E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives overwhelmingly positive feedback from customers, who frequently highlight the helpfulness and friendliness of the staff. Reviewers appreciate the easy switching process and clear communication, often describing their experiences as smooth and efficient.
Many consumers note that the service is straightforward, with a user-friendly website that simplifies account management and tariff changes. However, some customers express concerns regarding billing issues, particularly related to meter readings and unexpected changes in monthly payments. Despite these occasional complaints, the overall sentiment remains highly favorable, with most users recommending E.ON for its excellent service and support. Overall, E.ON Next Energy Ltd is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issu...”
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 999 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: E.ON Next Energy Ltd is #2 of 5 on overall rating in this group.
500 reviews of E.ON Next Energy Ltd. Filter by what matters to you.
A really smooth switch over from our previous supplier. It was all sorted inside 24 hours. All information clear and concise. A couple of queries were effectively and quickly answered. Great rate and time period for EV charging.
I’ve been with eon for many years and have been very impressed with their customer service! Unfortunately the app information is 2-3 days behind real time. Refund requests are quickly and efficiently processed. I would recommend
Danny, dealt with my query, fast effectively and we were able to close the WhatsApp thread within a couple of hours so from experience it's been the fastest time in dealing with an issue.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I’ve been with Eon for many years… thought I’d change supplier and get a better deal. I changed and just before cooling off period, I changed back to eon… they are much more transparent and easy to deal with
Always clear precise information.
Refund was offered as I am coming to the end of a fixed deal but was only offered £20.02 although I was £80 in credit and with one final end of my contract payment to go. The final payment would more than cover this.So why not refund the £80.
Klarrissa took the time to hear about my situation and presented some options to help me with my move. I'm really happy for her assistance and guidance.
Although response was delayed, the information provided was exactly what I was looking for, and met my need tounderstand services offered.
Excellent customer service can not get better from anywhere else ! Chole was amazing. Very nice. Love the whats app chat managed to sort everything out with my house move.
Refund was easy to arrange and quickly transferred into bank.
Thay said I could have a refund
Opportunity to switch to a 24 month fixed tariff
Hi good evening ✨ I have already sent you feedback 🌷
Good CS agent
Yes it was good
Having purchased an electric vehicle and had a home charger fitted, i consulted the Eon-Next App and found a perfect tariff for my circumstances enabling very cheap overnight charging whilst having little effect on daytime use. i was able to swap instantly. Perfect
A reasonably good company.
My request was dealt with quickly and efficiently within days. I am very happy with this company.
Quick and easy to process
E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
This profile hasn't been claimed by the business owner.
