DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 24 |
| Sep 24 | 4.4 | 132 |
| Oct 24 | 4.2 | 116 |
| Nov 24 | 4.1 | 109 |
| Dec 24 | 3.8 | 95 |
| Jan 25 | 4.1 | 106 |
| Feb 25 | 3.6 | 79 |
| Mar 25 | 4.0 | 90 |
| Apr 25 | 3.6 | 73 |
| May 25 | 3.4 | 60 |
| Jun 25 | 3.3 | 69 |
| Jul 25 | 3.7 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I purchased my vehicle and had a great experience with the staff”
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −14% | 999 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of DriveTime Car Sales. Filter by what matters to you.
Marquis made my experience really swift. He was very knowledgeable about the vehicle I purchased and offered great insight. I'm very well pleased with the customer service this gentleman offered me. He is fantastic at his job. Thanks again Marquis for helping me with my purchase. Everything was at ease!
Good customer service
I downloaded the app and started looking for a car. When asked how much I wanted to put down and put $0. Every vehicle that it shows wants a down payment of $3500 up, most want $5000+. I'm also looking for a lower priced car; in the filters it won't even let me change the price lower than $7000. I should have stayed on Facebook marketplace instead of wasting my time with these #*!@s. they may accept 99 % of people by not technichally rejecting them. i wanted a low priced used car with a minimal down payment with a income of less than $3000 right now. the results were thousands of cars over $10000 that i could get with an income of $3500 and a down payment of $4000 and up. There should be someone reinforcing businesses to make accurate claims; not sure why this isnt false advertising.
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Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
Best experience!!
I have enjoyed being apart of Drive time family. Thank You
I bought the vehicle in December 2024 and haven’t stopped having issues yet with my car. I even called the people who sold the car and they stated that there was nothing they can do due to 5 days passing. I’ve utilized their extended warranty and after 1 month from getting the car fixed for the fourth time, I’m stuck for the fifth time having to pay $5000 due to their extended warranty stating that they cannot fix it. Please be careful! This was not worth it and now I’m struggling having to figure out how to get me and my children around. Mind you these are major issues such as my radiator, blown gasket, and now my rimming fuel
Es la mejor atención que hemos tenido de Albert De Lara, salimos manejando ya de una vez el carro nos ayudó muchísimo, mil gracias excelente profesional, y amable.
Albert De Lara a sido la mejor experiencia para comprar un carro Profesional y sobre todo honesto recomiendo a todos venir y perguntar por el y comprar un carro en la variegated que tienen y los precios exelente
Customer service and experience was exceptional. The team at Toledo DriveTime are AWESOME! They took the time to hear about features that I liked and didn't like and presented the best options.
I had a fantastic experience with DriveTime! As a return customer, I truly appreciated how the team went above and beyond to assist me. Their customer service was top-notch—friendly, professional, and willing to work with me every step of the way. The process was smooth, and they made sure I got exactly what I needed. If you're looking for a dealership that values its customers and provides excellent service, I highly recommend DriveTime!
Best car buying experience I have ever had Very professionally oriented personnel Honored what was said over the phone and a very streamlined deal I would recommend anyone for drive time
The professionalism and courtesy of all staff! Their honesty and mannerisms were excellent!!!! Affordability a +……Highly recommend to family and friends! Thank you DriveTime!
Excellent customer service Salesman allowed us to test drive six different vehicles and was very helpful No surprises very happy with experience Would happily recommend
Staff was terrific! Helped us overcome obstacles to get our dream vehicle.
Josh G was very helpful and up front with us. He answered all our questions and I knew exactly what to expect.
Kimberly and the staff were amazing to work with!! Got me in the vehicle I drove over a hour for! Will definitely be purchasing from them again!
Good customer service, was treated like an actual buyer and listened too instead of being pushed to something I wasn’t interested in like normal car lots tend to do.
The whole buying process
Answer all my questions and explain the process of everything that I needed to do
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
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