires, I was informed by the alignment technician that the rims were severely damaged, causing significant safety issues that should have been disclosed before the sale. This situation could have endangered my family, as I transport my children daily in this vehicle.
Seeking a resolution, I reached out to DriveTime's Missouri location, where Area Manager Katie courteously referred me to Customer Relations. However, my interactions with representatives Essence and Raul left me feeling dismissed, unheard, and frustrated. Despite enduring over $12,000 in repairs to address issues present from the start, I was told no assistance would be provided. Instead, I received what felt like a generic, automated response designed to appear empathetic but ultimately hollow in substance. After being directed back to Consumer Relations--where the cycle repeated--it became painfully clear that DriveTime's post-sale support lacks genuine care and meaningful solutions.
As a customer, I had expected better. The common wisdom of "the customer is always right" once guided businesses toward fairness and satisfaction. Sadly, this principle seems lost in my experience. Without a significant change in approach, I worry that a truly tragic incident will be required before lessons are learned about prioritizing customer safety and well-being.
I recognize that not every vehicle will be perfect, and I do not intend to discredit DriveTime as a whole. There are undoubtedly good vehicles on your lots, and I appreciated my initial positive sales experience. However, my case exposes critical gaps in inspection standards, warranty policies, and post-sale service that leave customers vulnerable to unsafe conditions and financial strain.
I trusted DriveTime, and that trust has cost me dearly. I am requesting a comprehensive, compassionate review of my situation and a resolution that aligns with the fairness, transparency, and integrity I expected from your company.
The car is great the people you works there were very friendly and professional I would recommend anyone who’s looking for a car to shop there. The only thing I have a problem with is the interest rate why the price is so high for my vehicle
Davante Johnson was our salesman and finisher. He was very knowledgeable and very helpful. Answered our questions and addressed our concerns. Highly impressed with DJ....
Excellent sales rep Jose from when we came in til when we left he was very helpful and very honest, and we left very happy with the vehicle my daughter wanted.. Thank you again will definitely do business there again.
Drivetime was a terrible experience after 3 days of buying the car it was going bad on me cutting on off and when I tried to swap the car they ended up taking the car back from me saying they wasn’t supposed to sell me a car nd took $700 of my down payments they are a big scam I don’t recommend anyone to go to drivetime I hate drivetime and will never ever try buying with them again they don’t deserve any stars
I should have known better than to believe the pre approval "see your terms"! Took off work early and drove a hour and a half just to be told i had to have co signer. The website said I was approved on any car, but nothing about a cosigner. The sales lady was not very helpful at all. Very, Very disappointed!
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience.
In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
