Delphine Bulger
1 review
Nasty company
My kids (15 & 16) booked the bus this morning at Heathrow and were directed to their stop to wait. When the bus didn't come they asked again and were directed to a different stop and told they'd missed their bus. They waited for the next one and were told they were not allowed to board (company policy) even though there was space. They tried again with the next bus but same result. They were told they have to buy a new ticket if they want to travel. I called customer service who confirmed it is company policy and therefore no refund. First and last time trying Flixbus. They've gone on the train.
