Do not use this company!
Do not use this company I wish I’d read the reviews before I engaged Home Instead. I too found them charming and cooperative until the contracts were signed, at which point service declined rapidly. The managers claimed to know their carers but in fact got them from a pool, chosen after one zoom interview. One of our live in carers was basically a teenager who’d had no experience of running a home and spent more time on her iPhone than engaging with my wife. Eventually she locked herself out after my wife had had a fall. Another one was rude and insubordinate, telling me she could pack her bags whenever I asked her to do anything she didn’t want to. I once came home and found her sitting several feet behind my wife who was partly dressed, in her wheelchair, not talking to her, because she’d got distressed by the way the carer had handled her that morning. Invoices were supposed to be monthly. Two weeks after I’d terminated our contract I hadn’t had a single invoice so I added up what I thought we owed and sent an email. This had to be followed up a week later and finally I got a response. Home Instead’s administration, like their level of care, is appalling.
