Home Instead Senior Care is a leading provider of in-home senior care services, dedicated to helping older adults maintain their independence and quality of life in the comfort of their own homes. The company offers a range of services designed to meet the unique needs of seniors, including mobility assistance, everyday task support, and specialized memory care. With a focus on personalized care, Home Instead works closely with families to ensure that their loved ones receive compassionate and attentive support. Targeting families seeking reliable and professional care for elderly relatives, Home Instead Senior Care emphasizes the importance of a caring approach in its services. By matching clients with local offices, the company facilitates tailored care solutions that address individual needs and preferences, ensuring that seniors can age safely and comfortably at home.
Home Instead Senior Care receives a mixed reception from reviewers, with a significant majority expressing dissatisfaction. Many customers criticize the company's management, citing poor communication, lack of training for both management and caregivers, and a general absence of compassion.
Complaints about rude staff and inadequate support for essential home needs are prevalent, with some reviewers noting that caregivers lack basic skills for household tasks. However, there are positive mentions of individual caregivers who provide excellent service, with some clients appreciating the reliability and responsiveness of specific branches. While a few reviewers highlight the quality of care from certain staff members, the overall sentiment leans heavily negative due to systemic issues within the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 156 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.7 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 1.8 | 4 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 2.7 | 3 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 156 most recent reviews.
“We went to them on basis of personal recommendations and were so happy with the service they gave”
“Make things that are needed to stay at home easy to obtain”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.5 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 156 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Home Instead Senior Care is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 1.5).
156 reviews of Home Instead Senior Care. Filter by what matters to you.
My step dad has been with Home Instead for years. We found out late yesterday the whole family has Covid. We informed the cleaner very early this morning. Just been told that he will be charged for the service. He only uses Home Instead because of the wonderful cleaner. Shame on you.
Home instead in the north cork area I recommend that no one takes up employment here the office staff give a false representation of the company , they lie , you will only get hours if they like you , if you do something they don’t like or speak up for yourself you are punished in your roster , communication between health care assistants and the office is terrible they will contact you when they need something but when you need something you mightn’t hear from them for a week or so , some HCA are not capable of there job so when you do a double up shift you are practically doing all the work yourself which is unsafe for clients and carers , they sometimes send 1 carer for a 2 carers job and expect someone in the family to help you even though they are not qualified carer again leaving the client and carer in danger , the mileage with home instead is so bad you could work 2 weeks and personally spend over 100€ on fuel and only given 14€ mileage allowance every 2 weeks AGAIN I DO NOT RECOMMEND HOME INSTEAD NORTH CORK FOR EMPLOYMENT IF YOU WANT TO ENJOY YOUR JOB
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Homeinstead Brentwood owned by claire.willoughbyat A terrific branch of the Homeinstead franchise group I can totally recommend working for them as a carer. I was very happy with kim.evansat as my manager. Any clients out there needing a live in or domiciliary carer send them an email you won't regret it.
My mother is supported by Home Instead. Although she was initially reluctant to agree that she needed care, she is now very happy and looks forward to her visits. Her carers are kind and supportive, and generally keep good notes which helps me to keep an eye on what is happening with her (she has dementia so is not able to tell me much about what has happened). The relatively new management has been excellent, and I have been listened to and concerns responded to quickly
Unreliable, terrible caregivers and bad billing system. My caregiver was the nightmare from hell. They don't vet their staff very well. She was bi-polar and a jeckl Hyde. I wouldn't recommend them to anyone. Ok that's not fair. I had some very good caregivers with them. It was just the last one that was so bad. Not sure why I kept her as long as I did. Had her from abt March thru September.
I applied to work for Home Instead 4.5 years ago and was due to start training but unfortunately my daughter became critically ill. I then reapplied a year later and was due to start training again, but my stepdaughter was killed in a car accident, my daughter was very close to her, as was I, so again I couldn’t do much for over a year as it impacted our everyday life. I went back again, ready to start training and then my puppy had a season. I was honest and as I have no family members that can come into the house to let my dog out, I explained my circumstances and have just gone back again. Becky told me that the manager has concerns about me because of my daughter’s health conditions and also as I’ve cancelled past training. I’m sorry but everyone has **** in their lives and Becky told me that she’d been off for three months …… but that’s ok apparently
I spent five months chasing a refund for a no show by this company. The care for my mother was respite so only provided while I was on holiday. She seemed satisfied with the care but obviously I didn’t see it because I was away. Eventually when I rang to ask for more respite care they booked it in and said they would ring me next day for payment. No one got back to me so I rang them to pay and was told the manager had decided they weren’t doing short term respite anymore! What happened to giving two month’s notice before any changes are made? I went on the website and what’s the first thing that comes up? “We do respite”! I think I was singled out as an awkward customer. I got my mother to write asking for confirmation in writing that the service was withdrawn before she paid another admin fee elsewhere. Unsurprisingly we heard absolutely nothing. The company I use now e-mailed me a rota with who was coming when. What a difference from being abroad to be rung and told the carers haven’t turned up. I’ve read a lot of the good reviews and wonder whether this company varies from branch to branch around the country?
Beware of the fake prophets. Especially in West/North Norfolk.
I am glad to work for Home Instead. Really nice people work there. I have 24/7 support. If I need training, Home Instead provide it. Everyone is nice, kind and willing to help. I am fully satisfied with work conditions and attitude of colleagues, office and managers. 🌺🌞
Awful company incompetent staff that do not get back to you. Training is mainly online. Advertise higher rates of pay than what are paid. Better companies on indeed to choose from.
I give this company a 1 as the care from the local carers was without fault. My concerns are that they are only interested in money. If your loved one is taken into hospital or care, they will charge you 14 days care, ie the carer will attend your home for another 14 days at full rate. Then they have a 30 cancellation fee, so in my case when my loved one went into hospital, I changed the frequency to 0 hours per day on 1. Expecting to pay the full rate for another 14 days, but NO, you cannot change so you get another 44 days at full rate, after an assertive chat they just did me for the 30 days, and then they tried to charge me unsocial hours rate, even though no body was turning up. Avoid this company, write to your MP, inform the care commission so this company gets closed down.
As others have said, this company is all about the money grab. They told my parents that notice was two weeks, which it is for care visits, but to cancel the whole service is FOUR WEEKS! what an absolute rip off. I would caution against using these people as they are VERY expensive compared to other care providers in home.
Home Instead used to care about their clients and staff years ago, but now all they care about is the money. Lucky for some clients there's caring support workers that get things done behind managements back. I wont go in to full detail but I wouldn't recommend this place to work or to care for my loved one.
The help I received from Home instead when I needed it most for my Dad was amazing. The staff were empathetic and caring. They were wonderful when interacting with my Dad. Can't recommend them enough. Tracy
We have been using Home Instead services for some time now. We are very pleased with their services & care. Everyone from the admin staff to the care givers are kind, caring & professional. They provide us with a caregiver for every shift requested & the aide arrives on time & provides excellent care. I would recommend them to anyone!
It's a scam....and not worth a penny of the fortune it cost me and my nan.....there's only the 2 of us and that's the way it's been for well over 20 years but tbh it was her social worker who was useless (surprise surprise) as my nan was in late 80s at the time and suffers bonnet syndrome (a hallucinatory condition similar to dementia but its often people who are blind/partially sighted who suffer from it)....I was in hospital because of a SA by overdose but obv was in no condition for business bs (I'm also classed as a vulnerable adult) and so we royally got done over and I wish I'd enquired or done more as we were referred to them not the other way around and so assumed it was a free service and we're never told it would more or less leave us destitute...they did next to nothing when they arrived...
AS PER MY REVIEW FOR HOME INSTEAD UK: Where to start?! My late Gran's niece caused the initial mess by sticking her nose in where it wasn't wanted, or needed, and tried to arrange alternative care for my then 95-year-old Gran behind my back (without doing any actual legwork!), even though I was dealing effectively with Gran's care already (and had done for nearly 20 years). Furthermore, at the time of these events, Gran was being cared for in hospital but immediately prior to this had been in respite care in a care home, since she had ailments that meant she could not live at home and the outlook was permanent care in a care home, NOT home care. I was Gran's carer/next-of-kin/POA. The Manager of Live-In Care, Home Instead Glasgow, Stirling, Perth, Ayr and Falkirk (whom we'll call S) started visiting Gran without my knowledge to discuss live-in home care, and I only found out about these visits by chance - just in time too. S ended up preying on Gran - a very elderly, weak and vulnerable person - directly with unethical and aggressive sales tactics, and I believe this is because Gran told S that she had money that her late husband AND late son had left her, and because she had been deemed as having mental capacity, even though she did not have the capacity to manage her own financial affairs - I dealt with this side of things as her carer/POA. S hid behind Gran's 'capacity' which became her line of defence. I had to step in to stop the nonsense before it went too far. In the end, I sent a MASSIVE complaint email to the Care Inspectorate who passed it to management at Home Instead. The Group Operations Manager sympathetically acknowledged and apologised that the situation had caused me stress and worry, and though S lied through her teeth about her conduct, he prevented S from continuing to pursue this lead. In addition, due to my concerns about S, I had to ask that hospital staff, care home staff and the social worker alert me should they find S speaking to or visiting Gran. SPECIFICS: S did not feel the need to get in touch with Gran's POA/next-of-kin (me), or do a financial assessment, or carry out a risk assessment at Gran's house, or have anyone witness conversations or join in with meetings, nor was she intending to have anyone witness the signing of any forms/agreements (which thankfully never happened but it was close - my Gran couldn't even see the forms!!) S was hesitant to provide me with information when requested (financial or otherwise), and there was no information left for Gran at the hospital or care home for me to see. From conversations with her, I don't believe Gran fully understood the costs, what having a live-in carer meant for her and her home, e.g. what service she was to receive and what changes had to be made to her home, and what privacy and security concerns this arrangement could cause. What information I did finally receive from S was vague. S was pushing to start the service only a week and a half after I got in touch with her (once I found out what was going on) even though Gran did NOT have an agreed discharge date from the hospital and there was NO agreed plan for her continuing care at that point. S caused great confusion with hospital staff who thought Gran had home care arranged when she did not. S even had the gall to ask me for a set of keys to Gran's house and sent me a Direct Debit form to complete! I was SPEECHLESS. I'd never even met the woman and I was to let her and who knows who else into Gran's home?! Plus, as if all of this isn't enough to put people off, it turns out that carers are not always fully qualified to SVQ Level 3 and are often working towards this - therefore you could end up with a 'carer' who started at college yesterday. Don't worry - you can REQUEST A FULLY QUALIFIED CARER (yes, I was actually told this). Please be very wary of Home Instead and DO YOUR HOMEWORK BEFORE LETTING SOMEONE LIKE 'S' OR AN UNQUALIFIED CARER INTO YOUR FAMILY'S LIFE. *I have emails to prove the majority of the information I have provided in this review, which were used as evidence for my complaint to the Care Inspectorate. Other conversations with S were by phone. None were in person.
Terrible care staff
Called tonight to inquire about some rates for my aged mother and was told it was late at night and what did I need. The woman that answered sounded like she may have been drinking or something else. She said it's after midnight what did I want about homecare. I explained where I was was still in Canada and nowhere near Midnight She hung up on me. SUPER BAD CONDUCT very disappointed will never use this company ever!!!! This is how their sales team reacts can't imagine if you had an actual problem wit a loved one. SO SORRY I'm not in your time zone maybe don't offer late hour service quotes. Seems obvious to me this company only wants a quick high priced sell.
Home Instead Senior Care is a leading provider of in-home senior care services, dedicated to helping older adults maintain their independence and quality of life in the comfort of their own homes. The company offers a range of services designed to meet the unique needs of seniors, including mobility assistance, everyday task support, and specialized memory care. With a focus on personalized care, Home Instead works closely with families to ensure that their loved ones receive compassionate and attentive support. Targeting families seeking reliable and professional care for elderly relatives, Home Instead Senior Care emphasizes the importance of a caring approach in its services. By matching clients with local offices, the company facilitates tailored care solutions that address individual needs and preferences, ensuring that seniors can age safely and comfortably at home.
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