Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
Highly disappointed in the delivery time of Michaels. I placed an order on 4/9, and here it is 4/20 and I still don’t even have an estimated date of delivery. They only shipped the order after I called them about it.
My review is based on over 6 emails to store manager/ executives and Michaels customer service. This is the letter I wote to the New England Regional manager MICHAELS DID NOTHING TO REMEDIATE...leaving me with destroyed antique documents Good morning Joe I am filing a complaint about the Waterbury, CT store manager, Larry and his employee, Alexi.... (in the picture frame dept, at Michaels.) I am providing background so that there is no discrepancy between both parties. In winter 2022, I spent over $ 1,500.00 in dry mounting antique prints and documents at this same store. Emily was the framing personal who finished the job impeccably in a timely manner. In November 2022, I bought in 10 more pieces of the same. Alexi reviewed my order and informed me that my order would be ready on WED. I returned on Sat Morning. The frame dept could not find my order. I returned on Sunday. My order had been CANCELED BY ALEXI without any notice to the customer, supervisor, or store manager.No one understood why and there was no record in the computer. Reason: She had attempted to SPRAY MOUNT....NOT DRY MOUNT.... my antique items onto foam core...leaving bubbles and creases all over all the antique documents. Larry, the store manager told me that he would take them and have them redone by the Torrington store in mid December. I have made countless calls to Larry over the course of now almost 3 MONTHS. While he has returned my phone calls, I am still awaiting my completed items, despite he has told me for months that they are being worked on. UPDATE: As of this morning I received a text from Larry that my order was ready for pick up..... and there is no charge. I have attached photographs of one of the large pieces redone by the Michaels team. This piece was originally ruined by the original employee in Waterbury. The new photos are self explanatory. Would this be acceptable to you if in fact it was yours? While I appreciate the professional gesture, a Michaels employee failed the customer miserably because of incompetence.... lack of skill and training.... as well as providing improper information to a customer. Closing an order without notice...is unconscionable. As former director of Retail for The White House, I dealt with thousands of CEO's across the Globe for over 50 years. I am clearly aware of incompetence and bad faith business practices. It seems there is little accountability. I do not cast aspersions on how one manages their employees.....but this type of customer service should not be tolerated by managers or executives of any retail business who serve the public. Louis DiMuzio 54 New Haven Rd Prospect, CT 06712
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
Sophia is probably one of the nicest people I've met in check stands in recent years ,she actually seems genuinely interested in how your day is going and if you got everything you needed/squared away ..definitely an enjoyable first experience in my new local store 10 out of 10 would recommend
The one thing I would like to comment on is the yarn supply always lacks for product!! The shelves are often empty and not much stock is there to choose from It maybe that the store is having issues with the suppliers!! That is the only issue I have sometimes, as I live an hour out of town and it can be disappointing to not find what one needs
I was standing in line to cash out at the Michael’s location in Waldorf, MD. I was told by an obvious racist customer that I had to stand very far from her because I would steal her identity (I was about 3 feet from her at the time). She refused to let the cashier ring her out unless I moved. The cashier was young and clearly distraught Manager didn’t handle this well at all. She should have told the customer that racism is not tolerated at in any Michael store. It was a very traumatic and triggering experience. The cashier was shaking. It took me months to return to Michael’s after this experience.
The cashier help me out a lot. She was so patient and kind. Truly a great customer service. Her name is Becky in south tampa Britton plaza store.
I'm so frustrated with Michaels canvases. Their value packs are not much of a value now having raised the price from 16.99$C to 24.99$C. Seldom is there a canvas that isn't warped plus the canvas isn't stretched properly and is puckered so badly that even spritzing water on the back of the canvas doesn't pull it tight to the board. Gesso is so thin that paint doesn't spread evenly. I'm checking elsewhere going forward.
Online shoppers be aware! I ordered some table runners for a wedding reception from MICHAELS website. After I ordered them we decided to go with round tables so those weren't going to work. I took them to the store to return them. I was then informed that the item wasn't actually from Michaels at all, it was from a vendor that sells on their website. I had no idea the website was similar to an Etsy or Amazon where you have to return items to the seller. So now the SELLER won't get back to me on how to return these items so I'm stuck with them. My bad for not reading the fine print but why would I when I thought I was just ordering from Michaels. I'll never shop with them again. Online or in store.
Hello I recently purchased 2 orders one of them are totally damaged and other than has less quantity that i purchased 12 units pack but when i recived its just 11 units not a 12. I am very disappointed of his services please refund my payment as soon as possible.
On March 17 2023 Alexis, who is a store associate at 19 highland commons east, Hudson MA location became the absolute best part of my visit. They not only inquired about the craft I was creating when they were scanning my items, but they were so engaged with some of my ideas and made me feel so supported and empowered in my item choices. Thank you Alexis for making me feel excited about my art ideas and the choices I made for my purchase. You made me feel confident in my decisions and I can’t thank you enough!! -Emily
The customer service was excellent. The store was very clean and organized. everyone was friendly
Holding a return value for items to be returned in as is condition is very disappointing. For some it wouldn’t encourage buying new products!!
Stopped in to pick up my parcel... and a bit of shopping. Wendi was super friendly, helpful and efficient. Thank you!
I love Micheals stores. My wife loves the to shop here and sometimes I come in for her. Thank you!
Pleasant atmosphere, but could not find the fabric area or anyone to ask
They updated their website and now you can’t get information or contact them about anything except “where they can make money” NO customer service, NO customer support. WHY???
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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